Customer Service Human Resources

Pamela D. Bergeron

P. O. Box ***** Phone: 713-***-****

Houston, TX 77205 Email: wthuzm@r.postjobfree.com

SUMMARY

Detail oriented with excellent communication and analytical skills as well as the ability to

multitask with broad experience in Office Management, Human Resource, Health, Safety &

Environmental and Accounting & Finance.

ACCOMPLISHMENTS

Management Support:

• Ensured smooth operation by supporting Group President of Services and Executive Leadership Team

Monthly Reporting

• Organized and prepared monthly Executive Leadership Presentations and quarterly Board of Director

Presentations

Technology Proficient

• Developed a strong knowledge of hardware and software while keeping abreast of new applications that

increased efficiency and productivity. Proficient in Office 2007 & 2010 including Word, Excel,

PowerPoint, Outlook, Adobe Acrobat Professional, Citrix, GERS and SAP

Training

• FCPA Compliance Training

• Anti-Corruption Training

• Familiar with Sarbanes Oxley Compliance

• Ethics Training

• Effective Communications

• How to Deal With Difficult People

• HIPPA Privacy Essentials

• Shaping Accident Free Environments

• Train the Trainer

Team Building

• Organized and implemented monthly Birthday Celebrations and Luncheons for 100 employees

EDUCATION

DeVry University-Bachelor of Science in Business Administration – complete in May 2013

GPA 3.9

PROFESSIONAL ASSOCIATIONS

Society for Human Resources

Houston Human Resource Management

PROFESSIONAL EXPERIENCE

KBR SERVICES

Executive Assistant to Group President January 5, 2009 – August 9, 2012

Houston, TX

• Provide support for Group President and Direct Reports including the day to day operation of a busy

executive office

• Maintain the confidentiality of the office

• Interaction with clients and vendors

• Coordinate calendars, appointments, events and meetings

• Compile expense reports using GERS

• Make necessary entries into SAP for time, invoice payments & reallocation's

• Answer multiline phone system

• Arrange travel both domestic and international securing necessary documents, including Visa’s and Letters

of Invitation needed to enter a foreign country.

ROBERT HALF INTERNATIONAL July 2008 – November 2008

Compensations and Benefits Analysis

Petrobras American, Inc. – Human Resources Department -Temporary Position

Houston, Texas

• Conducted interviews with 125 employees using the Hay Group Questionnaire to review and update

positions

• Collaborated with the Hay Group to determine market value and industry standards of positions

• Benefits Administrator duties including:

• Entries into ADP-HRB

• New Hire Orientation

• Total Health Insurance Coverage –Medical, Dental, Vision, and Prescription Drug,

• FLSA, FMLA, Cobra, STD, and LTD

• Responded to day- to- day requests and problems

PERSONALIZED CHILDREN’S BOOKS & MORE /OWNER January 2005- 2009

Missouri City, Texas

Home-based business made and sold personalized children's books, shoes, and more.

• Managed every aspect of the business including accounts payable and receivable,

bank deposits and reconciliation, Inventory, internet orders, web site maintenance,

and quarterly/annual reporting

• Coordinated participation in sales promotion and events in local and regional markets, which including

Kemah Boardwalk Children’s Day, Sienna Plantation Gingerbread Market and CASA Home in Fort Bend

County.

STAGE STORES, INC. October 2003 – January 2004

Customer Service Representative

Houston, Texas

• Responsible for all aspects of customer service departmental operations:

• Opened and closed store and customer service areas with the manager on duty,

• Prepared daily bank deposits, daily reports, and reconciliation of discrepancies in the cash drawer with the

deposit

• Daily activities included Inventory transfers, receipt of gold and silver inventory, and compliance with

company rules and regulations

• Assisted customers and responded appropriately to customer complaints

• Handled telephone system with three incoming lines and an intercom paging system

HOME SCHOOL EDUCATOR 1994-2003

• Provided home-school education for two daughters, elementary through 12th grade

• Chaired Event and Planning Committee & Co-chaired Hospitality Committee Christian Home Educators of

Hattiesburg and Served as 4-H Leader and Co-Leader

HUNT OIL COMPANY 1992-1994

Tuscaloosa, Alabama

Assistant to Vice President and Legal Counsel at corporate office:

• Prepared legal documents

• Handled all expense reports, monthly, quarterly and annual reports

• Backfilled for Administrative Assistant to the CEO as needed

• Greeted visitors and managed multi-line telephone, petty cash box, and office supply inventory

Secretary to Controller & Safety Director Departments at the plant site:

• Provided revisions to budget and safety manuals as necessary

• Handled Worker Compensation cases and claims to completion

• Chaired Committees and Planned organizational events such as vendor meetings, company picnic and

departmental meetings

• Computer data entry on as needed basis

FLOWERS BAKERY 1991-1992

Tuscaloosa, Alabama

Assistant to Human Resource Manager

• Handled all aspects of payroll for 200 employees

• New Employee Orientation

• Maintained personnel files

• Maintained & administered Medical, Dental, Life Insurance plans & worker compensation cases & claims

to completion; completed monthly and annual HR reports

• Training/Educational-scheduled and conducted Bakery Tours and planned company wide events

REFERENCES AVAILABLE UPON REQUEST

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