Customer Service Sales

Objective

A challenging full-time position in a professional, durable and growth-oriented environment, allowing for parlay of demonstrated skills proven by several years of experience in multiple industries.

Profile

Dedicated and detail-oriented with experience in Customer Service and Administration.

Positive Team Leader and player with superior multi-tasking capabilities and momentum

Drive to exuberate initiative with a strong knack to work under pressure and with all types of people

Aptitude for identifying client needs and presenting appropriate company service offerings.

Demonstrated ability to gain trust and provide exceptional follow-up, leading to increased repeat and referral business.

Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve client-satisfaction ratings.

Expertise in resolving escalated customer service issues while consistently achieving record-high client satisfaction ranking.

Proficient with all applications of the Microsoft Office System, computerized accounting and 10-key by touch

Education

CSU Eastbay- Bachelor’s Degree in Marketing Management-Received 2003

Relevant courses: Managerial Economics; Business Communication; Financial Management

Previous Schools:

• Hayward Adult School, Hayward, CA- Microsoft Office Certification (Excel, Word 2003-07, Vista, PowerPoint and Outlook)-Completed June 2008

• Summit College, Oakland, CA-Accounting in Excel and QuickBooks-Completed 1999

• Merritt College, Oakland, CA-Business Administration, Graduated-1984

Professional Experience

TJ Maxx, Inc. Newark, CA 01/11

Lead Sales Associate

Expertly handled sales and processed multiple payment methods for purchase

Increased new customer base by opening new credit card accounts issued by Chase bank, Approximately-300 (top sales CSR: Feb, March, April, May, June, August, September, October, November, December 2010)

Demonstrated a high-level of self-motivation and pro activity.

Provided a superior level of customer service by handling and processing all requests.

Consistently demonstrated quick wit with the ability to problem solve and multi-task while showing strong attention to detail proficiency

GBS Linens

Customer Service Representative Hayward, CA 10/06-3/07

• Received and entered orders for rental and purchases into order entry software verify with customer for accuracy. Communicated with the corporate office to verify stock.

• Provided a superior level of customer service by handling and processing all requests.

• Effectively investigated customer inquiries/complaints and exceptionally resolved issues.

• Updated accounting systems to reflect credits given and reversed charges due to unused products

• Prepared deposit slips for payments received from customers Scheduled laundry pick-ups and completed delivered orders in order entry software.

Skillfully handled multifaceted clerical tasks multi-lined phones while exuberating a positive demeanor and tone

Macy’s West Hayward, CA 9/04-5/06

Sales Associate

Consistently demonstrated a high-level of leadership and team work.

Demonstrated a high-level of self-motivation, pro activity, and customer service.

Expertly assisted and advised customers in clothing and accessory selections

Responsible for reconciling the cash drawers at the beginning and ending of the shift

Processed account and merchandise payments

Presented and initiated new credit card accounts, thus increased customer sales volume and store revenue.

AmeriPride Uniform Services, Inc. Hayward, CA 10/03-4/04

Administrative/Sales Support

Assisted Sales Manager and Account Representatives by maintaining an accurate and up-to-date database (Goldmine Software) of clients and potential prospects.

Responsible for running special reports, computer upgrades & transfers between databases.

Organized and Prepared all proposals for the sales department

Maintained inventories of direct mail and marketing materials

Strategized and emphasized methods with Account Representatives in order to reach goals

Frequently proofread documents and made necessary corrections.

Organized & maintained files, which reduced the time for recovering crucial documents.

Continuously complemented on professional manner of addressing calls and handling client questions/concerns.

Upheld high standards while working with time-sensitive documents, which resulted in projects completed ahead of schedule.

Demonstrated exceptional leadership ability expressing an aptitude to effectively communicate with all types of people.

Break in employment: Took time to complete professional courses and personal endeavors

Administrative Clerk 9/00-5/01

Housing Authority of Alameda County, Hayward, CA

Assisted Family Self-Sufficiency clients with housing, employment & other goals.

Contacted various agencies about programs that are conducive to the success of clients.

Calculated Escrow accounts to maintain client balances and prepare accounts for

disbursement.

Scheduled and set-up for orientations for new client interest in the program.

Updated job opportunities board and refer clients to jobs of interest.

Typed correspondence letters to clients regarding orientations and escrow balances.

Maintained client files and databases.

Manager Trainee 6/98-9/00

Hertz Local Edition, Hayward, CA

Acted as liaison between insurance companies’ adjusters and repair shops to verify customer car rentals.

Picked up customers in need of rental cars due to accidents, theft and other related problem:

Typed contracts pertaining to the rental and ensured that payment responsibility was

confirmed.

Researched reports sent from corporate headquarters pertaining to missing cars’ past due payments.

Expeditor/1/ Corporate Sales Administrator 1/96-9/98 (9/98-2/99)

(COMPUSA) Computer City, Pleasanton, CA

Maintained an up-dated filing system for 500+ accounts

Managed administrative tasks, which included support of Account Managers in computer components order processing.

Expert Customer Service involved interactions with corporate customers for billing inquires and special orders

Responsible for billing customers on net 30-day basis

Registrar/Administrator

Computer City, Pleasant Hill, CA (Promoted from Pleasanton)

Traveled and managed class registrations for 4 stores within the San Francisco market.(Pleasanton, San Francisco, Sacramento and Pleasant Hill)

Coordinated class scheduling with instructors, account managers and customers through Access database.

Tracked and monitored all direct mail activity.

Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Demonstrated my highly focused & results-oriented ability in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages

~References Available upon request~

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