Customer Service/Counselor

Karisha Y. Brown

**** ** ***** ****** *******, Florida 33027

Phone: 954-***-**** E-mail: **********@*****.***

Objective: To secure a challenging position that allows me to contribute my skills and performance to benefit the growth of the company

Summary of Qualifications:

 Internship experience in law enforcement for Pembroke Pines Police Dept.

 Tutored in schools working with children with reading difficulties

 Multi-task, able to meet deadlines with high stress environment

 Communication and interpersonal skills is an attribute

 Excellent work ethic, highly organized, and computer savvy

 Team player, able to work independently

Education:

Keiser University Pembroke Pines, Florida 2005-2009

Bachelors of Arts in Criminal Justice

February 2009

Associates of Arts in Criminal Justice

June 2007

 Member of the Student Government Association

 Member of Phi Theta Kappa International Honors Society,3.5 GPA

 Member of Alpha Phi Sigma National Honors Society for Criminal Justice Students

Professional Experience:

Sea Castle Elementary School/Childcare Monitor

Miramar, Florida Aug 2008- Present

 Monitors children in computer room

 Transition children to different work centers

 Assist children in daily activities

 Prepares daily lesson plans

Edwards International Tutoring/Tutor & Administrative Assistant

Pembroke Pines, Florida May 2008- Aug 2008

 Manage and maintain executives' schedules

 Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software

 Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution

 Open, sort, and distribute incoming correspondence, including faxes and email

 File and retrieve corporate documents, records, and reports

 Greet and screen visitors

 Prepare responses to correspondence containing routine inquiries

 Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work

America Reads/Counts Program Tutor

Miramar, Florida October 2006-November 2007

 Deliver tutoring sessions for grades 1-5

 Tutor using student’s homework, tests, curriculum, etc.

 Working with student to provide reading comprehension understanding in lieu of certain disabilities a student may pertain

 Praising students with warm enthusiasm for a job well done

Exclusive Security/Executive Assistant

Miami, Florida March 2004-September 2006

 Managed front-end/reception duties

 Team player able to work independently

 Work daily with Microsoft Office, Excel, Word, and PowerPoint

 Provides administrative support for co-workers and customers

 Prepared meeting notes and minutes

 Scheduled appointments and updated calendar dates

 General office duties: copying and filing

Credential Health Care/Customer Service Representative

Plantation, Florida February 2002-March 2004

 Customer service for large call center

 Servicing customers with medical, technical, and service related inquiries

 Answered inbound calls from customers regarding insurance policies and/or referrals

 Utilized call center software (CRM) to log and create call tracking tickets for customers requests/issues

 Conducted surveys

Skills:

 MS Office including PowerPoint

 Professional typist 45 wpm

 CPR and First Aide Certified

 40 hour Child Care Licensed

Professional Affiliations:

 Lavish Ladies

Contact this candidate