Restaurant/Hospitality Management

Arielle Austin

* ********** ** *****: 631-***-****

Smithtown, NY 11787 Cell: 631-***-****

************@*****.***

Executive Summary

Accomplished manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Customer service focused and passionate for the restaurant/hospitality business. Recognized for excellence in September 2011 and December 2011 at Pano's Restaurant, one of the most well known and busiest restaurants in Western New York.

Core Qualifications

• Inventory control • Expense control

• Event planning and Coordination • Labor cost controls

• Staff training/development • Leadership

• Employee scheduling • Profit generation

Professional Experience

Pano's Restaurant on Elmwood– Buffalo, New York

Bar Manager, 09/2009 - Current

Hired and trained staff. Implemented innovative programs to increase employee loyalty and reduce turnover. Developed and rolled out new policies. Reduced and controlled expenses by monitoring labor costs and examining product orders. Consistently stayed under monthly controllable expense budget.

J&B Restaurants – Commack, New York

Restaurant Supervisor, 08/2006 – 08/2009

Implemented innovative programs to increase employee loyalty and reduce turnover. Directed strategic initiatives to achieve customer satisfaction. Managed food and produce receiving process with 100% accuracy. Supported all kitchen operations. Drove food costs down by 33% by effectively improving inventory procedures and reducing spoilage levels. Assisted in maintaining preparation and service areas in sanitary condition. Assisted diners with seating as needed.

Education

State University of New York College at Buffalo – Buffalo, New York, United States

Bachelor of Arts, Biology, 2011

Varsity Women’s Softball, Division 1 Selection

Student Undergraduate Research Foundation, research in population genetics, 2010

Smithtown High School West – Smithtown, New York, United States

Advanced Regents Diploma, All fields, 2007

College and honors courses

Varsity Softball

Travel Elite softball

References

Available upon request

Contact this candidate