Project Manager Management

Tanya R. Spears, PMP

**** ******* **** **. **********, NC 28028

Mobile: 770-***-****

Email: wwz946@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Dell/State of Georgia GA 2009-Present

Project Manager-Implementation

• Responsible for transition of projects from purchase to implementation, ensuring all contractual objectives are met and customers are satisfied thru SDLC

• Developed customized Statements of Work (SOW) in response to customers’ Request for Proposals (RFP’s) for networking solutions to improve productivity in clients’ core business functions

• Performed inspection of sites to document list of requirements, infrastructure needed, Bill of Materials (BOM) and potential barriers to success of pending installations.

• Served as escalation point in emergencies or when resources were not allocated properly in order for issue resolution and timely resumption of project implementation.

• Project managed implementation engineers, coordinated and managed vendors, tracked inventory, and facilitated status meetings with management to ensure projects were on track and within budget.

• 35% travel to client site locations throughout the state if Georgia

Georgia-Pacific Corporation, Atlanta GA

Project Manager Business Process Improvement/Technical Analyst 2000-2009

• Key project manager for consolidating the Atlanta corporate business unit help desk into one consolidated helpdesk which serviced over 8,000 employees.

• Lead project manager for the corporate redesign of the Knowledge Management website which enables “google” searching for troubleshooting knowledge solutions using structured knowledge.

• Developed and worked with COE (Center of Excellence) helpdesk teams in understanding application needs to help reduce redundancy in critical applications and to reduce downtime.

• Review and analyze ITIL metrics and met with various IT support groups to discuss how to improve response time to cases and increase first call resolutions resulting in over $100k cost savings per year.

• Meet with IT support providers to obtain support information on their systems and applications and ensure they follow the corporate Change Management process when implementing new or making changes to existing applications.

• Collaborate with Senior level management, programmers, data center operators, end users and vendors to review project status and ensure requirements and deliverables are being met.

• Review and document issues at the end of the project cycles and perform project turnover to key sponsors.

TECHNICAL SKILLS

Microsoft Project, Exchange&Outlook, Office Suite, Internet Explorer, Windows NT 4.0, 95, 98, 2000 & XP, Netmeeting

EDUCATION/CERTIFICATION/TRAINING

Project Management Professional Certified August 2011

ITIL Foundation Certified December 2007

Knowledge Management Certified October 2005

Bachelor of Science, Computer Information Systems, DeVry University, Decatur, GA March 1997

References a

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