Technical Project Management and Training

REAL ESTATE OPERATIONS LEADER

Highly analytical, self-motivated, and results-driven finance professional, offering comprehensive experience in problem resolution, economic, and business functions, all in time-critical, fast-paced, and high-volume settings. Accurate and ethical in all work-related assignments, combined with efficiency in synthesizing ideas and producing results in highly-stressed situations. Possess proven expertise in analyzing products and procedures. Articulate communicator with demonstrated ability in establishing and maintaining positive relationships with clients and team members based on professionalism and integrity.

AREAS OF EXPERTISE

Leadership and Supervision Business Development Tactical Planning & Implementation

New Technology Integration Strategy and Analysis Production & Efficiency Improvement

PROFESSIONAL EXPERIENCE

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Wachovia (formerly World Savings) - San Leandro, CA - 1999-2008

SENIOR VICE PRESIDENT

SENIOR ENTERPRISE PROJECT MANAGER / NATIONAL SALES SUPPORT MANAGER 2007-2008

- Effectively functioned as key member on various merger integration technology related projects; provided primary leadership to a product help desk in support of more than 8000 calls monthly.

NATIONAL DIRECTOR OF ELOC OPERATIONS 2006-2007

- Supervised overall functional areas of origination related to portfolio home equity programs offered by the association. Utilized strong leadership skills in directing eight departments consisting of over 160 associates.

MARKETABLE PRODUCT HELP DESK LEADER 2006-2008

- Successfully developed call center for internal account executives and external brokers. Proactively involved in training development and implementation of the origination of secondary market products.

- Provided efficient performance as key member of the marketable fulfillment leadership team.

EXCEPTION UNDERWRITING LEADER 2004-2007

- Worked collaboratively with outside mortgage insurance providers; played a pivotal role in the development and execution of higher LTV/CLTV lending programs and technology.

- Led the development of centralized underwriting center and sales support for these programs.

ELOC OPERATIONS MANAGER 2003-2004

- Oversaw several groups within centralized ELOC support site; spearheaded the most efficient processing team duly recognized by the company.

- Led development of ELOC fee and audit team into a proficient team with more than $2 million collected from invalid title fees charged to customers by title companies.

DISTRICT LOAN MANAGER 2002-2003

- Established a competent and experimental team of wholesale account executives executing Internet, telephone, and field visits to develop national accounts; three of five representatives were recognized with prestigious President’s Club designation for exceptional performance.

INTERNET BUSINESS DEVELOPMENT MANAGER 2001-2002

- Cultivated productive business partnerships with outside service providers for the expansion of the wholesale and retail mortgage lending; successfully established relationships with OpenClose.com, IMX.com, LendingTree.com, and Mortgage.com.

- Led contract negotiation between legal teams for confidentiality and formal business agreements.

- Developed and implemented World Savings’ lending programs into third party systems.

CORPORATE WEBSITE PROJECT TEAM 2000-2001

- Proactively involved in the design and implementation of mortgage loan pages for www.worldsavings.com.

- Coordinated page layout and integration with other stakeholder pages, contact management system design and implementation, user acceptance testing design and implementation.

OTHER POSITIONS HELD 1999-2001

- Internet District Loan Manager, Internet Lending Account Executive, and Retail Field Account Executive.

EARLIER EXPERIENCE

Onyx Acceptance - Iselin, NJ

ACCOUNT EXECUTIVE-AUTO LENDING 1998-1999

WFS Financial - Honolulu, HI / Somerset, NJ / Philadelphia, PA

DEALER CENTER MANAGER-AUTO LENDING 1996-1998

Union Federal Savings Bank / Union Acceptance - Indianapolis, IN / San Francisco, CA

REGIONAL CREDIT MANAGER-AUTO LENDING 1993-1996

EDUCATION

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BACHELOR OF ARTS IN BIOLOGY - Purdue University School of Science

PRESENTATION AND TRAINING

- Nominated to present or facilitate corporate training series including Leadership Challenge, Management Essentials, World View, Basic Sales, ELOC University, and Underwriting School.

- Presenter and trainer in many areas of origination and underwriting from staff level to executive reviews nationwide.

PROFESSIONAL AFFILIATION

Oakland Chamber of Commerce

COMMUNITY INVOLVEMENT

ServeFirst

Attitudinal Healing Connection of Oakland

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