Manager Customer Service

Dane Ellis DeLoach

*** ****** ***

Carrollton, GA 30117

404-***-**** or 770-***-****

***********@*****.***

Objective: To find a challenging position in management to use my ability to lead, motivate, organize and analyze to help a company further its position in today’s ever changing market place.

Experience:

2010-Present RaceTrac Petroleum Inc. Atlanta, GA

Manager

Manage daily operations.

Customer relations, guest focused greetings and sale closing.

Ordering, Scheduling, Housekeeping duties.

Stock counts, inventories.

2006-2010 SSC Service Solutions Murfreesboro, TN

Operations Manager

Manage and operate cleaning of 52 classroom and office buildings.

Responsible for a 2.9 million dollar budget annually.

Responsible for a $16,000.00 supply budget monthly.

Analyze and dissect monthly P and L statements.

Choose and maintain course of direction that controls the largest account within our division.

Manage 162 cleaning staff, 8 shift supervisors. Staff development and retention.

Direction and supervision, and planning with 3 managers.

Campus of Middle Tennessee State University, enrollment 27000 students.

Manage $80,000.00 payroll budget monthly.

Manage and layout scope of work according to contract.

2001-2006 BCS Cleaning Services Atlanta, GA

Owner/ Operator

Manage all daily operations, banking, staff follow up, customer relations.

Staff training, retention, development.

Analyze and dissect monthly P and L statements.

Marketing of services, maintain customer service, oversight of 30 employees.

Hiring, termination of staff.

1996-2001 Sweet Factory Atlanta, GA

Area Manager

Manage all daily operations, banking, staff follow up, customer relations.

Staff training, retention, development of 6 managers.

Analyze and dissect monthly P and L statements.

Hiring of managers, and staff.