Manager Sales

SENIOR MANAGER CREDIT, COLLECTIONS & CHARGEBACK RECONCILIATION

Over twenty five year track record producing achievements in the heath care and consumer electronics industries. Extensive experience managing staff of collections and reconciliation analysts with portfolios in excess of $500M. Proven track record of improving integrity of receivables.

Senior credit/collections manager, with strong analytical skills and hands-on experience, with year-after-year accomplishments delivering high quality internal customer service, while meeting or exceeding financial goals and objectives. Work cohesively with IT and staff to automate activities, achieve standardization of business practices and policies, and improve working relationship with sales and customers with focus on order to cash cycles, DSO and reduction of delinquencies. Effective communicator with the ability to successfully interact at all levels of the organization to build consensus towards organizational goals.

Areas of Expertise

Financial Statement Analysis Credit Line Reviews Chargeback Adjudication State Escheatment Audits and Remedies Data Analysis A/R System Design Customer Support Metrics Reporting

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PROFESSIONAL SUMMARY

Sharp Electronics Corporation

Mahwah, NJ December 1989 – April 2011

Distinguished 21 years of service at the world renowned consumer electronics brand.

Senior Manager, Corporate Credit & Collections 10/07 – 04/11

• Reorganized credit department of 18 analysts to manage $500M portfolio with 38K line items in an SAP environment and met goals and objectives.

• Analyzed financial statements and adjusted credit lines and risk categories to allow growth in new business units while managing risks.

• Organized shortage claim team, reducing time barred items from $250K to $10K.

• Achieved zero 91 + chargeback aging portfolio and maintained for three fiscal periods.

• Achieved zero 151 + invoice and denial aging to zero – was $1.6M.

• Assisted with design of access data base system with more flexibility than standard SAP A/R bolt on packages.

• Presented key A/R dashboard results and trends to management on a monthly basis.

• Wrote procedures to address chargeback and un-claimed credit portfolio to improve integrity of receivables and eliminate AUP audits.

• Reduced headcount from 18 personnel to 12 FTE’s during three year period of downsizing while still maintaining corporate finance objectives.

Associate Director, Collections & A/R Reconciliation – Sharp 12/89 – 09/07

Super user during SAP conversion from legacy system. Key person in addressing A/R needs during Sap design and testing.

• Managed SAP order to cash department of 16 collections, chargeback and order entry analysts

• Organized three reconciliation teams to adjudicate sales, returns and shortage related chargebacks, meeting initiative to reduce aged claims.

• Developed statistical reports utilizing power point for monthly presentation to senior management.

• Conducted meetings with key accounts sales administration so disputes were reviewed and mitigated in a respectful and professional manner.

• Provided training to in-house as well as temporary staff to ensure high level of productivity and ownership of portfolios.

• Provided staff with MS/Access database to manage top delinquency accounts, key contacts, notes and commentaries as well as dunning triggers.

Medco Containment Service, Elmwood Park, NJ - Claims Manager 12/88 – 11/89

• Managed department of 12 claim analysts responsible for processing claims to appropriate third-party health insurance carriers.

• Oversaw the installation of new accounts on A/R reconciliation system.

• Corrected and resubmitted rejected claims to secure payments from carriers.

• Reconciled billing and payment spreadsheets to ensure accuracy of journal entries.

• Analyzed root cause of claim system billing errors and mitigated issues to reduce aged A/R.

Met Path Incorporated, Teterboro, NJ - Claims Automation Coordinator 09/86 -12/88

• Acted as liaison between sales and carriers to improve integrity of client billings.

• Assisted IT with installation of new accounts in compliance with carrier specifications.

• Addressed all contract disputes with clients and sales to ensure prompt and courteous responses.

• Modified internal processes and procedures, tested results and recommended enhancements to IT with a vision to streamline manual effort and paper flow.

• Provided departmental metrics as well as utilization analysis to management.

Hertz Penske Corporation, Parsippany, NJ - Fuel Program Administrator 01/80 – 08/86

• Assisted with the development and implementation of new Fuel Purchase Program.

• Reviewed and updated fuel truck stop service directories so customers had access to latest service locations throughout the USA.

• Filed state fuel and mileage tax returns for interstate truck leasing customers.

• Attained several internal promotions within fleet services during seven-year service with company.

EDUCATION

New Jersey Institute of Technology, Newark, NJ – MS: Management/Finance – 05/95

William Paterson College, Wayne, NJ – BS: Business Admin/Management – 06/88

Bergen Community College, Paramus, NJ – AAS: Accounting – 06/82

OTHER PROFESSIONAL EDUCATION ACHIEVEMENTS

Participated in several educational webinars to maintain high level of competency as well as CEU’s.

Attended several NACM, VCF and CRF conventions/seminars to stay abreast of latest credit and A/R trade information, software technologies, current economic trends.

Maintain valuable relationships with national credit associations.

U.S. Citizen

References available upon request.

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