Engineer Technical Support

SIVA KUMAR CHITUMADUGULA

e-mail: wxiflg@r.postjobfree.com

Office : +91-891*******

Mobile : +91-917*******

Objective

To work myself towards constant personal development, enrich my overall professional experience with exposure to new challenges and work hard to towards executional excellence.

SUMMARY OF QUALIFICATIONS

• IT Professional with over 8+ years of experience in Systems and Network Administration with a primary focus on MS Windows & Linux operating systems.

• Certifications include Microsoft Certified Professional (MCP) and Microsoft Certified Technology Specialist (MCTS).

• In-depth understanding of servers, operating systems and enterprise applications, as well as their compatibility with storage architecture, business goals, and technology strategies.

• Proven track record solving IP network issues in timely and cost efficient manner while maintaining client Service Level Agreements up-time.

• Efficiently implemented Remote Desktop Support and handled issues in different locations by using VMWARE, Remote desktop and Remote Administrator.

• Complete understanding of Exchange Server 2003, Outlook, Outlook Express and Lotus Notes, email connectivity issues and understand DHCP, SMTP, DNS, IIS, and POP3 protocols.

• Efficient in Installation and maintenance of Microsoft Office SharePoint Server 2007 and handling, Creating and configuring SharePoint Team sites, Workflow, Excel Services, Performing Backup and Restore. Configure Alerts and Search.

• Cross-platform experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks.

• Sound familiarity with Windows2000, XP and Vista at the user level, including user and application installation. Familiar with UNIX and Solaris.

• Expert in Installation and Maintenance of Active Directories and Group Policies.

• Familiarity with Installation and Configuration of IP- Printers, Barcode Printers and Scanners.

• Maintain & Support Antivirus like McAfee, Trend Micro and e-Scan to Provide Security level Protection with Definitions updated with System console.

• Exceptional experience working in fast-paced, deadline-oriented environments. Adept at building strong business relationships with both clients and co-workers.

• Team management experience in both Systems Administration and Desktop Support environments.

TECHNICAL SKILLS

Servers : Intel HP-Prolient-DL380-G6 and MOSS2007

Storage : Tandberg Storage Library T24

Networking : LAN/WAN, VPN, VMWARE, Remote Desktop and Remote Administrator.

Database Platform : MS-SQL 2005, Oracle 8i, Ms-Access.

Hardware : Intel, Miscellaneous PC hardware, IDE hard drives.

Languages : C, C++, Visual Basic 6.0 and Java.

Operating Systems : MS-Windows 2000, 2003, XP, Vista,2008, UNIX, Linux and Solaris.

Antivirus : McAfee, Trend Micro and E-Scan.

Office Tools : Ms-Office, Open Office and Star Office.

E-Mail Server’s : Ms-Outlook, Outlook Express, Exchange Server 2003 and Lotus Notes 6.0

Internet Tools : HTML, JavaScript, VBScript, XML, Pearl, ASP, CSS, WMLScript and IIS.

Barcode Software : Bartender, Label View XLT, Speedy Label and Q-Label.

CERTIFICATIONS

• Microsoft Certified Professional (Windows XP) ( ID # 6199013 )

• Microsoft Certified Technology Specialist (MOSS 2007). ( ID # 6199013 )

PROFESSIONAL EXPERIENCE

InfoTech Enterprises Ltd, India Aug 2009 to Till Date

Sr.Systems Engineer

• Daily monitoring the Domain controllers, file servers and Anti-virus

• Work involves maintenance of 250 hosts, and troubleshooting Windows 2000, XP, 2003, 2008 R2 and Linux server’s.

• Implemented and maintaining single windows 2003 domain model, with account and Audit & group policy restrictions.

• Remote Administration Like RDP & Dame Ware

• User management with ADS and Providing Technical Support for their daily problems

• Maintaining file share & security permissions at server level

• Client Outlook & Exchange configuration and troubleshooting

• Coordinating with vendors in getting problems fixed with respect to hardware.

• Preventive Maintenance of network and systems and Inventory Management as per the guidelines of the organization.

• Taking Daily Incremental and Weekly Full Backup’s of Project data using Symantec Backup Exec 2010 (Earlier NT Backup).

• Installed and configured 3 HP Blade Servers (Windows 2008 R2) and 4 LINUX Blade Servers (1 HP, 1 DELL and 2 SUN Systems) in a span of 7 days for 2 different projects.

• Configured a network of 200 systems for 2 different projects within 15 days.

Net Vision Resources

Client: Invitrogen, Fredrick, Mary Land, USA. Sep. 2008 to Apr. 2009

Systems Administrator

• Design, support, install and maintain Windows System Infrastructure (2003/XP) for both server and user interfaces.

• Acquired experience in working with various Operating Systems.

• Improved desktop support by using VMware and remote desktop utilities enabling the team to resolve issues/Problems more efficiently and reduce the turnaround time.

• Provide on call and off hours support for critical problem resolution.

• Manage and troubleshoot Outlook and Exchange Server 2003.

• Installed and configured MS SQL Server 2005 successfully in all Dev, QA and Prod environments in timely fashion to help the development teams deliver solutions on time.

• Installation and configuration of Microsoft Office SharePoint Server (MOSS 2007) with MS-SQL 2005 Database.

• Creating and configuring SharePoint Team sites, Performing Backup and Restore.

• Configure Alerts, Search, Email enabled Document Library and Workflow.

• Managed technical services of Windows network infrastructure, including Active Directory, Group Policy.

• Gained experience in working as a Team and Leading a dynamic group.

AFL Pvt Ltd, Mumbai, India. Sep. 2006 – Jun. 2008

System Administrator

• Sound familiarity with Windows2000 and Windows XP at the user level, including user and application installation.

• Maintenance and implementing large corporate networks on windows.

• Managed Virtualization Lab environment using Remote Administrator.

• Performed all levels of hardware and software systems Support in a limited time frame reducing turn off time.

• Attending customer problems and giving appropriate solutions related to Windows 98, 2003 and XP systems.

• Designed, developed, and modified reporting processes in accordance with client specifications.

• Handling Microsoft Outlook & Outlook Express.

• Monitoring e-Scan Anti-Virus server and troubleshooting problems related with definition updates.

• Performed occasional off-hours and remote support.

GATI Ltd, Mumbai, India. Dec. 2005 – Aug. 2006

Desktop Support Engineer

• Administrating, Troubleshooting & maintaining systems.

• Maintaining users and groups by using GEMS (GATI Enterprise Management System) customized software used by the company. Used same time Client for conferencing.

• Troubleshooting Windows Operating Systems on both User and Client side Interface.

• Supported, executed and upgrade from Windows 98 to Windows XP.

• Coordinate and monitor troubleshooting to isolate and diagnose common system problems. Document system events to ensure continuous functioning. Recommend course of action and implement as approved.

• Familiarity with Open Office, IP printers, and Windows Networking.

• Gained sound knowledge in E-Mail configuration with Lotus Notes 6.0.

• Installing auto patches and service packs for Windows Operating System.

• Quickly resolve all IP network issues to reduce waste and downtime while also ensuring client Service Level Agreements.

• Performed off-hours and remote support.

• Installed and Maintained McAfee and Trend micro Anti Virus.

Rachna Overseas Pvt Ltd, Mumbai, India. Dec. 2004 – Dec. 2005

Technical Support Executive

• Responsible for Installation and Support of Barcode Printers and Scanners.

• Performed Software Installations in Portable Data Terminal (PDT).

• Enhanced MS-Access databases by improving user interface, introducing multiple-user access, and increasing security and stability.

• Provided 24/7 technical support for Barcode Printers and Scanners for on-site and remote staff.

• Worked with 5-member team and project leaders to establish standards and guidelines.

Shree Computers, Hyderabad, India. Feb. 2003 – Apr. 2004

Hardware Engineer

• Installed and maintained Linux, Solaris and Win NT 4.0, performed software upgrades and patches.

• E-mail configuration of Ms-Outlook & Outlook Express.

• Installing, assembling and troubleshooting computer hardware, software and peripherals.

• Installation of IDE and SATA hard drives.

• Troubleshooting and maintaining the installed networks.

• Assisting the customer support team.

• Provide support in testing and implementation of custom-designed in house developed software programs/packages at regional level.

• Installation and provide level-1 technical support to end users and Clients for both hardware and software issues.

EDUCATION & TRAINING

• B.I.T(Bachelor of Information Technology) from Manipal University in 2003

• Diploma in Computer Applications

• Trained & Certified in UNIX, C and C++ at Aptech Pvt. Ltd.

• Trained & Certified in Barcode Terminals.

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