Customer Service Sales

Carol Niner

**** ****** ***** *****, ***.***, Salisbury, Maryland 21804 Home: 410-***-**** - Cell: 443-***-**** : **********@*****.***

Professional Profile

Office Administrator with seven years experience in new and existing construction industry. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients. Committed and motivated administrator with exceptional customer-relation and decision making skills. Strong work ethic, professional demeanor and great initiative. Excellent communication and computer skills; ability to work independently or as a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Qualifications

• Excel in [areas of expertise] • Account Management

• Team liaison • Advertising

• Strong verbal communication • Budgeting

• Conflict resolution • Business Development

• Quick learner • Client Relations

• Computer proficient • Cold Calling

• Extremely organized • Customer Service

• Microsoft Office • Marketing

• File/records maintenance • Multi-Task Management

• Financial records and processing • Lead Development

• Contract negotiation/review/drafting • Reporting

• Sales and Service

• Statement Billings

• Tax Preparation

• Weekly Payroll

Relevant Experience

Computer Proficiency

• Used Microsoft Excel to develop inventory tracking spreadsheets. Project Management

• Worked directly with clients and management to resolve conflicts. Documentation

• Wrote and edited documents to keep staff informed on policies and procedures.

Sales

• Increased sales by 10% over a two year period.

Supervision

• Supervised team of three staff members. Marketing

• Implemented marketing strategies which resulted in 15% growth of customer base.

Experience

Reverend

March 1993 to Current

The Lord's Work Ministry– Oakland, MD

• Adult Ministry

• Youth Ministry

• Education Implementation

• Choir

• Advertising

• Attendance Creation

• Records

Health/Accident Insurance Agent

January 2012 to May 2012

Aflac – Salisbury, Maryland

Achieved revenue by leveraging potential new employees. Implemented marketing strategies which resulted in 12% growth of customer base.Worked directly with clients and management to achieve increased sales. Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Licensed in the states of Maryland and Delaware

Co-owner, Office Administrator

July 2003 to February 2011

Niner Construction – Oakland, MD

• Liaised with vendors to order and maintain inventory of office supplies.Scheduled and confirmed appointments for entire management team.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.Performed accounts receivable duties including invoicing, cash application, researching charge backs, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.Successfully established effective systems for record retention by creating database for daily correspondence tracking.Developed new customer relations through telephone contact and sales activity.Increased customer loyalty through written correspondence. Prepared meeting minutes, edited subcontractor proposals, project punch lists. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Calculated Usual, Customary and Reasonable (UCR) fees.Provided efficient customer service to clients.Researched aging reports including reimbursements which were 90 days in arrears status.Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Processed accounts receivable and accounts payable.Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.Prepared and drafted all outgoing correspondence in a timely manner.Verified and logged in deadlines for responding to daily inquiries and outlined the appropriate process and procedures necessary to fulfill and complete inquiries.Collaborated with Human Resource department to ensure efficient office environment.Oversaw inventory and office supply purchases.

Education

Allegany College of Maryland 2007

Cumberland, Maryland, USA

Allied Health

Certificate for Phlebotomy/EKG Technician

Received scholarships

Continuing Education and Training

Graduated With Honors Suma Cum Laude

Top 10% of class, GPA [<4.0>]

Scholarly Associations

Successful completion of time management courses

Professional Training, Related Coursework

BLS/CPR Certificate

Affiliations

Allegany College Alumni

United Christian Ministerial Association Alumni

International Fellowship of Christians and Jews (IFCJ)

Red Cross

National Association of Insurance Foundation (NAIF)

The American Legion

Disabled Veterans of Foreign Wars

Veterans of Foreign Wars

Contact this candidate