Customer Service Administrative Assistant

Lacretia Mitchell-Waller

**** **** ****** **** #*** • COLLEGE PARK, GA 30349

(CELL) 678-***-**** (E-MAIL) • ***************@*****.***

OBJECTIVE:

Professional seeking position as administrative assistant requiring excellent interpersonal skills, administrative support experience and providing quality customer satisfaction.

PROFESSIONAL SKILLS:

• Over ten years experience providing secretarial/administrative support, office management, and excellent customer service.

• Proficient in computers, Microsoft Office, Internet, Microsoft Outlook e-mail system.

• Proven ability to interact well with company’s clients/customers, vendors, co-workers, and all levels of management in a professional and friendly manner.

• Maintain client satisfaction by timely resolving, or minimizing customer complains.

• Receptionist experience and excellent telephone etiquette; successfully handle and direct high volume telephone inquiries.

• Strong organizational skills; efficiently schedules conferences, maintain calendars, and arrange travel itinerary; scheduling closings and maintain client files.

• Excellent knowledge of general office practices, coding and maintaining client files for quick retrieval, and ability to use office equipment (i.e. multi-line telephone systems, printer, fax, copier, and scanner).

• Type 45 wpm.

• Assist all levels of management

DEPARTMENT OF FAMILY AND CHILDREN SERVICES Oct. 2011 Externship

• Filing cases for case managers

• Up loading cases to case manager’s computers

• Breaking down closed cases

• Prepare material for orientation

• Sending update information to client for renewal

WORK EXPERIENCE:

AT&T, Kennesaw, GA March 2005-Sept. 2010

Office Assistant

• Answered incoming phone calls and directing to appropriate personnel.

• Kept track of employee’s vacation schedules.

• Reporting pay roll and recording employee hours using Total View Pay roll system.

• Reported and monitored FMLA.

• Maintained Employee’s files.

• Maintained inventory control and ordered office supplies.

• Produced Daily Reports using word and Excel.

• Sorted and distributed rep. mail ,

AT&T, Atlanta, GA May 2000-March 2005

Dispatch Assistant

• Dispatch technician to install or maintain telephone service

• Answer incoming calls

• Monitor systems incase a technician needs to be called for a dispatch

• Load technician work load for the next day.

BROCKWAY STANDARD Atlanta, GA Jan. 1998-April 2000

Secretary

• Answered incoming multi-line phone and directed to appropriate personnel.

• Scheduled meetings and ordered food for the meetings.

• Sorted and Distributed mail in the appropriated mail slots.

• Maintained Employee’s files.

• Greeted Clients and vendors

• Produced Weekly Reports using Excel.

EDUCATION

United Education Institute, Business Office Administration Graduation- 2011

AWARDS

AT&T Employee of the Month

AT&T Make it Happen Awards

United Education Institute Perfect Attendance Award

United Education Institute President’s List

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