Project Manager Engineer

OBJECTIVE

Highly motivated Field Service Engineer seeking an opportunity to work in top service industry to provide professional skills and expertise for the interests of the company.

HIGHLIGHTS OF QUALIFICATIONS

• 13 years of Field Service Engineer, this includes: computer rollout installations, network installation, teleconference suites, pro-audio installations, and studio installations.

• 20 years project management experience in retail sales, big box, branch sales, and bio-medical manufacturing.

• Strong time management, organizational skills, troubleshooting to the component level, project management, multitasking, and capability to work effectively under pressure.

• Excellent interpersonal and communication skills.

• Proficient in Microsoft Office Suites (Word, Works, Publisher, Excel, Power Point, Outlook), Windows (XP, Vista, and 7).

PROFESSIONAL EXPERIENCES

Project Manager, Children Hospital of Wisconsin, Milwaukee (2012 – Present)

• Contracted to install and manage a team of six to implement rollout in conjunction with other vendors. Working as the on-site liaison for PC-Mall.

Field Service Engineer, Packsize International LLC, Salt Lake City, UT (2011 – 2012)

• Preventive maintenance, installation, decommissioned, and repaired of the packaging machine. Serviced four generation of machine: hydraulic, PLC logic, Electronic, and pneumatic.

• 90% travelling to company sites in five states expanded to 14 states. Provided 24/7 "on-call" troubleshooting support to clients.

Field Service Engineer, Independent Contractor, Milwaukee, WI (2003 - 2011)

• Completed and performed the installation and the upgrading legacy computers for US Bank National "Soar" Project in the Wisconsin area and the Eastern Seaboard area.

• Performed computer rollout installations for Milwaukee Public Schools MCI, Solomon Smith Barney, Computer Solutions Corporation, United States Postal Service, Anheuser Busch, Social Security Administration, American Express, Siemens, Otis Elevators and Northwestern Elevators.

• Installed Teleconference suite for Quad Graphics.

• Assisted in the design and testing of the accelerated burn-in chambers for electro-cardiograph cathode ray tube PC based devices, monitors, defibrillators, portable cardiac monitors reducing the burn in stress testing simulation from 96 hours to 20.5 hours. A productivity gain of 79% this was accomplished by raising the ambient temperature to 100 degrees. New CRT fan developed which reduced service calls by 40% as documented in Q.A.1406 this process was implemented company wide.

• Responsible for network installation, teleconference suites, pro-audio installations, studio installations, designed and installed pulpits for religious organizations, custom mobile audio installations, home theater installations, custom carpentry and landscaping.

PC- LAN/ WAN Field Service Engineer, Tech Aide, Oakbrook, IL (1999 – 2003)

• Assisted in the design of new motherboard 85443-003 for the Muse Cardiac System.

• Sole CAD responsibilities for the Diagnostic Division, Case 15 power supply vendor liaison.

• Applied judgment as documented in TP’s 400303-004 & 88703-001 for obtaining results.

Systems Integration Engineer, GE / Marquette - Medical Systems Inc., Milwaukee, WI (1986 – 1999)

• Worked on the Muse ECG archives system performing hospital database conversions and migrations.

• Publically recognized by the City of Milwaukee Mayor’s Office and the Milwaukee Fire Department for the manufacturing, design and testing of a defibrillators that assisted in saving a human lives.

• Personally selected to complete final week of FDA recall compliance in the upgrading of electrocardiograph portable emergency defibrillators in Montreal Quebec Canada.

• Performed local, state, domestic and international project management within a bio-medical manufacturing.

OTHER PROFESSIONAL EXPERIENCES

Partner/Computer Instructor, Right Click Computers, Milwaukee, WI (2009 - Present)

Project Manager, Circuit City, CompUSA & Orkin Pest Control Milwaukee, WI (2001 – 2009)

Sales Manager, Univesal American Milwaukee, WI (2009-2011)

EDUCATION

Bachelor of Applied Science, Business Administration, American Intercontinental University, 2004

Associate of Applied Science, Electrical Engineering Technology, Milwaukee School of Engineering, 1997

Milwaukee School of Engineering / Marquette Electronics, Certificate in Management, 1993

Certification American Institute of Baking International - Sanitation and Hygiene, Manhattan Kansas 2007

CERTIFICATIONS/HONORS/TRAINING/ COMMUNITY SERVICE

Certifications

• Electro-Cardiograph Interpretation, Good Manufacturing Practices, Multi-layered circuit board repair and modification, Surface Mount Installation and Removal, Hewlett Packard Circuit Board Testing Certification, Trouble Shooting to the Component Level Certification, Soldering, AC/DC, Basic Wiring, and Basic Electronics, Advanced Electronics, Digital & Logic, Radio Frequency & Power Supply, Cardiac Diagnostic Monitoring, Electro - Cardiac Defibrillator Repair Design & Modification for GE Medical / Marquette Medical Systems.

• Electro-Cardio Physiology EKG Certification

• Marquette Medical Systems / Milwaukee School of Engineering Management Certification

• Leadership Management and Electronics Technician Certifications - Marquette Electronics

• Conflict Resolution Certification - Marquette Electronics / Circuit City/ CompUSA / US Cellular

• Sexual Harassment Certification - Marquette Electronics / Circuit City/ CompUSA / US Cellular

• Human Resources Certification - Marquette Electronics / Circuit City/ CompUSA

• A+ Hardware Certification

Honors

Dean’s list American Intercontinental University - Magna Cum Laude (Obtained in eleven months)

Dean’s list Milwaukee School of Engineering and Milwaukee Area Technical College

University of Wisconsin - Milwaukee Urban Architecture Representative for the Rufus King Prep

Member of Cambridge Who’s Who in Business for 2008

Training

ISO 9001, FDA, OSHA, UL, JIT, GMP, Kan Ban, Lean Manufacturing, Six Sigma Fortran, Lotus Notes, Cisco Networks & Teleconference systems, Corral Suites, Photo Shop, Print Shop, Social Networking Websites, TCPI, LAN, WAN, Pro-Tools and CAD

Community Service

Mentor for At Risk & Autistic Youth - 2004 to Present

Mentor for Running Rebels Organization; YMCA / Youth Leadership Academy - 1999 to 2004

Mentor for Marquette Electronics/ University of Wisconsin Bell Project - 1995 to 1999

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