Office manager; Administrative Assistant, Executive Assistant

Linda A. O’Heron

*** ******* **** ***** ++ Wentzville, MO 63385

Cell - 636-***-**** Email – *****.******@*****.***

Summary

If you are looking for an exceptional communicator, an employee who will give 110% on any task assigned, and is intelligent, creative and dedicated, I am the one. I am a quick learner, have above-average computer knowledge and excellent office skills.

Professional Qualifications

Stivers Temporary Personnel 2009 – present

Temporary Placements

Theresa Flores Group

• Created, maintained and prepared Excel spreadsheets with a keen eye for detail for inclusion in legal briefs .

Virbac Animal Health

• Managed documents for easier filing and retention, and developed new inventory maintenance for chemicals needed by analysts in QC lab.

Banfield, the Pet Hospital 2007 – 2009

Office Manager

• Managed all aspects of customer relationship management on a daily basis, which resulted in a 4% increase to a 97% customer retention level within a 6-month period.

• Devised eye-catching, targeted marketing campaigns, resulting in recognition by regional manager and drove a 26% increase over previous year sales

• Recruited, trained, and evaluated office support staff and mentored new employees on company objectives, business standards, and employee expectations.

• Maintained office equipment and ordered supplies maintaining a corporate goal of under 17% COGS

• Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.

Church of the Transfiguration 1998 – 2007

Parish Administrator & Music Director

• Composed, edited and sent newsletters to inform the community of needs, projects, and progress.

• Developed new Web presence and used web-based marketing software to prepare reports for parish growth, successful click-through statistics and other church board requests.

• Maintained office equipment and ordered supplies. Answered multiline telephone system, maintained appointment calendar, filed confidential records, designed and maintained parishioner database.

• Managed music ministry, including but not limited to choir direction, Sunday morning congregational accompaniment and budget recommendations.

Past Accomplishments

• Continuing assignments as a free lance writer for a music educational company

• Maximized productivity by maintaining multiple calendars, scheduling meetings, arranging travel, and tracking expenses

• Developed strategic marketing plans, business plans, branding and trademark strategies, as well as human resources and project team development

• Nominated for Regional Emmy Award for production of a Children’s Show on Public Access television (Charter Communications)

• Maintenance of 10,000 donor database; fund-raising campaigns & grant writing

• Won grant award of over $400,000 for Medicaid gap funding.

• Established and cultivated relationships with high profile media outlets, which effectively drove promotional efforts including United Way television promotions.

Education

Concordia University, Mequon, WI 1991

BA, Communication & Management

GPA: 3.88 Courses included: Statistical Methods; Principles of Management; Accounting Management; Public Communication; Human Relations; and Business Policy

Relevant Skills

• Scheduling and Time Tracking

• Confidential Correspondence

• Customer Service and Relationship Management

• Executive Office Management

• Advertising / Promotions

• Layout/Editing/Proofreading

• Reception Duties

• Public Relations

• Payroll Preparation

• Front Office Operations

• Budget Management

• Non-Profit Business Administration

• Business Correspondence

• Direct Mail Campaigns

• Proficient in computer applications

• Audio/Video production

• Exceptional communication skills

Contact this candidate