Engineer Technician
Resume:
Russell R. Beck
**** ***** ******, ******* **. 94541
***********@*****.***
PROFESSIONAL EXPERIENCE
PROVIDEA CONFERENCING/ VARIAN, Palo Alto, CA
VC & AV Specialist. February 2010– Current
Troubleshoot all AV/VC equipment problems, coordinating with outside vendors as appropriate.
Work with international sites to help trouble shoot and resolve equipment problems.
Ensure that all support requests are tracked in Providea’s CRM system for tracking, escalations,
ticket closure and reporting.
Coordinate bridged VC conferences using the Varian bridge or with TMS, assisting in call set-up
as requested.
Troubleshoot and resolve audiovisual system problems.
Provide end user support for meetings where audiovisual systems are used.
Projector – Proactive remote monitoring of projectors (bulbs, etc), including integrated systems.
Meet with customers before meetings and presentations to understand the customer’s
requirements for how the audiovisual systems will be used.
Educate customers regarding functionality of audiovisual systems.
Operate audiovisual equipment for those meetings which require an operator.
Provide immediate or “emergency” in person problem resolution when necessary and escalate
unresolved problems to the Providea AV Help Desk or appropriate technical resource.
Maintain and provide timely reporting per Varian Medical Systems requirements.
Track and document daily activity per Varian Medical Systems requirements.
MILESTONE TECHNOLOGIES/ GOOGLE, Fremont, CA
Video Conference Bridge Operations. August 2007 - January 2010
Work daily with Tandberg MPS800, Codian MSE8420 bridges and all codec endpoints
maintaining bandwidth on the Google network.
Responsible for all aspects of VTC activities which include monitoring, maintenance and
requirements support, troubleshooting and operation of the equipment.
Work on the largest corporate Tandberg VC network with over 2000+ endpoints. Schedule and
manage VC bridge calls via TMS and Codian interfaces. Provided focused video conference
services for events. Maintained and repaired local VC codecs via ticket services. Work
extensively with endpoint web interfaces and TMS management software.
AV production team member for large company & VIP meetings managing VC calls with 70+
remote sites.
Conducted extensive codec and TMS software testing for the client prior to production rollout.
Conducted testing on proprietary PC to PC collaboration tool supporting H.323 integrated with VC
calls.
FUJITSU, Sunnyvale, CA
Senior Engineer, Manager. June 2007 to August 2007
Tasked with engineering AT&T “Light Speed” project. Design outside plant work order, F2 copper
conditioning.
Coordinated field work, prepared work order drawings, updated work order records and provided
work order estimates.
Provided administrative and field support to the OSP provisioning process.
Completed projects in time sensitive environment using AT&T engineering tools such as ARES,
MIC, FEI and IMAGINE.
CACI, Peterson AFB, CO.
VTC Facilitator/ Subject Matter Expert. November 2006 to May 2007
Provided Engineering and procedural video teleconferencing and networking support, resolved
scheduling as well as interoperability problems and performed direct support to the Director of
Homeland Defense, U.S. Norad/Northern command.
Assisted DISN Video Services (DVS) customers and program staff in identifying problem source/
resolution for any conference impact experienced on DISN Video Services. Also identified
network errors based on Customer Premise Equipment (CPE), transmission, and/or DVS hub
interface.
Served as Point of Contact to the DVS customer base and other DOD elements as required.
Provided customer with various equipment configurations, including codec, crypto, multiplex, and
Inverse Multiplex (IMUX), authorized for use on DVS network.
Prepared procedural and technical documents for use by DVS customers. Scheduled,
coordinated and facilitated VTC’s in over seventeen Secure and Non-Secure rooms using both
Tandberg and Polycom equipment.
SAIC, Ft. Shafter, HI
VTC Technician. October 2005 to November 2006
Served as VTC Engineer / System Admin-Help Desk. Managed and supported secure and non-
secure video teleconference service and provided general system administration for the 9th RRC
Reserve Center.
Provided both VTC and system administration/ help desk service for printers, servers and
workstations on Fort Shafter, Maui, Hilo, Alaska, American Samoa, Guam, Korea and Saipan.
YORKTEL, Pearl Harbor, HI
VTC Technician. November 2004 to October 2004
Performed VTC/MCU JWICS Bridging Technical duties. Provided contractor support to the DSN
video Services – Global System for the Department of the Navy, Pearl Harbor.
Scheduled, built, troubleshoot, and maintained VTC’s in the Pearl Harbor region.
Assisted customers daily with VTC problems including CODEC and crypto issues.
WorldCom, San Ramon, CA
Outside/ Inside Plant Fiber Optic Engineer. May 2000 – Apr 2002
US WEST/QWEST, Colorado Springs, Co
Network Technician. November 1998 to June 2000
US AIR FORCE, Colorado Springs, Co
Cable Maintenance Technician. January 1995 to January 1999
QUALIFICATIONS
TCE1 Certification/ Tandberg Certified Engineer Level 1
Highly qualified in supporting integrated video and audio conference systems on a remote basis,
working with users in different levels of management, technical and administrative positions.
Possess working knowledge of Tandberg MCU’s, Gateway and Gatekeeper systems over IP,
Voip and ISDN Networks and also of video conferencing standards including but not limited to ,
H.323, H.320, H.264, G.722, H. 460, H.234, H.239, H.243, H.245, RTP/RTCP, SNMP, DHCP.
Also knowledgeable with AT&T MIC, location records, LFACA, LMOS and ARES. Proficient with
Polycom as well as many types of crypto devices.
4 Years VTC/VC experience, 2 + Years Experience as Fiber Optics Engineer. Active TS/SCI
DOD Security Clearance.
4 years in the Air Force as a Cable Maintenance Technician – Stationed at NORAD I installed
spliced and terminated Fiber Optic and copper cable.
Contact this candidate