Software Technical Support
Resume:
Michael R. Ferrel
Winter Springs, FL 32708
**********@***.**.***
Objective: To obtain a position with a progressive organization where I will not only be able to utilize my current technical and analytical skills but also be challenged to learn and grow in new areas.
Professional Experience:
6/1–present Higher One, New Haven, CT – Seasonal work
Work from home assisting debit cardholders with various features of the debit card.
Open claims and processing overdraft payments
1/12 – 3/12 Higher One, New Haven, CT – Seasonal work
Work from home assisting debit cardholders with various features of the debit card.
Open claims and processing overdraft payments
8/99 – 3/11 The Pinnacle Corporation Winter Park, FL
Client Services Representative
Functioned as front line support for clients using Pinnacle software and supporting applications
Performed on site/remote installation and training of software applications
Provided life-cycle technical support for customer issues and questions
3/95 – 7/99 Katharine Gibbs School Piscataway, NJ
Instructor / PC Technician
Developed and Taught the following curriculum:
Computer Repair and Maintenance
Software installation and configuration
Microsoft Word and Excel
Business Math
Maintained administration and classroom computers, replacing hard drives, upgrading RAM memory and inserting and configuring network cards. Performed roll-outs using Ghost to upload and download software. Resolved software and printing problems.
Education:
Morehead State University, Morehead, KY
Bachelor of University of Studies
Teaching Certification in Business Education.
A+ Certification
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