KRSchulz resume

KENNETH RICHARD SCHULZ *** Kimble Drive, Euless, TX 76039

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*******@*********.*** • Home 817-***-**** • Cellular 214-***-****

System Engineer/Network Administrator

Summary

Information Technology professional with over eight years experience providing network administration and system engineering, as well as setting up hardware to support payroll processing for a company in the PEO industry as well as the auto finance industry. Responsibilities included the design and configuration, installation and administration of a network infrastructure and telephony communications system that supported a staff of 150 personnel. I am a skilled project manager with a proven ability to lead and motivate an IT staff to maximize productivity. Network administration experience includes Cisco routing and switching, Cisco VoIP, and Microsoft Active Directory 2003 including MS Exchange 2003. I have completed numerous Cisco Certified training courses including CCNA, CVoice, and Call Manager Administration.

Technical Expertise

Operating Systems: Windows 9x & ME, Windows NT Workstation & Server 4.0, Windows 2000 Professional & Server, Windows XP Professional, Windows Server 2003/R2, Windows Server 2008, and Windows Vista.

Hardware: Cisco 2800 series routers, Juniper SSG-350 series routers, Extreme Network Summit series switches, Cisco 3560 POE Layer 3 & 3500/2900 Catalyst Layer 2 series switches, Cisco Aironet 1250 series WAP’s, Aruba Networks MC-200 wireless controllers, LeftHand Networks 2060 iSCSI SAN, Netgear/Dell/and Intel switches/hubs, Laptops & Workstations & Servers (HP, Dell, and Compaq), HP Storageworks Robotic library, HP DLT Tape drives, Raid, SCCI, NIC’s, Memory, Canon Imagerunner series printers/scanners, Kyocera FS series printers, HP printers, Fujitsu scanners and other various peripherals.

Server/Desktop Software: Microsoft Exchange 5.5 & 2003, Microsoft Office Suite 2000/XP/2003/2007, Citrix Metaframe Client & Presentation Server 4.0, Windows Server Update Services (WSUS), Spiceworks, Windows Terminal Server, MS IIS ver. 6, Pervasive SQL ver. 7, Microsoft Great Plains 7.0, Darwin 7.0 SQL, Cisco IOS, Cisco Call Manager v. 4.1(3), Symantec Backup Exec v. 10 &11, Trend Micro SMB client/server/messaging suite, Rightfax Enterprise Fax Server, Laserfiche Document Management Suite, Adobe Acrobat 7.0, Symantec Ghost Ver. 10, Pcanywhere, Solarwinds Engineers Edition Ver. 8.2, PingPlotter, Exchange Sentry Mail Filter, and Norton A/V Corporate Edition 7.0.

Networks/Protocols: LAN/WAN, TCP/IP, IPX/SPX, SSH, Telnet, DNS, WINS, DHCP, SMTP, FTP, POP3, VPN, NAT, RIP, MGCP, TFTP, and Ethernet.

Professional Experience

Exeter Finance Corporation, Irving, TX 2008 to 2008

Network Administrator/Helpdesk Supervisor

Responsibilities included the management and maintenance of network backbone equipment at the corporate office and six branch office locations. This included Juniper series routers/firewalls, and Extreme Network Summit series switches. Monitored DS3/T1/MPLS circuits for QOS/packet loss and was responsible for incident resolution with service provider. Responsibilities also included Windows Exchange/Active Directory administration. Duties included daily maintenance of user accounts, security groups, exchange mailboxes, and folder permissions within the Exeterfinance domain. Responsibilities also included daily maintenance/updates/patches to all servers and workstation/laptops within the corporate office as well as branch locations. Responsibilities also included the management and administration of Trend Micro SMB Client/Server Antiviral/Spyware server suite for all servers, workstations, and laptops within the Exeterfinance domain. Implemented a new imaging process using Symantec Ghost (PE builder), to be used in the installation of all laptops, workstations, and servers. This streamlined our production of new builds and also improved our disaster recovery process. Monitored helpdesk ticketing system and responded to escalated helpdesk requests. Supervised helpdesk to ensure all tickets were being handled to the client’s satisfaction, and within a timely fashion.

Accomplishments

• SBS Migration (June 2008) - Organized, planned, and lead the migration from a Small Business Server domain to Microsoft 2003 server enterprise domain. This was a necessity for Exeter because of Microsoft's decision to limit user licenses at 75, Exeter was rapidly outgrowing that limitation. We decided on using the “Swing Migration” method. This included the building of a separate global catalog/domain controller and transferring the FSMO roles, DNS, and DHCP to that server. This also included the build of an additional Exchange 2003 server and transferring all mailboxes, public folders, and exchange roles to this server. Then finally decommissioning the SBS 2003 server and uninstalling the various components associated with it (Exchange, SQL, and Global Catalog).

• WSUS Server Build (July 2008) - Organized, planned, implemented an automated solution for the “pushing” of all updates for Microsoft products. This included all versions of Windows operating systems, and all MS office products. This was a necessity for Exeter for security purposes and because of bandwidth limitations at the corporate office. This server build included installation of WSUS, SQL server express 2008, and the configuration of a GPO to control the update process. After completion, all updates were downloaded to the WSUS server during the evening and pushed to the clients the following morning.

• Helpdesk Implementation (July 2008) - Organized and implemented a plan to provide Exeter with a corporate helpdesk ticketing system. This was essential for Exeter to ensure daily operations and best serve our internal clients. After research, it was determined that an “open source” product called Spiceworks had the best solution for Exeter. Not only did it provide the functionality of a helpdesk ticketing system, it performed many monitoring/reporting tasks on our network via WMI and SNMP.

• Nightly Backup Implementation (September 2008) - Designed and implemented a plan to provide Exeter with a nightly backup solution for our corporate servers. This was essential for Exeter to ensure daily operations and guard against data loss. The servers included were the corporate file server, exchange server, and two SQL database servers. Installed and configured a HP Storageworks 1800 series robotic library to create nightly backups using Symantec Backup Exec. Version 12.

USpersonnel, Inc., Irving, TX 2000 to 2008

Systems Engineer/Network Administrator

Cisco Routing and Switching Engineer: Responsible for the configuration, management and maintenance of all routers and switches (Cisco 2821routers and 3560POE switches) within the USpersonnel network (Irving, India, and Atlanta, GA). Also responsible for monitoring and maintaining the T1 and MPLS circuits between the various offices.

Cisco VOIP Phone System Engineer: Responsible for creation and administration of user accounts within the Telephony domain. Daily management of the Cisco VoIP phone system (Call Manager and Unity Voicemail servers) including configuration changes, new implementations, and numerous upgrades and patches.

Exchange server/Active Directory Administrator: Responsible for creation and daily maintenance of user accounts, security groups, exchange mailboxes, and folder permissions within the USP domain. Responsible for the management and administration of all servers within the USP domain. (Exchange, DHCP, DNS, WINS).

Security Administrator: Responsible for the administration of domain AD security policies and procedures. Responsible for the management and administration of Trend Micro SMB Client/Server/Messaging Antiviral/Spyware solution for all servers, workstations, and laptops within the USP domain. Included is the responsibility of monitoring, and controlling outbreaks and subsequent cleanups. Also responsible for administration and management of user accounts for the Winpak Access Control Security Suite server which controls and monitors the office suite access.

Laserfiche Administrator: Responsible for the creation and management of user accounts and security groups within the Laserfiche Document management system. Also responsible for the maintenance (upgrades and patches) of the Laserfiche server as well as the multiple scanner stations within USpersonnel.

Backup Technician: Responsible for performing nightly backups of the Exchange, Laserfiche and First Report servers. This also includes restoration of deleted and corrupt folders and files as well as the exchange server mailboxes.

Hardware Technician: Responsible for hardware maintenance for all workstations and laptops within the USP domain. This also includes the procurement and configuration of new equipment (servers, workstations, and laptops). Also was responsible for printer management (Canon and HP equipment), and toner replacement.

Accomplishments

• Active Directory Migration (January 2005) - Organized, planned, and lead the migration from a NT 4.0 server domain to Microsoft 2003 server active directory domain. This was a necessity for USpersonnel because of Microsoft's decision to no longer support NT4 domains as of January 1, 2005. Also a necessity for the imminent global expansion to India.

• Exchange Server Migration (August 2005) - Organized, planned, and performed the migration from a MS exchange 5.5 environment to MS exchange 2003. This was a necessity for USpersonnel because of Microsoft's decision to no longer have mainstream support of Exchange 5.5 as of December 31, 2003. Also a necessity due to the fact of hardware issues with our existing 5.5 server and for the imminent expansion to India.

• Trend Micro Implementation (May 2005) - Organized and implemented a plan to provide USpersonnel with a uniform corporate solution for Anti-viral protection. This was essential for USpersonnel to ensure daily operations and to protect from viral and malware outbreaks. Our previous corporate virus solution (Norton Corporate ver. 7.0) was not sufficient in protecting us from spyware/malware outbreaks. After research, it was determined that Trend Micro had the best solution for USpersonnel.

• Cisco VoIP Implementation (February 2005) - Assisted with our local Cisco vendor (INX, Inc.) in the implementation of our Cisco Voice over Internet Protocol phone system. This included the installation of Cisco Call Manager and Unity voicemail servers. This was an essential upgrade to our previous “PBX” system, this would ensure communications with our Global Service center in India.

• Corporate office move (May 2006) – Assisted the Director of IT with the planning and organization of our corporate office move to Irving, TX. This included the complete removal of our network backbone/VOIP phone system/network servers and re-installation at the new location. During this timeframe, we also implemented new T1 circuits to a Tier 1 provider (Global Crossing) which included testing of new circuits before implementation and qualification of their readiness for production.

• Promoted to Manager of IT (May 2007) - Supervising a team of 7, while the Director of IT was out on medical leave. Was responsible for all daily IT operations, and lead our IT dept in India to ensure maximum productivity and motivation for the duration of the Director’s illness. We met and exceeded all expectations during this timeframe.

Quest Medical, Inc, Allen, TX 1996 to 2000

Field System Engineer

Responsible for on-site repair, and direct telephone support to a national organization of hospitals. Duties included installation and repair of the Myocardial Protection Cardioplegia Delivery System (MPS). Provided technical support to hospitals, as well as our national sales staff. Reviewed and edited sales, marketing and technical documents for accuracy.

• Promoted to Supervisor after fourteen months of service. Lead a team of ten engineers, providing scheduling of service calls, training updates, and technical support.

• Selected to organize and coordinate semi-annual preventive maintenance trips to each of our customer sites. Created a database in which each hospital would receive a semi-annual visit from one of our engineers. Created a spreadsheet which identified each task to be completed during a preventative maintenance visit.

• This position required 80% travel throughout the United States and Canada.

Education

Grand Rapids Junior College, Grand Rapids, MI 1986

Associate of Applied Science, Electronics Technology

Cisco Certified Training

INTRO, Global Knowledge, Houston, TX, October, 2005. Intro to Cisco Networking Technologies.

ICND, Global Knowledge, Dallas, TX, December, 2005. Interconnecting Cisco Network Devices.

CVOICE, Global Knowledge, Columbus, OH, February, 2006. Cisco VoIP.

CMBA, Global Knowledge, Dallas, TX, April, 2006. Call Manager Administration.

References

References available upon request.

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