Manager Customer Service
Resume:
Paula Espinoza
Compton, CA 90221
********@*****.***.**
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OBJECTIVE:
To get a position as an accounts clerk to gain further experience in accounting field.
SKILLS:
Computer skills, windows 98, excel, power point, Microsoft works, excellent customer service skills, Type 40wpm, ten key calculators. Windows Xp & windows 7.
Experience Summary:
2003-2009
Micro 2000 inc. Account clerk / Shipping manager
Efficiently managed every accounting tasks handled over by team supervisors and completed tasks to satisfaction ,Have knowledge on accounting practices and procedure ,Adept in using QuickBooks Handled the complete accounting cycle, including opening, posting entries and closing of accounts and preparation of various accounting reports ,Introduced work process that increased work productivity and received appreciation from senior members on the same ,Handled accounts payable and accounts receivable ,Prepared sales invoice and various shipment related invoice Shipping Manager Able to complete tasks in timely manner. Excellent time management skills, excellent team player and able to work under pressure, Computer literate with efficiency to work with Microsoft Word, Microsoft Excel, Power point etc, Ability to perform data entry duties into operational systems. Effective communication skills to coordinate with service technicians.
2006-2007
JC Penney. P/T Cashier: Accurately managed a cash draw women’s Department. Handled customer inquiries and solved billing problems. Dealt with a diverse customer population Enthusiastic and cooperative.
Handling all cash and credit card transactions in department store environment. Balanced cash draw at close of shift. Frequently closed store and secured building.
2001-2003
Sacramento City Unified school District, Office Technician II.
Typing, filing and database management.
Answering telephone and directed customer inquiries.
Responsible for filing, records management, typing, organizing supplies, taking inventory and restocking.
Handled coping for records management and data entry.
Answered multi-line telephone.
1999-2003
Del Taco. General Manager Sacramento CA. Monitored the daily operational processes and assured efficiency in their implementation, Visited each food preparation station and observed the hygiene and taste quality of food being served to customer orders, Diagnosed the financial reports thoroughly to understand the exact nature and causes of the reflecting profit / loss Recruitment and training of office staff ,Planning marketing activities and promotional events and guiding the subordinates for its implementation, Conducting meetings the with the senior officials to inform them about the status of current strategies and to understand their future strategies
PERSONAL QUALITIES:
• Strong customer services skills; diplomatic and patient.
• Organized; good following through.
• Flexible; able and willing to learn new things.
• Professional in appearance and work attitude.
• Bilingual Spanish/English
• Clerical skills include: Typing, ten key, and data entry.
Education:
Charles A Johnson Skills & business Education Center, Sacramento CA
Accounting Cleck Certificate (2001)
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