Customer Service Manager

BRIAN P. KELLY

**** ******** ****** **. 713-***-****

Houston, TX. 77095 ***********@*****.***

SUMMARY:

Well rounded, dynamic, successful professional executive with over twenty five years of extensive expertise in multiple areas of Business Management. Diversified Lean Six Sigma operational background, including Engineering, Manufacturing, Supply Chain/Sourcing, Logistics, Strategic Planning, P&L, ROIC, and Purchasing. Successful business relationships with major global companies.

Microsoft Office Sales/Customer Service Attention To Detail Problem Resolutions

Bi-lingual Skills ISO 2008/NADCAP OSHA/HSE Inventory/Materials

AREAS OF ACCOMPLISHMENT:

Sales/Customer Service

• Developed a customer base, by going door to door; which resulted in over 350 accounts generating over $1.3 million annually

• Maintained accounts by continuous contact and follow up; developed trusted relationships by being honest and considerate

• Developed a sales plan by contacting customers who used to do business with our facility, and generated a 10% profit increase in a six month period

Senior Management

• Developed procedures and best practice modules to improve employee performances while minimizing downtime, which increased line production by 25%

• Authored and produced operating, quality, and safety manuals and logbooks to comply with State, Government DEP, OSHA, ISO, Defense Systems, and Oilfield Standards

• Implemented the Visual Factory system to promote long term production forecasting

• Set up a cell within a cell manufacturing system which improved production by almost 50%

• Implemented several 5S programs, which freed up plant floor space by 20% on average

• Have conducted Lean Manufacturing training meetings to promote and implement continuous improvement

Diversified Management

• Successfully revamped and improved a waste treatment system; improving company’s profits by 10%

• Redesigned and reconfigured two corporations that were forty miles apart, and merged them into one facility; which was set up using Lean methodologies. The result was direct operation expenses cut by 25%

• Assisted Customer Service department and routed delivery drivers that improved cash flow by 50%

Executive Management

• Have been responsible for running several companies including all business costs, and P&L; with profitable gains as much as 150%

WORK EXPERIENCE:

• Enlight Industries, Houston, TX. – Production/Materials Manager 2011-2012

• Turn Key Coatings, Houston, TX. – Production/HSE Manager 2010-2011

• Allied Powder Coating/Dean Chem Plating, Houston, TX. – Plant Manager 2008-2010

• Suffolk Metal Finishing, Holbrook, NY – Production Manager 2003-2007

• Tronic Plating/Black Ox Metal Finishing, Farmingdale, NY – COO/Operations Manager 1992-2003

• US Electroplating Corp., W. Babylon, NY – Office Manager 1985-1992

EDUCATION:

• High School Diploma, Bellport High School, Brookhaven, NY 1981

• College courses, Suffolk County Community College, Selden, NY 1984

• Music courses, Shenandoah College and Conservatory of Music, Winchester, VA 1980

• OSHA Certificate, Lion Technology, 2006-2007

• Lean Six Sigma course, Villanova University, 2007

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