Customer Service Manager

Steven A. Gerhardt

Tel:716-***-****

**********@***.***

Experienced * Results-Oriented *Strong Communicator *Problem Solver

SUMMARY

A highly experienced in all aspects of funeral service, working with families and Managing Funeral homes for over 20 years. Dedicated, multifaceted, and hard-working individual with outstanding interpersonal and organizational skills. Quick-learning and reliable, with the ability to successfully achieve set sales goals and objectives.

AREAS OF EXPERTISE

Office Management, Administrative Services, Customer Service, Accounts Payable, Sales, Payroll

Embalming/Restorative Art, Scheduling, Training

COMPUTER EXPERTISE

Funeral Directing Programs * Excel * Microsoft Office * Power Point * Problem Solving

PROFESSIONAL EXPERIENCE

Currently working in Alaska 2010- Present Assist in Running FH & Crematory

Neptune Cremation Society 2008-2010

Service Manager (FDIC)

• Running the daily operations for the cremations in the Counties of Lee, Collier,

Charlotte, Sarasota, and Manatee.

• While overseeing body removal, filing of death certificates, and return of cremains.

• Interacted with family members daily.

• Handled all sales and services for at need cremations.

• Arranged and scheduled all services for burial.

• Increased the company’s market share by interacting with community members

and various social organizations.

A Hui Hou Funeral Home and Crematory

Shareholder 2006-Present trying to sell Stock.

Funeral Director/Embalmer/Cremator

• Running the daily operations of the business/Senior Embalmer

• Strong Community Relations/Ran a trade business in NY

• Licensed in Hawaii for 8 years.

Dean Lopez Funeral Home and Crematories (FD)/ Volusia County Cremation Society & Daytona Memorial Park (FDIC)

Funeral Director/Manager of Crematory’s 2003-2006

Managed funeral homes and Crematory’s

• Ran the daily operations, increased market share.

• Licensed in Florida and crematory operator.

• Interacted with Community Members and Leaders to maintain a positive profile in the area.

Otto Redanz Funeral Homes

Director of Operations 1993-2003

• Provided administrative services, such as billing, payroll, generating quarterly reports, training new Employees, and scheduling work shifts for employees as needed.

• Communicated on a daily basis with corporate offices to ensure that policies and procedures were

Implemented on a timely basis.

• Worked closely with both internal and external customers, ensuring that superior service was provided Empowered by executive-level management to resolve customer service\ challenges.

EDUCATION/PROFESSIONAL DEVLOPEMENT

• Mortuary Sciences Degree. University of New York, Canton. Associates in Applied Sciences.

• Board Certified in Medical Funeral Director and embalmer for over 20 years Legal Death Investigations in NYS, County Coroner and Medical Examiners Association.

• Worked for FEMA and DMORT Supervisor, Strike Team and Family assistance Councilor, responding to disasters and Federal Responses.

Emergency Medical Technician D/CPR ? Volunteer Fireman

Licensed in the States of Florida, Hawaii and New York, Alaska.

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