SAP Functional Analyst

TAMMY T.HILL

**** ******* ******

Douglasville, GA. 30135

770-***-****

EXPERIENCE

*/**-****. ***** ******* Group Atlanta,GA

SAP Support Analyst

• Train internal customers on the functionality of the new systems and reporting system status and support plans to users.

• Provide functional and technical knowledge to help ensure the successful deployment of the SAP project.

• Support daily operations of the SAP R/3 module HR

• Responsible for effectively and efficiently reacting and resolving technical product based issues, generated by the customer base.

• Provided first- line support to internal users by answering questions and troubleshooting functional problems.

6/00-8/06 Timeless Entertainment Atlanta,GA

Client Service Specialist

• Coordinate client appreciation events

• Organized, coordinate, and maintain all client paperwork

• Handled client relationship management functions, which include promoting relationships with diverse clientele.

• Provide marketing support for the office

• Cultivated positive and enduring relationships with customers

• Follow up on referrals, leads, prospects or clients with calls or letters

• Handled extremely high volume incoming calls

7/99-6/00 General Electric/G.E.Capital Financial Atlanta, GA

Customer Service Representative

• Answered inbound calls in support of customer needs.

• Conveyed in a reassuring manner step by step instructions to resolve application issues.

• Provide customer support for the Home Depot account, specializing in credit services in a call center setting

• Used Six Sigma mythologies as our continuous quality improvement initiative.

• Analyzed and reviewed customers accounts to determine credit worthiness

• Performed duties in the call quality department retaining customers that wanted to cancel their accounts.

• Identified and reported delinquent accounts

• Recognized for a 99% customer satisfaction and quality rating

EDUCATION

1995-1998 Georgia State University Atlanta, GA

B.S., Exercise Science.

1993-1995 Pensacola Junior College Pensacola, FL

• A.A., Computer Information System

Technical Skills

MS-Office productivity suite, MS-Windows XP, and Vista

Comp Tia A+ certified

Trained SAP Specialist

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