Customer Service Assistant

Luisa Lucero

Email: *****.******.**@*****.***

• Excellent teamwork skills

• Leadership skills

• Outstanding organizational skills

• Ability to take initiative

• Great communication skills

• Exceptional work ethic

Atlas Oilfield Construction

Equipment Coordinator 2011-Present

• I am responsible 24 hours a day for ensuring that equipment is taken to the proper sites. I must do my job correctly in order to ensure there are no delays in production.

Changos Cantina/ Hungry Monkey Restaurant, Mansfield, Pennsylvania

Manager and Bartender 2007-2011

• Ensured that everything ran smoothly and took care of the needs of my employees.

University of Guelph, Guelph, Ontario

Research Assistant 2010

• Researched information for the Political Science department for their new website.

• Effectively organized relevant information to ensure it was easily

understood and utilized by my boss, Debbie Bowie, and the Website design team.

• Time management was crucial; it was important to meet specific deadlines in a timely fashion.

Teaching Assistant 2009-2010

• Graded papers and examinations; meet with students to answer questions about assignments.

• Effectively used communication skills in order to better relate with my students and fellow teaching assistants to ensure work was done both well and efficiently

• Used time management skills to balance my teaching assistantship duties with my other classes and responsibilities.

Canadian Parliament, Office of Dr. Hedy Fry, Vancouver Centre

Canadian Parliamentary Intern 2008

• Researched and drafted legislation against cyber-bullying

• Learned to effectively address and complete office requirements, task, and assignments by deadlines.

• Expanded my communication skills and learned to work to the specifications of others, such as lobbyists.

• Worked as part of a team in order to complete legislation quickly and properly.

Grand Teton National Park, Moran, Wyoming

Clerk and Waitress 2006, 2007

• Worked as a front desk clerk and waitress at a lodge in the National Park

• Used excellent communication skills while working with guests

• Greatly improved my customer service skills.

Mansfield, University, Mansfield, Pennsylvania

Resident Assistant 2005-2007

• Acted as a mentor and friend for a floor of 40 female residents

• Greatly improved my communication and mediation skills

• Illustrated leadership and organizational skills

Mansfield University Admissions Office 2005, 2007

• Worked closely with university employees as well as visiting families

M.A. Political Science

University of Guelph, Guelph, Ontario 2009-2011

• Awards & Achievements: International Graduate Scholarship

• Teaching Assistant: Canadian Government and World Politics

• Research Assistantship: Research information for the Department website

• Thesis: The Relationship between Softwood Lumber and Poverty (123 pages)

• Abstract accepted to Conference on Poverty in Kingston, Ontario: Hotel Grant

• Abstract accepted to MANECCS Conference in Rhode Island: Recipient of Young Scholars Grant

B.A. Philosophy and Political Science

Mansfield University, Mansfield, Pennsylvania 2004-2009

• Awards and Achievements:

Exceptional Senior in the study of Philosophy

Outstanding Student in the subject of Philosophy

Killam Fellowship

• Clubs and Organizations:

Alumni Student Ambassadors, President

Kayaking Club: President

Philosophy Club: Vice President

Political Science Club

Phi Gamma Mu

Killam Semester in Canada

Thompson Rivers University, Kamloops, BC 2009

• Canadian Studies, Economics, and Sociology

Study Abroad Semester in Northern Ireland

Ulster University, Londonderry, Northern Ireland 2008

• Peace and Conflict Studies, and Spanish

• Fulbright 20th Anniversary Committee 2010

• Alumni Relations Executive Assistant Search Committee, Mansfield University 2008

• Monthly Soup Kitchen, Mansfield, Pennsylvania 2009

• Handed out supplies on Extreme Makeover: Home Edition, Philadelphia 2006

• Relay for Life, Mansfield University 2006

• Mid-Atlantic North Eastern Council of Canadian Studies (MANECCS) 2010

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