Customer Service Supervisor
Resume:
Tonya V. Stephens
**** ********** ***** 404-***-****
Decatur, GA 30034 **********@*****.***
*****.********@**.*******.*****.***
CAREER OBJECTIVES
¬Entry level Culinary student and Patisserie and Baking graduate, seeking a foodservice position that will allow me the ability to utilize my education and training in the culinary arts.
SKILLS / STRENGTHS
Microsoft Word, Excel, Publisher, & Power Point
¬Supervisor & equally effective as member of a team.
¬Highly organized; able to multi-task and accomplish multiple objectives.
¬Professional demeanor and attentive to detail.
¬Comfortable with others; able to motivate others to action.
EDUCATION
Le Cordon Bleu College of Culinary Arts, Atlanta, GA, 05/2011- 02/2012
Associate of Occupational Science Degree
Le Cordon Bleu Pâtisserie & Baking Certificate
¬Graduation Date: February 2012
Pâtisserie & Baking Program coursework included:
• Introduction to Patisserie & Baking Techniques
• Food Safety & Sanitation
• Baking Principles and Viennoiserie
• International Patisserie, Cake Formula and Assembly
• Advanced Patisserie Techniques
• Centerpiece and Cake Decorating Techniques
• Externship – Cupcake Palace
Le Cordon Bleu College of Culinary Arts, Atlanta, GA, 04/2012-
Associate of Occupational Science Degree
Le Cordon Bleu Culinary Arts Certificate
¬Anticipated Graduation Date: February 2013
Culinary Arts Program coursework includes:
• Foundations I
• Foundations II
• Foundations III
• Cuisine Across Cultures
• Catering and Buffets
PROFESSIONAL EXPERIENCE
Relay Health, Atlanta, GA, 06/1989 – 02/2011
Support Associate II
¬Assist pharmacy customers with questions and concerns regarding claims
Provide Second level support for level one support associates
Handle internal & external escalations
Execute customer callbacks with updates
Supervise a team of 12 staff members
¬
CamiCakes, LLC Atlanta, (Vinings) GA 08/2011 – 10/2011
• Make buttercream & cream cheese icing
• Decorate cupcakes
Cupcake Palace (Externship) Conyers, GA 01/2012 – 03/2012
• Make icing/frosting
• Bake cupcakes (various flavors)
• Inventory
CERTIFICATIONS
• ServSafe Food Safety (Exp. 06/23/2016)
PROFESSIONAL AFFILIATIONS
ACF - American Culinary Federation
¬American Culinary Federation - Atlanta Chapter
Retail Bakers of America
Slow Foods, USA
TONYA V STEPHENS
3065 Laurengate Drive Decatur, GA 30034 USA
Email: **********@*****.***
*****.********@**.*******.*****.***
I am currently attending Le Cordon Bleu College of Culinary Arts in Atlanta, Georgia. I am in the process of seeking a culinary externship to begin November 12 2012 and end on February 15, 2013 and hoping to continue with a full time position, if possible.
¬Let me take just a moment to highlight a few of my most significant qualifications:
• ¬Current Le Cordon Bleu Student of Culinary Arts
• A 2012 Le Cordon Bleu graduate of Patisserie & Baking
• Over 20 years of customer service & supervisory experience
• Great communication skills and a willingness to do whatever it takes to succeed
¬
¬Enclosed is a copy of my resume’ for your review. If possible, I would love the opportunity to do a stage at your restaurant as well as to discuss my externship. Please feel free to contact me at 404-***-**** via email at *****.********@**.*******.*****.***.
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¬Thanks you in advance for your time and consideration.
¬Sincerely,
¬Tonya V Stephens
¬
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