Customer Service Professional and Team Player

Emily Brubaker

Profile

I am a team player who excels as an effective communicator and customer service professional. I am experienced in fast-paced work environments that require an attention to detail and focus on customer satisfaction. My past experience as a graphic design professional has given me a calm and patient outlook while communicating and working with others. Through my years of education and training, as well as work career, I have excelled as a manager and customer service specialist. My work raises the bar for quality standards and client service.

Experience

Graphic Specialist/Manager, IKEA Atlanta - January 2008-September 2009

Responsible for Graphic Communication design, production, installation and implementation while adhering closely to the international IKEA standards. Store management team member providing solutions for store growth, graphic material budgeting, event marketing and internal coworker communications. Manager of graphic installation coworkers.

Graphic designer/account management, b3 marketing + design, - June 2004-september 2007

Freelance graphic design and marketing business owner - clients included Hospitals, Medical Spas, Corporations, Business Organizations, Hospitality, Civic & Non-Profit Organizations.

Graphic designer, loma, - august 2002 - june 2004

Graphic design and layout of trade publication (Resource Magazine). Served as sole responsible for layout and design of this monthly publication. APEX Award Winner for Redesign of Resource Magazine

graphic designer/print production carter advertising - may 2001-august 2002

Graphic design of advertisements, web sites, marketing collateral and job recruiting materials. In charge of advertisement distribution to publications. Directed freelance copywriters and graphic designers for agency.

graphic designer, netzip & realnetworks - october 1999 - february 2001

Software user interface design and graphic design for print and online advertising media. Responsible for rebranding Netzip software products during merger of two companies. Active planning member of Project Management and Planning Team. Responsible for design and maintenance of online product prototype mockup for MusicNet software development.

Education. Awards. Accolades

Art Institute of Atlanta - Graphic Design, Computer Animation - Associate Degree 1998

APEX Award Winner - Magazine Design, LOMA’s Resource Magazine

Board Member & Ambassador - Cartersville-Bartow County Chamber of Commerce (2006/2007)

Outreach Committee - Cartersville Downtown Development Authority (2005 - 2007)

Board Member - Good Neighbor Homeless Shelter (2007)

Skills

SOFTWARE - Adobe Creative Suite, Photoshop, Illustrator, InDesign, Dreamweaver, Fireworks, Quark Xpress, Microsoft Office Suite

GRAPHIC DESIGN - Advertising, Illustration, Web Site Design, Marketing Collateral Design, Media and Press Kits, Billboard Design, Event Marketing

ADDITIONAL - Job Planning, Client Services, Internet Social Marketing, Creative and Editorial Writing, QuickBooks