Customer Service Representative
Resume:
LISA STAUDT
**** ****** ***** ** | Vienna, VA ***82 | 703-***-**** | ****.********@*****.***
Objective Recent graduate relocating to Lewisburg, WV seeking entry to mid-level position in a professional and growth oriented environment.
Education NOVA – Annandale, VA
Associate of Science in Business Administration, May 2012
Graduating GPA: 4.0
Relevant Studies
Emphasis on Communication, Computer and Business Skills.
Representative Coursework:
• Principles of Economics I & II
• Applied Accounting I & II
• Calculus
• Communication & Speech
• Computer Applications & Concepts
Work Experience
BARNES & NOBLE, INC. – Annandale, VA
Sr. Customer Service Representative & Head Cashier, 10/2010 – 05/2012
• Maintained multiple Point of Sale stations along with supervising team member transactions.
• Handled customer complaints and special needs while sustaining a positive store outlook.
• Ensured smooth store operations by anticipating customer needs, suggesting alternatives, and problem solving.
• Supported management team with scheduling and personnel.
• Carried out scheduling of new hire interviews, orientation, and training.
AU PAIR AMERICA – Vienna, VA
Certified Child Care Provider, 09/2007-09/2010
• Provided full-time, professional child care.
• Planned and managed child’s daily schedule and appointments.
• Regularly discussed child's development, achievements, and concerns with parents.
RESTAURANT ZUR SONNE – Hessen, Germany
Front Desk Manager, 07/2005-08/2007
• Made and confirmed customer reservations.
• Computed bills and collected payments from guests.
• Greeted, registered, and assigned tables to guests of restaurant.
Other
• Graduated with Highest Honors, Summa Cum Laude.
• Member of Phi Beta Kappa Honor Society and National Society of Collegiate Scholars.
• Placement on Dean’s List and as Presidential Scholar.
• Fluent in English and German.
• Detail oriented and meticulous in record keeping.
References
• Available upon request.
Contact this candidate