Customer Service Data Entry
Resume:
Rita Ann Jackson
Detroit, MI. ***14
Objective
A challenging position where I am able to utilize my abilities with an opportunity for professional growth and advancement potential.
Education
Wayne County Community College
Warren/Connors
Detroit, MI. 48235
Business Administration
Abilities
Work well with others able to work under pressure, able to perform general office duties. Also, familiar with 120 key switchboards
Experience
Voices for working families
660 East Grand Boulevard
Detroit, MI. 48214
10-15 -04 to 11-3-04
Keying in the numbers that came from the poles (Data Entry) filing and answering phone lines, photocopying materials and faxing documents
Detroit Medical Center
4201 St. Antoine
Detroit, MI. 48201
Data Entry Clerk Typist
12-14-98 to 12-31-03
Scanned and quality checked requisitions that came from our processing department, also keyed in missing information on patients, sorted the requisitions by insurance codes and prepared for the Billing Department. Also, filed the requisitions, faxed information and some photo copying.
Omnicare Health Plan
1155 Brewery Park
Suite 250
Detroit, MI. 48223
Enrollment Specialist/Data Entry
10-16-81 to 7-15-98
Processed applications from our sales marketing department to enroll members into the insurance plan, kept a file folder for each group and member, had group contacts that I had to refer to in reference to eligibility status, I did a monthly count for the private market groups on a quarterly and a quarterly count for the Medicaid market group. Billed for newborns, also did reconciliations for various groups, typing, filing, answering phones, faxing, photocopying, distributing mail to the appropriate departments and other clerical duties as assigned. We had cross training on a 120 key switchboard for incoming and out going calls. Customer Service, speaking with the group contacts in reference to insurance eligibility and problem solving.
American Red Cross
100 Eliot
Detroit, MI. 48201
Data Clerk/Administration
01-03-05 to present
Prepare or format data, such as tables, questionnaire responses, production or sale figures, financial data for data entry into the system
Key data into appropriate system(s) formatting data in spreadsheets or other applications or using screens from established data management program
May run preliminary reports, sorts, edits or reports using entered data, may review errors or edit reports and reenter data
Run reports using various data management software for use by unit management
Maintains a filing system
Support a number of employees (HR,IT, administrative positions)
Reports that I enter on a daily basis, Problem Forms, external Run Control and Work Orders
Additional
Windows 95, Microsoft Word, Excel 4.0
References
Tonoa Carter 313-***-**** CVS Pharmacy Technician
Juanita A. Williams 313-***-**** Manager, Autozone
Cruzetta Cooper 313-***-**** Records Technician at the NTL
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