Quality Assurance Administrative Assistant

SHARON DOUGLASS

**** ***** ** • Fort Worth TX ***34 • 817-***-**** • ***************@*****.***

A Senior Administrative Support Professional with over 25 years of experience in office and personnel management. Ability to work in a team setting, goal oriented atmosphere, providing exceptional customer service with excellent interpersonal, communication and organizational skills. Self-motivated and committed to the overall success and goals of the department.

Professional Experience

Chesapeake Energy Administrative Assistant

October 10, 2011 – June 29, 2012

Provided support to multiple individuals including the Legal Department. Duties including, but not limited to, maintenance/management of excel reports, to include legal reports. Searched for legal cases and business information in Lexis software and submitted to senior management. Processed monthly legal invoices for payment, code invoices, acquired approval for payment and entered invoices into accounting software, and investigate past due invoices. Closed legal files using ProLaw software, prepared and mailed legal documents, answered incoming phone calls for Vice President of Urban Development, arranged travel, and scheduled meetings for over four managers and other personnel. In addition, was responsible for administrative development of First Responder Training Program, New Employee Orientation and Broker/Agent training sessions.

Alcon Laboratories Senior Administrative Assistant

January 16, 1984 – April 15, 2011

Supported the Human Resource Manager, handled highly sensitive employee documents and matters. Assisted with the administration of the day-to-day operations of the human resource functions and duties. Greet and assist applicants. Administrative support to include but not limited to; organize and maintain employee electronic and paper filing systems, including payroll information, address changes and employment verification. Arrange meetings and conferences, answer phones, and handle mail.

Provided support to Documentation Manager by communicating with various levels of management, regarding sensitive data. Scheduling executive level meetings and travel, accurately administered all computerized Quality Inspection Standards (QIS) including chemistry testing, micro testing, primary components and secondary components, while adhering to all Good Manufacturing Practices (GMP) and Current Good Manufacturing Practices (cGMP), and Conducted training on all aspects of the QIS system.

Supported the Quality Assurance Inspection Department as department lead by ensuring that components required for production were acceptable for use, assisted Supplier Quality Assurance (SQA), served as the key administrator to the QIS system for the department, and adhered to all policies and practices including Good Manufacturing Practices (GMP) and Current Good Manufacturing Practices (cGMP)

Core Competencies

Proficient in Windows Office Suite, PeopleSoft, and desktop software applications

Capacity to provide comprehensive and cross functional support for executive level staff, supervisors, directors, departmental staff and managers

Coordinate executive calendars, meetings, appointments, travel arrangements and expense reports.

Provide accounts payable support for monthly legal invoices

Scheduling large meetings to include audio/visual equipment, refreshments and catering.

Manage HR data entry responsibilities, track and maintain employee records, vacation, sick time, and training requirements and complete follow-ups on documentation as required

Excellent written and verbal communication skills, ability to organize and prioritize.

Education

High School Diploma

Tarrant County College

Professional Development/Continuing Education

Emotional Intelligence

Leadership C.L.O.U.T. Improving Communications Skills and Strengthening Teams

Introduction to Critical Thinking

Who Moved My Cheese? Change Essentials

Excel Level I

Communications – Getting Your Message Across to Others

Taking Initiative

Introduction to Natural Gas

Supporting Team Trust

Microsoft Office 2010

Negotiating Skills

Microsoft Live meeting

HIPAA Privacy and Security

Powerful Communication Skills

How to Communicate with Confidence, Clarity and Credibility

How to Manage Conflict and Maintain Emotional Control

Powerful Communication Skills for Women

Effective Business Writing

Center for Professional Advancement on Current Good Manufacturing Practice (cGMP) for the Pharmaceutical Industries

Total Quality Management (TQM) Tools Training

Community Service

Volunteered as a Court Appointed Special Advocate (CASA) child advocate for abused and neglected children. This position required effective communication skills with many different levels of people, from the child that was abused, the child’s parents, and many times very young parents, divorcing parents, grandparents, Social Service Personnel, judges, police, foster parents and the child’s attorney. I compiled confidential files, reports and information on the case. Maintained files, correspondence and submitted recommendations on the custody of the child, while maintaining complete confidentiality

Volunteered with Chesapeake H.E.L.P. Initiative to create an outdoor learning center for the Chapel Hill Academy.

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