Administrative Assistant Management

Stephanie A.Gonzalez

**** **** ** *** ***

Houston, Tx 77064

Cell: 832-***-****

**.*********@*****.***

Administrative Assistant

Profile

Administrative support professional, offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Education

Cotulla High School Cotulla, TX

Relevant Courses:

Computer Basics - Keyboarding and Document Formatting

Ashford University – Clinton, IA (attended online)

Relevant Courses:

Macroeconomics

Communication Skills

All Nations School of Ministry

Relevant Courses:

Ministerial Studies

Key Skills

Office Skills:

Office Management

Records Management

Database Administration

Spreadsheets/Reports

Event Management

Scheduling

Phone Etiquette

Front-Desk Reception

Executive Support

Travel Coordination

Computer Skills:

MS Word

MS Excel

MS PowerPoint MS Access

MS Publisher

Windows

Internet Access

Most Recent Experience

MedSpa21

Receptionist 07/2011 – 10/2011

Handled multifaceted administrative tasks (e.g., checking patients in for appointments, scheduling appointments, ordering supplies/equipment, answering patient phone calls, directing phone calls to all departments, records management, etc.) as a receptionist. Coordinated employee responsibilities, maintained patient database and ensured the delivery of premium service to customers. Quickly became a trusted assistant known for a “can-do” attitude, flexibility and high-quality work.

Highlights:

Entrusted to manage all patient chart information, account maintenance, payments, prepare/verify billing , maintain patient constant flow and ensure quality service to all customers.

Communicated effectively with all departments/employees to get daily tasks completed, supply necessary stock items and execute efficient service to all customers.

Established strong relationships to gain support and effectively achieve results as a team player .

Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official MedSpa21 correspondence.

Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Reference

Larry Dovalina City Administrator/City of Cotulla 956-***-****

Jan Trigleth Supervisor/MedSpa21 281-***-****

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