RESUME

CHRISONDRA ROANE

**** *** **** ******

Richmond, VA 23060

804-***-****

wwnifs@r.postjobfree.com

CAREER OBJECTIVE

A dynamic, dedicated, honest, multitalented team player with a proven ability to define issues, propose solutions, and implement changes seeks an opportunity to apply acquired knowledge and experience in the customer service to assist a group of professionals achieve organizational goals

EDUCATION

J Sergeant Reynolds Community College (Jan 2007 to present)

Pursuing an Associate Degree in Business Administration

Expected graduation June 2010

Hermitage High School (Sept 2002 to June 2006)

High School Diploma

Courses Studied

Algebra, introduction to business management, accounting, business administration, public health, study skills etc.

WORK EXPERIENCE

Wells Fargo

Phone Banker (October 2011- May 2012)

referred and sold products and services

met aggressive sales goals which are measured daily.

thrived on customer interaction

answered questions about customers banking accounts, car loans and home loans

set up certificates of deposit

discussed interest rates with potential buyers

T-Mobile

Customer Service Representative (November 2010-May 2011)

•Assisting Customers with Account-related questions

•Maintaing a CRT of 235 or better

•bulding relationships around sales

•Maintaing a sale per hour of 12.57

•Providing Excellent Customer service

•Sharing Products and Services with customers on every call

•Resolve customers problem first, then making a sales offer

Comcast

Customer Account Executive ( July 2009- September 2010)

Job Responsibilities:

•Troubleshooting customers equipment

•Answering questions related to billing

•Built relationships to establish sales

•Responsible for reaching sales goals monthly

•Tracking daily sales goals, reporting to supervisor

Achievements

•Top Salesman of Call Center

•Received an all-expense paid trip to Hawaii

T-Mobile

Customer Care Representative/Financial Services Rep (November 2007 to January 2009)

Job responsibilities:

• Collecting on past due balances

• Negotiating payment arrangements with customers

• Keeping payment percentage rate over 22 percent a month

• providing exceptional customer service to T-mobile customers

• set up and change rate plans and services

• de-escalating irate customers and offering resolution

• Proposing practical solutions to valued customers

Achievements:

• Supervisor’s recognition for exceptional team work

• Several accolades from satisfied customers

Capital-one

Delta Specialty Associate (September 2006 to September 2007)

Job responsibilities:

• Process request for billing information

• Credited EELB for cancelled accounts

• Processed an average of 150 accounts daily

Michael’s Arts and Crafts

Cashier/sales associate

Job responsibilities:

• Provide exceptional customer service in check-out lanes

• Creating a convenient and stress-free shopping experience for customers

• Offer assistance and technical know-how to customers

Entrepreneurial experience

• Assisted mom start and run a successful catering services company

• Designed and produced advertisement publication

• Assisted in preparation for catering events

• Kept inventory and maintained constant contacts with clients

Technical experience

Key skills in Computer Data Management. 65 WPM, Proficiency in Internet research, and Microsoft Suite Computer and the use of relevant software applications. E.g. MS word, Excel, Power point, Access etc.

STRENGTHS

• Ability to learn, teach, impact and inspire people for the better

• Ability to work in difficult and challenging terrain

• Hard working and enthusiastic with an excellent attitude towards work.

• Solid interpersonal and oral communication skills

• American Sign Language interpretation

• High sense of innovation and initiative and a versatile approach to issues

• Exercise good independent judgment and proactively meet business needs

• Punctual and reliable with the ability to complete difficult tasks

• Strong analytical and problem solving abilities

INTEREST

• Reading, writing, American sign language interpretation, learning new things, community service

References

Upon request

Contact this candidate