Office Manager
Resume:
Noha EnayetAllah
Home: +971-*-******* Mobile: +971-**-****-***
Email: *************@***.***
Objective
Challenging job leading to career development & growth in a place where my academic background, experience, communication and interpersonal skills can be utilized. My main competency lies in my ability to be an effective as well as flexible team member within a high desire of working hard to achieve target results.
Experience
Senior Executive Secretary – Executive Vice President-Customer Services Office, Dubai Electricity & Water Authority (DEWA), Dubai, UAE, June 2010 - Present
• Executive Vice President Office Management
o Office setup (equipments i.e. A3 printer, shredder, Binding machine, hanging files cabinet………….)
o Consolidate Capital Budget (Operating/IT…etc) for departments of the division.
o Oversee EVP-CS Office budget, including annual operating plan.
o Initiate & draft correspondences & letters (Internal & External – English & Arabic)
o Plan for meetings; agenda and any documents required, venue, including required equipments.
o Resolve Customer Complaints referred by MD&CEO Office
o Prepare Manpower Budget with justifications.
o Maintain, file, and retrieve, records and correspondence by establishing proper computerized filing system.
o Recruitment coordination, including creating JDs & JRs.
o Carry out research and information gathering on behalf of the Executive Vice President
o Take minutes of meeting for EVP-CS meetings with senior management.
• Corporate Communication – Demand & Tariff – Customer Relations – Billing Services Team Support
o Participate in Media Campaigns (e.g. 365 Day & Night Campaign - Radio/VCR/collaterals …..)
o Draft & Circulate coming up events.
o Organize Training Sessions for all four departments under our division
o Arrange Payment for suppliers
o Coordinate approvals on DEWA Website updates (Web banner/content) thru eform
Assistant – Editorial, Thomson Reuters, Dubai, UAE, Feb 2010 – June 2010
• Middle East Editor Office Management
o Split up region reports – Actual Vs Budget
o Manage expenses for the Middle East Editor & the Gulf Bureau Chief
o Coordinate meetings/conference calls and travel arrangements
o Office administration duties, recruitment coordination, and day to day duties
o Update events on Coyote software
o Make up Beats and Exclusives monthly chart.
o Prepare Interviews/Analysis monthly reports using Safe & Xtra/Kobra Software
o Take Minutes/Action Points for management meetings
• Editorial Team Support
o Resolve HR & IT issues on behalf of the Editorial Team
o Organize Training Sessions
o Take minutes of meetings for the team Interviews
o Upload stories/pictures on the TME website.
o Upload Top News on the wire
Senior Executive – Internal Audit / Operations, Tatweer Corporate, Member of Dubai Holding, Dubai, UAE, May 2008 – Dec 2009
• COO Office Management
o Office setup (equipments i.e. printer, scanner, shredder, hanging files cabinet………….)
o Coordinated meetings for COO with Tatweer & Entities Top Management.
o Prepare agenda, minutes and action plan for meetings
o Handle Internal & External Communication for the COO Office
o Arrange COO Schedule (Calendar).
o Raise Purchase requisitions for considered necessary supplies on Iprocurement (Oracle).
o Day-to-day Admin work & additional tasks assigned by COO.
o Monitor Filing
• Provided support to the COO Office Team.
o Resolve any IT & HR issues for the team
o Coordinated one to one catch up meetings with COO.
o Organized weekly team meeting.
o Prepared documents for Board Meeting.
• Processed to finance for payment
o Expense Sheets for COO.
o Payments as per consultant’s contracts.
• Involved in special projects – operations (e.g. HR KPIs, IA KPIs, Office Move……..)
Office Administrator, BPA Worldwide, Dubai, UAE, October 2007 – May 2008.
• Office setup, management and maintenance including IT and HR issues.
• Supervises employees’ attendance and absence.
• Coordinated meetings and travel arrangements.
• Provided support to the Financial Department including budgets & Forecasts to USA & UK Offices.
• Assisted in organizing Advisory Board and Committee meetings plus training session including preparation of materials and presentations.
• Office administration duties: incoming and outgoing mail, ordering supplies and stationary, petty cash, recruitment coordination, plus day to day duties.
• Handled collection of payments of clients.
• As part of my HPL Diploma in Management
o Strategic Marketing for BPA Worldwide GCC region
Current Marketing Strategy (Tactics/Marketing Mix)
Competitors Analysis (Porter’s five forces/SWOT)
Strategic Objectives/Intended Marketing Strategy
Marketing Options Analysis
Strategic Marketing Plan
Office Manager, Nile Group for Trade Investment S.A.E., Egypt, March 1998 – July 2007.
• Office setup in Egypt & USA (furniture, office equipments…………….etc), including license issuance
• Keeps employees’ files
• Analyzed Marble and Granite Market in the region (SWOT Analysis & Porter’s 5 forces)
• Helped in formulating business development plans for Egypt/USA Offices
• Coordinated imports and exports deals for the company.
• Following up with Real Estate Investment deals.
• Helped in Business Consultancy Reports.
• Developed HR Policies & Procedures
• HR Operations
• Recruitment Coordination
• Founded a branch in U.S.A.
Office Manager, Nationwide Insurance Agency, U.S.A., December 2002 - April 2003.
• Daily check on accuracy of Auto, Commercial and Homeowners Policies.
• Monitored Commercial and Homeowners Policies.
• Justified & Reported Claims to (underwriters) Insurance Companies.
• Emphasized on customer satisfaction after reporting claims.
Public Relations, El Salam for Industrial & Build. Materials, Egypt, March 1995 – February 1998.
• Translated Product Catalog from Arabic to English (144 products).
• Responsible for all print outs brochures, Pamphlets................etc. of the company
• Booth set up in Local & International Fairs.
Trainee, Adham Center for TV/Journalism, The American University in Cairo, Egypt, September 1992 - 1995.
• Organized file photos for the World News Round Up (WNR).
• Acquired experience in shooting interviews.
• Assisted in opening Exhibitions at the Sony Gallery.
• Acquired experience in operating equipments at the Center.
Skills
Administration: Excellent liaison highly motivated, proactive and positive, able to work confidently and accurately within a deadline driven. Perform administrative duties for executive management, where responsibilities include making travel and meeting arrangements, training and supervising other support staff, and customer relations, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
Computer Skills: Excellent in operating Microsoft Office.
Typing Skills: English typing at 60 w.p.m. or even more - use of word processor.
Language Skills: Fluent in Spoken and Written Arabic and English.
Education
Strategic Marketing Diploma, University Of Cambridge – June 2009
Bachelors of Art, American University in Cairo (AUC), February 1995.
Major: Journalism and Mass Communication.
Course Included: Research Methods - Journalism and Writing Techniques.
General Certificate of Education, University of London – June 1988
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