Customer Service /Sales/ Business Development- Human Resource

Ramya Chandrasekaran

**, ********** ***, *******, **, L3T 1K7

647-***-**** *************.**@*****.***

Seeking an opportunity related to Human Resource Management where I can contribute my passion for HR management, training and development, business continuity and support

Profile

• Well developed interpersonal, analytical and communication skills

• Excellent ability to work in a team environment with competent leadership skills

• Accountable and eager to learn, hard working, works well under pressure, confident to work independently and seeks new challenges

• Culturally aware and sensitive with travel experience including Singapore, Malaysia, Hongkong, UAE, India and Canada

• Proficient with Computer Literature-Microsoft Office (Word, Excel, PowerPoint, etc.) and other basic computer skills, customer service, WHIMS safety procedures, presentations and seminars, managing people, organizing tasks, takes initiative and works well with little or no supervision

• Assess how leading companies comply with relevant national and international laws, legislation, policies and regulations, to make ethical recommendations

• Analyze and evaluate issues affecting international recruitment and selection, develop strategies to negotiate effectively in international business environments

• Assess commercial risks, compare country risks using a variety of resources, consider cultural issues of buyers and sellers which may impact payment methods, credit control procedures, sources of finance etc.

Education

Georgian College, Barrie, Ontario

Post Graduate Certificate - International Business Management 2010-Present

• Courses include: Legal International Trade, International Human Resource Management, Global Marketplace and Supply Chain, Advanced Global Strategy, International Trade Finance, E-Commerce, International Marketing etc.

Work Smart Certified from Ontario Ministry of Labour and WSIB

All India Institute of Business Management, Hyderabad, India

BBA-Bachelors in Business Administration 2007-2010

Satyabama Institute of Science & Technology, Chennai, India

B.Tech –Bachelor of Technology in Chemical Engineering 2000-2003

Work Experience

Randstad Technologies, Toronto, Ontario

Human Resource-IT Recruiter (Intern) Jan2012-Present

• Manage the external recruitment process for a designated region and/or assigned client groups, mainly for professional and high volume areas, in order to secure qualified personnel for the required client/organization.

• Bring rigor and critical oversight to the recruitment function, supporting hiring managers and HR business partners in candidate attraction and assessment.

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• Identify and implement strategic recruiting channels and methods to improve Sales volume. Develop cost effective, efficient and innovative solutions to meet staffing needs.

• Maximize the efficiency and timeliness of recruitment processes while demonstrating the highest level of quality and integrity to potential hires.

• Develop a thorough understanding of the market sector and ensure Trader's competitiveness in recruiting.

• Partnering with hiring managers on recruitment best practices including sourcing, pipelining candidates for key roles, interview techniques, proper documentation, and other assessment tools as required.

• Manage interactions with external vendor partnering with Trader in recruitment efforts.

• Implement and maintain the applicant tracking system, including the development and maintenance of recruitment statistics, analysis, and other reporting as required with a proven ability perform data analysis, identify trends and make appropriate recommendation to correct/improve performance.

• Working as part of a Human Resources team, participate in a wide variety of projects, programs and initiatives as assigned by the Manager - Talent Acquisition.

Member of SWAT (Student Welcoming and Activities Team) in SAC

(Student Association Centre) 2010-2011

Georgian College, Barrie, Ontario

• Providing assistance for new students

• Helping in different campaigns and awareness programs

• Providing Tours before graduation events

• Helping new students get accustomed to college life through Stay Connected event

Infotronics Pty Ltd., Chennai, India 2006-2007

Soft Skills Trainer

• Consulting with clients to determine training needs & developing suitable training programs tailor made for the corporate.

• Preparing proposals for training delivery & negotiating with clients or stakeholders

• Design & development of Sales training content, Instructional Design, materials & resources

• Delivering training with excellent presentation skills to small & large groups

• Professional/Sales approach & presentation. Providing learning & development support to clients or stakeholders

• Ability to multi-task, make decisions, achieve targets & meet deadlines

• Genuine & friendly - able to use first-rate interpersonal skills to persuade & influence others

• Provided soft skills training for new employees on Voice & Accent

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• Analyzed the skills and ability of the employees

• Provided assistance and support on the call floor

• Achieved set targets for the company

• Problem-solved which led to increase in profits for the company

• Adapted the flow process of different products of the company

• Multi-tasked with all departments of the branch office

24/7 Customer Pty Ltd., Chennai, India 2005-2006

Quality Analyst

As a QA for one of the Top Notch financial institution in US, my roles and responsibilities involved were,

• To audit the number of calls given by the client on a daily basis

• Record feedback and to let the Customer service rep know about his/hers areas of improvements.

• Bring in necessary changes to the process and constant updating of call center core process to increase the Sales volume

• To check whether the CSR has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about

• Attend call calibrations to improve Sales record for the client and the company

• To check if the CSR has used the right telephone etiquettes, And followed appropriate hold procedures and has a given a proper resolution for the customer’s request

• Attended the quality training

• Responsible for call quality of agents

• Provided opinion and assistance to agents on improving their call quality

• Knowledgeable in underwriting cases of personal and secured loans

Wipro Technologies Pty Ltd., Chennai, India 2003-2005

Technical Support Acquisition Agent

• Ensured compliance and call quality in every call

• Provided information and assistance to all customers

• Attended the product training

• Responsible for compliance and call quality in every call

• Provided information and assistance to all customers

• Ensured that all incoming calls are completed on time

• Mainly answering inbound and outbound calls. Especially software, hardware, connectivity and troubleshooting.

References will be provided on request

Contact this candidate