Customer Service Assistant
Resume:
Luisa Lucero
Email: wvld0j@r.postjobfree.com
• Excellent teamwork skills
• Leadership skills
• Outstanding organizational skills
• Ability to take initiative
• Great communication skills
• Exceptional work ethic
Atlas Oilfield Construction
Equipment Coordinator 2011-Present
• I am responsible 24 hours a day for ensuring that equipment is taken to the proper sites. I must do my job correctly in order to ensure there are no delays in production.
Changos Cantina/ Hungry Monkey Restaurant, Mansfield, Pennsylvania
Manager and Bartender 2007-2011
• Ensured that everything ran smoothly and took care of the needs of my employees.
University of Guelph, Guelph, Ontario
Research Assistant 2010
• Researched information for the Political Science department for their new website.
• Effectively organized relevant information to ensure it was easily
understood and utilized by my boss, Debbie Bowie, and the Website design team.
• Time management was crucial; it was important to meet specific deadlines in a timely fashion.
Teaching Assistant 2009-2010
• Graded papers and examinations; meet with students to answer questions about assignments.
• Effectively used communication skills in order to better relate with my students and fellow teaching assistants to ensure work was done both well and efficiently
• Used time management skills to balance my teaching assistantship duties with my other classes and responsibilities.
Canadian Parliament, Office of Dr. Hedy Fry, Vancouver Centre
Canadian Parliamentary Intern 2008
• Researched and drafted legislation against cyber-bullying
• Learned to effectively address and complete office requirements, task, and assignments by deadlines.
• Expanded my communication skills and learned to work to the specifications of others, such as lobbyists.
• Worked as part of a team in order to complete legislation quickly and properly.
Grand Teton National Park, Moran, Wyoming
Clerk and Waitress 2006, 2007
• Worked as a front desk clerk and waitress at a lodge in the National Park
• Used excellent communication skills while working with guests
• Greatly improved my customer service skills.
Mansfield, University, Mansfield, Pennsylvania
Resident Assistant 2005-2007
• Acted as a mentor and friend for a floor of 40 female residents
• Greatly improved my communication and mediation skills
• Illustrated leadership and organizational skills
Mansfield University Admissions Office 2005, 2007
• Worked closely with university employees as well as visiting families
M.A. Political Science
University of Guelph, Guelph, Ontario 2009-2011
• Awards & Achievements: International Graduate Scholarship
• Teaching Assistant: Canadian Government and World Politics
• Research Assistantship: Research information for the Department website
• Thesis: The Relationship between Softwood Lumber and Poverty (123 pages)
• Abstract accepted to Conference on Poverty in Kingston, Ontario: Hotel Grant
• Abstract accepted to MANECCS Conference in Rhode Island: Recipient of Young Scholars Grant
B.A. Philosophy and Political Science
Mansfield University, Mansfield, Pennsylvania 2004-2009
• Awards and Achievements:
Exceptional Senior in the study of Philosophy
Outstanding Student in the subject of Philosophy
Killam Fellowship
• Clubs and Organizations:
Alumni Student Ambassadors, President
Kayaking Club: President
Philosophy Club: Vice President
Political Science Club
Phi Gamma Mu
Killam Semester in Canada
Thompson Rivers University, Kamloops, BC 2009
• Canadian Studies, Economics, and Sociology
Study Abroad Semester in Northern Ireland
Ulster University, Londonderry, Northern Ireland 2008
• Peace and Conflict Studies, and Spanish
• Fulbright 20th Anniversary Committee 2010
• Alumni Relations Executive Assistant Search Committee, Mansfield University 2008
• Monthly Soup Kitchen, Mansfield, Pennsylvania 2009
• Handed out supplies on Extreme Makeover: Home Edition, Philadelphia 2006
• Relay for Life, Mansfield University 2006
• Mid-Atlantic North Eastern Council of Canadian Studies (MANECCS) 2010
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