Customer Service High School
Resume:
Donna Losch
Lutz, *****, Florida, US
Home Phone: 813-***-****
E-mail: *******@********.***
OBJECTIVE
Customer service representative / Clerical
WORK EXPERIENCE
Member Service Representative
October 2006 - November 2011
USAA | Tampa, FL
Insurance
Licensed 440 insurance rep
assisting members with all aspects of insurance by phone at a call center.
Customer Service Rep/Agent
March 2003 - September 2006
Shifflet Ins Agency | Cedar Rapids, IA
Insurance
Licensed insurance agent - Personal Lines
Assisting customers with all insurance needs by phone and in person.
Multi-line Phone Systems, Faxing documents
EDUCATION
High School or equivalent, General Studies
September 1961 - June 1965
George Washington High School | Cedar Rapids, IA
CERTIFICATION
Licensed 440 - Florida
May 2006
State Of Florida
SKILLS
Telephone Skills
Expert
Computer Programs Microsoft Excel
Intermediate
LANGUAGES
English
Fluent
OBJECTIVE
Customer service representative / Clerical
WORK EXPERIENCE
Member Service Representative
October 2006 - November 2011
USAA | Tampa, FL
Insurance
Licensed 440 insurance rep
assisting members with all aspects of insurance by phone at a call center.
Customer Service Rep/Agent
March 2003 - September 2006
Shifflet Ins Agency | Cedar Rapids, IA
Insurance
Licensed insurance agent - Personal Lines
Assisting customers with all insurance needs by phone and in person.
Multi-line Phone Systems, Faxing documents
EDUCATION
High School or equivalent, General Studies
September 1961 - June 1965
George Washington High School | Cedar Rapids, IA
CERTIFICATION
Licensed 440 - Florida
May 2006
State Of Florida
SKILLS
Telephone Skills
Expert
Computer Programs Microsoft Excel
Intermediate
LANGUAGES
English
Fluent
REFERENCES
Carol Hilbert
Frieda Whipple
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