Customer Service Manager
Resume:
Amy Diaz
PENNSAUKEN, NJ ***10
********@*****.***
OBJECTIVE
I am seeking a full time Administrative position in a dynamic organization, where I can benefit the firm by employing my 9 years of administrative, sales, and operations experience.
EDUCATION
2007 Rowan University Glassboro, NJ
BA Communications
Specialization: Communication Studies and Radio/Television/Film.
SKILLS
• Management Experience •Multiple phone line operator/ 35-40 WPM
•Microsoft Office/ Bookkeeping • Experience working with diverse clientele
• Inventory/Case Management • Cash Handling Experience
PROFESSIONAL EXPERIENCE
July 2011-Present ACS Cherry Hill, NJ
Health Benefits Specialist
*Inbound call center representative specializing in health and welfare, patient coverage verification, and define contribution benefits case management and processing.
Oct 2010- July 2011 Disc Makers Pennsauken, NJ
Customer Service Representative/Receptionist
*High volume call center representative. *Processed business relations and trade show leads. *Greeted all clients and direct them to their appropriate contact. * Reviewed monthly statements and invoices for accuracy. *Managed office calendar.
Jul 2007- Sept 2010 Feld Entertainment, Inc. Vienna, VA
Office Manager / Disney Traveling Show
*Managed up to 40-80 people on a traveling International Stage/Ice show. *Reconciled all vendor cash/credit settlements, and nightly corporate cash deposits.* Managed all unit concession finances/office operations, office/event calendar and unit inventory. * Verified all new and returning vendor paperwork, including passport and background checks. *Assisted corporate treasury department in locating various bank branches to service unit with weekly change orders and night deposits. *Reviewed services/items invoices from local vendors for accuracy. *Ensured all clientele needs were met.* Administered employee drug testing. *Assisted Concession Manager in overseeing sales, guest service, merchandising, operations and personnel.
June 2001- Aug 2004 CamCare Health Corporation Camden, NJ
Patient Service Representative/Student Extern
*Front desk clerk. *Manage incoming calls *Schedule appointments *Assistant in medical records office* Register patients/patient coverage verification
**** References Available Upon Request****
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