Graduate with Bachelor of Science degree, Hospitality Management major

EDUCATION

The Collins College of Hospitality Management Pomona, CA

California State Polytechnic University, Pomona Sept 07 – Jun 09

Bachelor of Science in Hotel and Restaurant Management, GPA: 3.3

WORKING EXPERIENCE

Da Zhen Travel & Da Zhen Bus Limo Monterey Park, CA

Operation Manager Assistant Jan 09 – Jun 09

- Represented Operation Manager to communicate with Casino upper management for routine follow-ups

- Computed expenditures by generating the drivers’ log book and gasoline receipts

- Initiated agendas in regards to the labor laws and general regulations in charter buses

- Summarized the strengths / weaknesses on each candidate in terms of selecting related business partners

- Managed a company’s 13th anniversary party which held a banquet for 800 guests

- Participated in weekly management meeting and reviewed each escort’s performance

Best Western- Markland Hotel Monterey Park, CA

Front Desk Clerk Feb 08 – May 08

- Worked 24 hours per week at this 89-room select service hotel

- Handled check-ins, check-outs, and customer requests efficiently

- Inspected and updated the status of rooms after check-outs

- Advised international guests for attractions surrounding the area

Union Bank of California Monterey Park, CA

Wire Services Associate / Remittance Clerk Mar 05 – Aug 07

- Ensured 100% accuracy on each check upon submission

- Generated reconciling report and manually modify any incorrect input

- Entered data instructions received by telephone and facsimile

- Provided telephone notification to clients on incoming wires received

- Executed telephone callbacks to verify the authenticity of customers and branches to ensure data accuracy

- Solved immediate routing problems during telephone wire transfer

East West Dental Office Monterey Park, CA

Receptionist Feb 04 – May 05

- Worked closely on daily appointment book to ensure the flow of visiting patients

- Answered incoming calls with multiple telephone lines

- Took charge of front desk duties including clerical duties

- Reviewed patients’ reports and made follow-up appointments via phone calls / face-to-face

- Approached new and old patients through cold calling

- Explained treatment procedures and medical insurance to patients

- Interpreted for patients during their consultations

SKILLS

- Able to work multiple tasks and work in team

- Fluent in English, Cantonese, Mandarin; Basic Japanese

- Proficient in Microsoft Office Word, Excel, PowerPoint, Micros System and Auto Clerk System (POS)

- Took Management Training courses in Collins School for one year

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