Administrative Assistant Manager

DIANE KOLAR

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202C Tanglebriar Lane • San Antonio, TX 78209 • Cell: 210-***-****• wvxziz@r.postjobfree.com

EDUCATION

University of Texas at San Antonio, San Antonio, Texas

B.A. in English, May 2003

Institute of Children’s Literature, Graduate, 1985

Durham’s Business College, San Antonio, Texas, 1975

WORK EXPERIENCE

Bookkeeper/Medical Credentialing, Texas Arthritis Research Center – San Antonio – 2008-2010

Responsible for tracking/requesting pharmaceutical payments to research center for all research studies. Kept physicians’ medical credentialing up-to-date and created physicians’ monthly expense reports.

• Created Excel spreadsheets for each study

• Created Excel spreadsheets to track insurance contracts

• Created Excel spreadsheets to track medical credentials for each doctor

• Created Excel spreadsheet for physicians’ monthly expense report

• Required extensive verbal and written communication skills, as well as excellent organizational skills

Branch Manager, InterconBank - San Antonio – 2006-2007

Responsible for daily operations and marketing for a full-service branch facility; provided guidance and training for tellers and new accounts representative; actively involved in various community committees. Responsible for employee relations, labor issues and customer satisfaction.

• Planned lessons for and taught new account employee documentation and representation

• Facilitated security and crisis procedures

• Edited, wrote, and designed correspondence, reports, memos

• Met with advertising executives and marketing representatives to promote bank

• Elected Treasurer of the Alamo Heights Chamber of Commerce; accepted in Alamo Heights Rotary

Committees: Alamo Heights Night Committee, Alamo Heights Annual Holiday Parade Committee, and Taste of the Heights Committee

Customer Service Representative, McMullen Bank, San Antonio, Texas – 2003-2006

Responsible for new accounts as new account representative and processing of loans; prepared monthly reports for Small Business Administration and Board members.

• Required excellent written and verbal communication skills in dealing with the public

• Prepared new loans, renewals, modifications and extensions, reviewed and edited documentation and built loan filing system

• Devised tracking system for credit reporting to Federal Reserve Auditors

• Wrote Notice of Action letters, business letters, memos, Board reports

• Recorded minutes for the weekly Credit Administration Meeting and monthly Operations Committee Minutes

• Responsible for training my replacement in banking duties, computer skills and written correspondence

Relationship Associate/Administrative Assistant/Fed Funds City Coordinator, Private Bank-Bank of America, San Antonio – 1997-2000

Responsible for supporting two relationship managers and coordinating the buying and selling of customer Fed Funds, along with providing secondary support for other administrative assistants and relationship managers.

• Required marketing support for relationship managers

• Developed mailing lists and implemented an efficient system whereby mailings could be handled quickly

• Opened and closed checking and savings accounts, resolved customer account problems, answered questions of customers and directed calls, as appropriate

• Required Trust and Investment education

• Earned Series 6 and 63 Securities Licenses

• Handled multiple projects and high volumes of work, while meeting short deadlines with accuracy

• Required good planning and organizational skills

Administrative Assistant to City Manager, Private Bank-NationsBank, San Antonio – 1993-1997

Provided primary support to Private Bank City Manager and three relationship managers.

• Coordinated department head’s schedule and worked with customer’s commercial accounts

• Restyled a customer’s bank statement on a monthly basis and met deadlines with thoroughness and accuracy

• Served as first point of contact for customers calling by telephone

• Required extensive proofreading and written/verbal correspondence skills, as well as computer skills

• Resolved problems and answered clients’ questions

• Took inventory and ordered supplies for the department

• Responsible for ongoing monthly and quarterly reports

• Assisted city manager in his responsibilities as United Way Chairman

Office Manager/Administrative Assistant to Department Head, Correspondent Department-NBC Bank, (became NCNB), San Antonio – 1983-1993

Oversaw three administrative assistants and daily routine of the office, and supported department head.

• Required extensive proofreading and written correspondence skills, as well as the management/training of three secretaries

• Handled loan participations with corresponding banks

• Cleared insufficient funds daily, which required excellent verbal communication skills

• Administered to a special customer’s line of credit, which involved developing computer documentation to track credit line

• Coordinated yearly San Antonio Rodeo ticket allotment for large volume of correspondent banks and customers

• Managed daily routine of the office

Assistant to Secretary of Regional Vice President of Southwestern Bell, San Antonio – 1975-1980

Assisted secretary to regional head with correspondence, proofreading, and overall duties associated with the regional head’s position.

• Handled all customer complaint calls for the regional head

• Required good planning and organizational skills, as well as excellent written and verbal communication skills

COMPUTER SKILLS

Excel, Word, Word Perfect, MicroSoft Outlook, various in-bank programs

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