Training Software

Rickie A. Hartzell

Huachuca City, AZ *****

E-mail: *********@*****.***

Telephone: (Skype to Afghanistan) 520-***-****

Position Desired: Configuration Management Specialist

Experience Summary:

• Repairer/maintainer for Warlock Duke Counter Radio Controlled IED Electronic Warfare (CREW) radio jamming equipment, currently in Kandahar Afghanistan

• Supervised seventeen training developers/instructors on a CREW Mobile Training Team (MTT)

• Performed personal computer hardware and software maintenance

• Used and maintained Army military intelligence analysis software packages

• Proficient with Microsoft Office suite

• Current SECRET clearance; previous TS clearance from SBI in July 2009

Recent Work Experience:

July 09 to Present, JB Management, Field Service Representative, Kandahar, Afghanistan

• Troubleshot and repaired counter-IED radio frequency jamming equipment.

• Used automated troubleshooting systems to aid in fault detection.

• Used a spectrum analyzer to check equipment operation after installation in vehicles.

• Loaded firmware and software into jamming systems.

• Trained equipment operators in proper use of the equipment.

January 09 to July 09, General Dynamics IT, Principal Training Specialist, Sierra Vista AZ.

• Conducted training as part of a DCGS-A v3.0 MTT. Conducted training on various applications within an 80-hour program of instruction.

• Performed training development on DCGS-A v3.1. Edited the Software User’s Manual (SUM) and tested the functionality of user documentation and lesson plans during Validation and Verification (V&V).

• Worked as part of the Configuration Management team in fielding DCGS-A v3.1.

September 06 to January 09, General Dynamics IT, Training Specialist, Sierra Vista AZ.

• Led MTT training missions to remote sites to train units of up to 1500 soldiers on CREW systems, to include all coordination and supervision of instructors.

• Conducted on-platform and hands-on operator training of CREW systems.

September 03 to September 06, General Dynamics IT, System Maintainer, Ft. Huachuca AZ.

• Supervised seven technicians in maintaining over 500 computer systems in four separate classroom buildings.

• Troubleshot and repaired Dell and Sun PC systems.

• Coordinated system replacement schedules with military administration to replace government furnished equipment according to military schedules. This included proper accountability of all old and new equipment.

• Trained hardware technicians on the team to troubleshoot software faults and take corrective action.

• Assisted military instructors in developing lesson plans for new software packages as they were fielded. This included training instructors in software functionality when they were not familiar with the software.

Other Work Experience:

September 01 to Sep 03,L3-ILEX Systems, Field Software Engineer, Ft. Huachuca, AZ.

• Provided software support to Military Intelligence training courses on the All Source Analysis System (ASAS) family of intelligence systems.

• Worked with Configuration Management team in preparing, approving and fielding new software versions.

• Provided ASAS software support on computers in Arifjan, Kuwait during Operation Iraqi Freedom.

September 1981 to September 2001, U.S. Army, various locations.

• Served as a Military Intelligence Analyst in the U.S., Germany, and Korea.

• Served as a Fixed Station Cryptographic Equipment Repairer in the U.S. and Korea, troubleshooting and repairing analog and digital crypto equipment.

Education:

Degrees

• Master of Science, Information Technology, Western International University, July 2005

• Bachelor of Science, Business Management in Information Systems, University of Phoenix, December 2000.

Certificates

• Warlock Duke Field Service Representative Training, Syracuse Research Corp, July 09.

• DCGS-A certification, US Army Intel Center, March 09.

• MMBJ 2.1 Field Service Representative Training, EDO Corp, October 07.

• Instructor’s Training Course, U.S. Army Intelligence Center, August 06.

• Implementing Microsoft Windows 2000 Professional and Server, University of Arizona, July 03.

• UNIX System Supervisor, Cochise College, June 01.

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