Customer Service Medical Assistant

Sielean Williams

*** *. ******** ***. ***. **

Clermont, FL 34711

352-***-**** (Hm)

352-***-**** (cell)

***********@*****.***

Objective

• Dedicated, service-focused professional seeking to transition into healthcare as a medical assistant.

• Highly motivated to launch career; future goals include education leading to LPN and, ultimately, an RN license.

• Reliable worker with the ability to learn new concepts and skills quickly.

• Backed by a solid work history, reputation as a team player and passion for helping others.

• Background includes experience preparing patients for endoscopies and colonoscopies.

• Current on all immunizations (including tuberculosis and hepatitis B).

Work Experience

Customer Service

05/2010-Present, Wal-mart, Clermont, Florida

• Received "exemplary" and "exceeds expectations" ratings on all performance reviews. Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.

• Demonstrated ability to interact with customers from diverse cultures and backgrounds.

• Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions.

• Commended for multitasking abilities; frequently assigned to handle the front while others take there breaks.

Medical Assistant

8/2008-3/2010, Albany Gastroenterology, Albany, Georgia

• Educate patient on prepping for colonoscopy and endoscopies.

• Preparing charts on patient by getting all information on medications taking and problems they are having.

• Chaperoning the doctors while seeing patients, writing prescriptions, and making appointments.

• .Doing prior approvals on patient’s medication that was prescribed by the doctor.

Education

05/1992, Telfair County High School, McRae, GA

11/2004, Albany Technical College, Albany, GA - Business Office Technology

11/2008, Albany Technical College, Albany, GA - Medical Assistant

AFFILIATIONS

2007-2008 Student Government, Secretary

03/2006 M & M Marathon, Volunteer

SKILLS

Skill Name Last Used/Experience

Customer Service Currently used/13years

Interpersonal Communications Currently used/13 years

MS Outlook Currently used/7years

MS Word Currently used/7 years

MS Excel 3 years ago/1 year

Quality Patient Care 1 years ago/1 year

References Available Upon Request

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