copywriter

• *****@***.***

*** ********** ***** *** * Kettering, Ohio 45429

Cell phone 937-***-****

Sean Urke

Objective

I am a motivated humanities graduate seeking a full time job in a fast paced environment. My English major benefits me by giving me excellent written and oral capabilities. In my current job I have learned to excel in my ability to handle various tasks in a high volume workplace, with a focused attention to detail. I am a critical thinker and very well organized but most of all I am a team player with a strong desire to succeed and grow.

Experience

10/2007/-10/2009

Kettering Medical Center Kettering, OH

Unit Service Coordinator

Process verbal and written orders for various healthcare staff including doctors, nurses, and other specialist.

Handle various tasks including requests from staff and patients alike, involving making phone calls, faxes, and office type tasks while handling other responsibilities.

Acting as a liaison for the area I work in with every other department within the hospital and the requests they may have.

Making numerous decisions on how to prioritize on what is most important to the unit and patients on a daily basis.

10/2006-10/2007

MetLife Auto and Home Miamisburg, OH

Customer Service/ Customer Service Representative

Acted as a liaison between various mortgage companies, insurance agents, customers and the insurance center.

Worked with customers over details concerning their auto and home policies.

Interacted with various computer databases and programs to ensure detailed and efficient customer satisfaction.

10/2004–10/2006

General Electric Financial Services Kettering, OH

Customer Service/Credit Service Representative

Acted as a liaison between sales associates and six major credit card companies.

Worked closely with clients to assure that their accounts are current and accurate.

Increase customer retention through increased customer satisfaction.

Work closely with several departments which include Fraud, Underwriting, and Collections.

Working within many multi operational programs within several systems. Several of these systems are used worldwide for financial programming and twenty of these are used for account upkeep.

Account maintenance includes the use of standard computer programs such as Windows, PowerPoint, Excel, and Outlook.

Increased sales experience from the many programs that are offered to customers throughout the day.

Have won accolades and several contests for my sales ability and the quality of my work.

Education

2004 Ohio State University Columbus, OH

B.A., Arts and Humanities

English Major

References

Furnished upon request

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