Human Resources Manager

Victor M. Font Jr.

**** ********* *****, *******, ***** Carolina 27603-7800

919-***-**** • 919-***-**** Cell

******@**********.***

Technical Writer

Develop Outlines • Analyze and Create Process Maps & Flows • Policy and Procedure Documents

Elicit and Document Requirements • Training Documentation • Operating Procedure Manuals

System Validation • Technical SOPs • Executive Presentations • UML / BPMN

Self-motivated seasoned technical writer and published author with strong writing skills. Comfortable working with subject matter experts in a project based environment and facilitating groups of SMEs to elicit and identify functional and procedural requirements. Highly flexibility and experienced in writing training documentation for procedures. Deals well with ambiguity works well in a self-directed environment. I am author of several books including “Principles for Maturing Your System Development Life Cycle: The Ultimate Guide to the SDLC” (http://www.ultimatesdlc.com/) and “Winning With WordPress: Basics”.

Professional Accomplishments

• November 2011 – Present: Consultant Space and Naval Warfare Command (SPAWAR)

o Active Department of Defense Secret Clearance

o Provide project leadership and business anaylsis services for VA Healthcare Administration Center

o Elicited and documented requirements, created process maps, uml and bpmn diagrams, and created training materials, both written and in video.

• December 2009 - Present

o May 2010 – Present: Founding board member of the North Carolina Executive Roundtable

C-Suite and P-Level executive think tank comprised of highly-experienced individuals from a broad array of industries who have served in senior positions

Explore, assist and advise on a breadth of current business affecting issues including green technologies such as smart grid, solar PV, alternative fuels, e-business opportunities, etc.

o December 2009-May 2010: Author “Principles for Maturing Your System Development Life Cycle: The Ultimate Guide to the SDLC” ISBN-13: 978-0-615-42677-8; http://www.ultimatesdlc.com

o June 2012: Author “Winning With WordPress: Basics” ISBN: 978-0-9855666-0-9

• CARQUEST Technologies, L.L.C., Raleigh, NC / 2007-2010: Corporate Director of IT Process Improvement; Direct reports: 7, Indirect reports: 43

o Established Business Analysis Community of Practice, developed over 40 hours of Business Analysis training materials, delivered training to 28 Business Analysts

o Led organizational maturity process. Authored the company’s System Development Life Cycle, defined service level agreements and metrics, security measures, and developed internal IT policies and procedures designed to improve work procedures, work flow, and service quality. Led 43 indirect reports for this project. Transformed organization from CMMI level 2 to level 3.

o Led root-cause analysis and quality initiatives to solve technical problems and develop process improvements for the system development life cycle

• Pfizer, Inc., New York, NY / 1997 – 2006: Divisional Director Human Resources Systems & Business Analysis Center of Excellence, Pfizer Global Research and Development, New London, CT; Manager, Corporate Human Resources Business Technology; Corporate Enterprise Architect; Corporate Information Security Officer; Direct reports: 5, Indirect reports: 30

o Designed and Architected SmartCard technology to integrate manufacturing systems into the ERP to comply with FDA regulations. Operations personnel swiped their smartcards to confirm specialized SOP training before the manufacturing machines would even turn on.

o Architected automated provisioning/deprovisioning system using Waveset Lighthouse to satisfy requirements of SOX security audit.

o Led architecture review process to for middleware system to integrate 1,400 disparate manufacturing data feeds into real time, business analytics model using SAP Business Objects reporting tool

o Served on Corporate Information Security Council to lead divisional implementation of International Organization for Standards standard # ISO 17799 control categories. ISO 17799 is based on the British Standard 7799.

o Implemented U.S. Department of Commerce Safe Harbor Privacy Principles to satisfy European Community Directive on Data Protection 95/46/EC

o Led or Served on Corporate Executive Governance Teams: Architecture and Engineering Council, Process and Compliance Council Continuous Improvement Team, Identity and Access Management Governance Board, Active Directory Governance Board and HR Process Improvement Team

• Warner Lambert Company / 1996 – 1997: Manager in Human Resources Information Systems Group

o Led support team to implement and bolt on legacy mainframe system to Global SAP R/3 ERP

o Led a technical team of 15 in a major HR transformation initiative which resulted in a multi-million dollar transactional cost savings by deploying manager and employee self-service systems to both the web and IVR.

• JP Morgan Bank, NYC / 1993 – 1996: Senior Developer

o Served as senior developer on a team of 50 contractors to deploy a real-time Forex system to traders in NY and London.

• AT&T Consumer Sales Division, Liberty Corner, NJ / 1992 – 1993: Operational Support Lead

o Led desktop support operations to support 600 sales reps

• SGL Data Systems, Greenwich, CT / 1988 – 1992: General Partner / Chief Operating Officer

o Launched custom software development and consulting company. Successfully marketed vertical applications to insurance, medical and legal industries

o Designed, developed and first to market with LawCruit®, the world’s first product to support legal recruiters

• Bayonne Computer Center, Bayonne, NJ / 1984 – 1988: Co-owner and Corporate Vice President

o Launched startup of a retail computer sales and services corporation, generating annual sales > $3,000,000

o Negotiated open contract with US Navy procurement. Ships approaching Military Ocean Terminal could call-in purchase of up to $10,000 in supplies without PO. Navy guaranteed payment.

Education

• Examination Institute for Information Science: ITIL Foundation Certification in IT Service Management

• Wilson Learning Center with Steve Buchholz: Leading From Within: A Transformational Experience

• Tulane University Freeman School of Business Distance Learning: Master Certificate in Business Management

• Villanova University Distance Learning: Master’s Certificate in Organizational Leadership Certificate; Six Sigma Green Belt

• MIT Summer Session with Peter Weill: IT Governance

• Software Engineering Institute, Carnegie Mellon University: Capability Maturity Model Integration; People Capability Maturity Model

• Pfizer Corporate Management Leadership Program: Leading Edge; Sharpening the Edge (Ken Blanchard Situational leadership training for individual and team environments.)

• Center for Creative Leadership: Leadership Development Program

• University of Medicine and Dentistry NJ: Paramedical Sciences / NJ State Department of Health License # 428

Technical Expertise

• Methodologies / Certifications: ITIL Foundations, Six Sigma Green Belt, Lean, Capability Maturity Model Integration, People Capability Maturity Model, Kanban, Accelerated Implementation Methodology (Change Management), Prometheus Strategic Planning, Business Analysis Body of Knowledge

• Programming Languages: Java, Visual Studio .NET, C#, JavaScript, People Code, Perl, PHP, PL-SQL, Edify, FoxPro, C, C++, Lotus Notes, HTML, and Pascal, Object Oriented Programming, Object Oriented Design

• Technologies: Microsoft Exchange, Active Directory, Lombardi BPM, Internet Information Server, Linux, Apache, Internets, Intranets, Extranets, Novell Netware, Linux, Unix, Windows XP, Vista and Win 7.

• Databases: Oracle, SQL Server, MySQL, Microsoft Access, FoxPro

• ERP/CRM Systems: Oracle, SAP, JD Edwards, PeopleSoft, Salesforce.com

Professional Memberships and Publications

• North Carolina Executive Roundtable

• International Institute of Business Analysis

• Association of Information Technology Professionals

• Toastmasters International

• Published technical articles on 9 websites

• Dozens of articles published in Sync, Syntax, FoxPro Advisor, Database Advisor, Journal of Emergency Medical Services, Emergency, and The Jersey Journal

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