Customer Service Manager

Cory L. Hyman

*** *** *** ****

Mooresville. NC *8117 *********@*****.*** Cell: 704-***-****

Dedicated customer service manager with 10+ years of experience in “big box” retail, recreational entertainment, and broadcast media settings. Consistently achieve high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

Respected leader of customer-focused teams; known to instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution

Retail Account Management Customer Satisfaction Enhancement

Front-End Supervision

Sales & Margin Improvement Teambuilding & Training

Cost-Reduction Strategies

Order Fulfillment

Relevant Professional Experience

Southern Theatres Mooresville, NC & Anderson, SC 6/07 to Present

Hourly Manager, 6/07 to present

Provide an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient interaction at Guest Services. Ultimately geared to insure a effortless movie going experience, and ensure guest’s return trips.

Selected Contributions:

Secured “mystery shop” ratings in excess of 97% positive multiple times over 3 years.

Organized various community events, the likes of which benefit local charities and organizations

Received chain-wide recognition for participation in “Project Picture” events, placing 2nd out of 16 theatres nationwide.

Hollywood Video/Movie Gallery/Movies 7/99 to 7/05

Keyholder

Promoted to key holder after less than one year of service. Employed through multiple incarnations of chain. Overseer of 4 employees at a time. Responsibilities include filing, inventory, loss prevention, customer service, and cash handling.

Junkyard Junkies – Minneapolis, MN 7/02 to 5/07

Self employed eBay merchant in the automotive industry. Achieved eBay PowerSeller status, and maintained a stellar reputation in the seller community with 100% positive feedback in 1,500 transactions.

Selected Contributions:

Established business relationships with multiple certified automotive recyclers in the Northern Minnesota region.

Maintained business with singular partner, grossing in excess of $3,000 a month as a startup eMerchant.

Jennings Corporation & Traffic Patrol Broadcasting 7/99 to 7/01

• Overnight & weekend station board operator for WKIX 96.9 & 101.1 of Raleigh, NC.

• On air talent for Traffic Patrol Broadcasting under the tutledge of Ben Alexander.

Education and Training

Carolina School of Broadcasting 9/98 to 6/99

Completed course of study, as recognized by the accredited branch of North Carolina Vocational Schools. Would go on to intern as promotions director assistant and overnight board operator for WKIX 96.9 of Raleigh, NC. Additionally employed through Traffic Patrol Broadcasting of the Jennings Corporation, providing live on air traffic reports for various AM/FM radio broadcasts.

Millbrook High School 6/94 to 6/97

Graduated in 1997 with diploma. Two time Football letterman, 1 time Track and Field letterman. Crew member of WCAT 7 News for 4 years.

Extracurriculars & Internships

WKIX 96.9 Promotions Director Intern 7/99 to 7/00

• Interned with Betsy Douglas at 96.9 as on air and on location promotions assistant. Promotions in conjunction with Identa-kid, McDonalds, VFW, NC State Fair, and local businesses.

Velvet Hammer Management – Street Team 6/98 to 6/02

• Coordinated promotions for various major label artists by way of internet and physical distribution of promotional materials to radio stations and record stores. Bands included Limp Bizkit, System of a Down, Slipknot, Deftones, all of which went on to be RIAA Certified in Platinum record sales.

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