Quality Assurance Engineer
Resume:
Functional summary
Instructional design: Work in the Raytheon Technical Services division designing web-based training courses that teach U.S. Army personnel how to operate a cruise missile radar defense system.
Employment
[ 2009 ] Raytheon, El Segundo, CA
Technical Engineer, Sr
Job Title Description:
Work in the Raytheon Technical Services division as a senior instructional designer. Collaborate with Raytheon engineer subject matter experts to design web-based training courses for the U.S. Army using a variety of web authoring tools like Captivate, Photoshop and Lectora. These courses instruct the soldiers on how to deploy, operate and maintain a cruise missile radar defense system.
[ 2006-2009 ] Countrywide Home Loans, Simi Valley, CA
Learning Technology Consultant, Sr
Job Title Description:
Developed appropriate web-based course design for the HR Corporate training group at Countrywide in support of each enterprise initiative and ensured seamless delivery, via the enterprise learning management system, from both business and technical perspectives. Served as primary interface between end user client/owner and the IT project management team. Managed the process specific to testing, troubleshooting and implementation of on-line activities for deployment via the enterprise learning management system. Quality assurance tested content in the learning management system. Provided technical expertise, as needed, to various levels of management on enterprise learning system functionality. Ensured that AICC/SCORM standards were integrated into web-based content. Identified and recommended implementation of value added and cost effective methodologies for supplementing functionality of enterprise learning management platform.
[ 2003-2005 ] Countrywide Home Loans, Simi Valley, CA
Web Designer
Job Title Description:
Responsible for integrating SCORM web-based content with the Peoplesoft ELM system, systems development life cycle on small size development and enhancement web based projects; participated as a team member on medium and large projects. LMS administration configuring web-based content to launch in the staging and production environment. LMS administration creating catalog items and activities for web-based courses. Development of graphic elements for web pages and presentations. Assisted instructional designers as needed.
Supported and assisted the client with requirements definition, analysis, design, testing, system documentation and user training.
[ 2002-2003 ] Countrywide Home Loans, Simi Valley, CA
IT Associate
Job Title Description:
Attended a year long information technology campus sponsored by Countrywide. Classroom training covered in this program included: network administration, web development, information security, database design and I.T. Central procedures. Graduated from the program March, 2003.
[ 1999-2002 ] Countrywide Home Loans, Simi Valley, CA
CBT Designer
Job Title Description:
Designed Computer-Based Training courses covering Countrywide Insurance specific procedures and processes using the Quest authoring tool. Attended frequent quality assurance meetings with the Loan Administration department discussing content development/design best practices.
[ 1997-1999 ] Countrywide Home Loans, Simi Valley, CA
Admin Rep, Home Warranty
Job Title Description:
Customer contact and claim support for the Countrywide Insurance Home Warranty product.
Education
[ 1990-1992 ] Moorpark College, Moorpark, CA
AA Degree – English
[ 2009 ] University of Phoenix, Woodland Hills, CA
Currently attending University of Phoenix on-line program working towards a Bachelor of Science degree in e-Business.
Learning Management System and Software Experience
LMS experience: Plateau LMS, SumTotal LMS, Peoplesoft ELM, Saba LMS.
Software experience: Lectora Professional Publishing Suite, Quest, Captivate 2.0, Articulate, Flash MX, PowerPoint, Fireworks, Photoshop, Dreamweaver MX, Lotus Notes, Visio, Sharepoint, MS office applications, HTML, JavaScript.
Skills: Familiar with AICC/SCORM standards, Technical Writing, Teaching/Training, Performance measuring, ADDIE model, Multimedia, Curriculum and course development. Have the ability to work independently or on a team.
References
Jennifer Willis
EVP, Enterprise Learning Services
Countrywide Home Loans
Patrick Kerr
1st VP, Training & Development
Countrywide Home Loans
HR – Learning Technology
Gavin Harry
Learning Technology Consultant
Countrywide Home Loans
Russell Davis
JLENS Manager
Raytheon
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