Experienced Telephony Software Developer w/ management experience
Resume:
Todd Dickinson
Aynor, SC ***11
*********@*****.***
Objective
Obtain a software development position that allows me to continue to utilize my skills to provide effective solutions.
Achievements
Develop, deliver and support stable flexible software solutions using variety of platforms and development tools.
Developed Business Support System (BSS) provisioning software. Utilized a rule-based decision engine to determine goals. Application supported a wide array of service related devices; both telephony and video.
Responsible for the development of Interactive Voice Response (IVR) subscriber payment and account inquiry application. Solution was developed using carrier grade open source PBX platform (Asterisk) and has been in production for over 4 years with no down-time.
Integrate third party configuration, pricing, and quotation (CPQ) tool with Microsoft Dynamics CRM 4.
Responsible for outside plant, automatic facilities assignment software at an incumbent local exchange carrier. Acted as an outside plant and switching subject matter expert (SME) for a communications software developer.
Successfully provided end-user training and product support for customer solutions. Successful management experience with both new product development and enterprise critical maintenance
As manager of Research & Development team that successfully developed, marketed, trained and supported several commercially viable products; from provisioning of switching and network elements to CATV and pay-per-view. Application also supported subscriber marketing 'test drive', throw and audit functionality.
Responsible for initial evaluation of a write once deploy many development environment that allowed for leverage of existing 3rd generation languages talent base while beginning transition towards object oriented design and environment.
Led team responsible for making the necessary changes, to extremely large codebase, to accurately process Y2K date and time calculations. Project involved a very large number of source lines in legacy billing, rating and fulfillment for a national telecommunications service bureau.
Demonstrated ability to provide effective technical sales assistance, product training and support.
Due to the technical nature of many of the products developed, the quality and clarity of the marketing and training material was an important requirement.
It was also important to recognize the target audience's job, speciality and experience so as to most effectively convey the desired concept or information.
Professional Development
Experience (Development Stack and Training)
Industry/technical training includes: Bellcore NF, Nortel DMS-100 Servord, DMS-10, Seimens EWSD, Digital Equiment VAX/VMS/DTR, Compaq, Commsoft, IBM, NFJS, MS Dynamics CRM 4, Ruleworks/OPS5
Also proficient with Asterisk dialplan development, SQL Server Report Services 2005/2008 and Sharepoint.
Experience
Analyst, Commercial Applications, Present - 2007
Horry Telephone Cooperative, Inc.
Conway, SC
Manager, Research & Development, 2007 - 1999
Subject Matter Expert, Plant/Engineering/Network, 1999 - 1997
Communications Data Group, Inc.
Champaign, IL
Analyst, Service Order & Plant/Engineering/Network Services, 1997 - 1993
Programmer/Analyst, Service Order & Plant/Engineering/Network Services, 1993 - 1989
Hargray Telephone Company
Hilton Head Island, SC
Education
Armstrong Atlantic State University, 1986 - 1982
Bachelor of Science, Computer Science
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