Customer Service Administrative Assistant

Cassandra Lueken

*** ******** *****

Vacaville, CA 95687

Cell: 707-***-****

********@*****.***

Dynamic Administrative Assistant with demonstrated capabilities in Finance, Customer Service, and organizational setting. Committed to excellence and professionalism.

Qualifications

• Customer Service

• Flexibility to new tasks and procedures

• Microsoft Office

• Type 54 WPM

• Answering Multi line phones

• Interpersonal skills

• Effective time management

• Filing and data entry

• Written/oral communication

• Excellent interpersonal skills

• Prioritize and organized

Achievements

Plan Implementation

• Conducted workshop for an instructional, which provided students with opportunities to question and investigate financial needs for class.

Progress Conferences

• Conducted conferences with clients discuss financial planning for the future.

Goal Setting

• Established clear objectives for all financial paperwork and communicated with students, achieving a total understanding of deadlines, balances, and consequences of not completing tasks.

Communication

• Regularly met with parents and students to discuss student financial issues and how to meet the federal requirements.

Data Organization

• Organized student contact and reference information.

Professional Experience

Financial Aid Representative 11/2011 - 02/2012

Blake Austin College Vacaville, CA

Duties include helping students applying for loans, grants, and school awarded scholarships. I also gave students estimates, enrolled students, gave them professional judgments when necessary, made phone calls, answered phone calls, took payments. Financial aid must learn the federal guidelines in which financial aid is distributed.

Administrative Assistant (Contract) 06/2011 - 10/2011

Air Perfection Dixon, CA

Duties here were to answer the multi line phones, direct calls, correspondence, collecting purchase orders, taking payments by phone and mail, statement reconciliation, sorting and distributing mail, filing, and some accounting assistance.

Legal Secretary/Administrative 07/2010 - 01/2011

Law Office of Susan Christiansen Fairfield, CA

Calendared all events including court dates, deadlines, meetings with clients and the like. Filled out and filed paperwork, took payments over the phone and in person. I also corresponded via letters to clients and respective third parties.

Intern Secretary 06/2010 - 07/2010

Law Office of Vince Maher Fairfield, CA

Duties were to send out mail, collect filing, file in client confidential folders, and prepare preliminary binders for attorney.

Education

Ashford University – Business Administration 2015

Clinton, IA United States

Bachelor's Degree

ITT Technical Institute – Paralegal Studies 2011

Rancho Cordova, CA United States

Associate's Degree

National Technical Honor Society, 2011-Current

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