Quality Control Training
Resume:
Yvonne V. M. Graves
Martinsburg, WV 25404
EDUCATION
PSGS Leadership Training; Clarion Hotel, Shepherdstown, WV; certificate of completion 2008
Microsoft Office XP Professional; Berkeley County Adult Education; certificate of completion 2003
Skills for New Managers seminar; HCC, Hagerstown MD; certificate of completion 2003
Management Interviewing Skills Training (QSS Corporate training), USCG OSC; certificate of completion 2003
Management FMLA Training (QSS Corporate training), USCG OSC; certificate of completion 2003
Office/Computer Technology; James Rumsey Center, Martinsburg, WV; graduated June 1991
Diploma, General Studies; Berkeley Springs High School; Berkeley Springs, WV; 1989
SUMMARY
• Advanced knowledge of procedures and processes for two 24x7x365 departments
• High level user of Microsoft Office (including Excel, Word, and Visio)
• Detailed knowledge of various internal applications
• Experienced Tier1 level help desk computer operator
• Knowledgeable in system monitoring functions
• Adept Quality Control Specialist
• Assist in creation and editing of system documentation
• Gather, analyze and provide presentations for statistical metrics
• Provide administrative support for meetings and presentations
• General administrative tasks
COMPUTER SKILLS
Microsoft Office Suite
Remedy helpdesk ticket system
Deltek timekeeping application
Rational/Clearquest ticket system
EXPERIENCE
Ace Information Solutions (U.S. Coast Guard)
Kearneysville, WV US
Functional Analyst, December 2010 - Present
• Perform historical research
• Responsible for updating and maintaining all personnel training; including refresher training
• Perform periodic checks and drills to ensure requirements are being met
• Attend business system and support area meetings, as requested
• Stimulate training initiatives and provide continual upgrades
• Provide project and operational work tracking
• Provide administrative support for two 24x7x365 departments
• Review work flows and make suggestions for improvement
• Provide documentation editing and creation support
• Perform backup supervisor duties
• Gather, analyze and present statistical data
• Maintain monthly maintenance schedules for over 40 applications
• Provide System Management Meeting and Monthly Progress Report statistics
• Update Personnel Requirements
• Maintain internal team shared drive
• Ensure consistency of daily operations, log annotations, and practices throughout the shifts
• Act on behalf of the department manager
Perot Systems Government Services Inc. (U.S. Coast Guard)
Kearneysville, WV US
System Support Specialist/Data Management Specialist, February 2008 – December 2010
• Perform historical research as requested
• Responsible for updating and maintaining all personnel training; including refresher training
• Perform periodic checks and drills to ensure requirements are being met
• Attend business system and support area meetings, as requested
• Stimulate training initiatives and provide continual upgrades
• Provide project and operational work tracking
• Provide administrative support for two 24x7x365 departments
• Review work flows and make suggestions for improvement
• Provide documentation editing and creation support
• Perform backup supervisor duties
• Gather, analyze and present statistical data
• Maintain monthly maintenance schedules for over 35 applications
• Provide System Management Meeting and Monthly Progress Report statistics
• Update Personnel Requirements
• Perform as a fully functional computer operator
• Ensure consistency of daily operations, log annotations, and practices throughout the shifts.
• Act on behalf of the department manager
Quality Control Specialist Level IV, January 2007 – February 2008
For the National Vessel Movement Center (NVMC) department
• Perform adhoc & contractual random Quality Control data base checks
• Perform historical research as requested
• Responsible for updating and maintaining all personnel training; including refresher training
• Perform periodic checks and drills to ensure requirements are being met
• Attend business system and support area meetings, as requested
• Stimulate training initiatives and provide continual upgrades
• Provide project and operational work tracking
• Review work flows and make suggestions for improvement
• Provide changes and updates to current documents
• Gather, analyze and present statistical data
QSS (U.S. Coast Guard)
Kearneysville, WV US
Quality Control Specialist Level IV, October 2005 – January 2007
For the National Vessel Movement Center (NVMC) and Data Center Support (DCS) departments
• Perform all NVMC functions noted in above (current) job position
• Perform data validation for the AMVER system.
• Perform historical research as requested and report results to the DCS FAM.
• Responsible for updating and maintaining all DCS personnel training; including refresher training.
• Perform periodic checks and drills to ensure requirements are being met for DCS.
• Ensure consistency of daily DCS operations, log annotations, and practices throughout the shifts.
• Stimulate DCS training initiatives and provide continual upgrades.
• Provide administrative support for the DCS department.
• Review DCS work flows and make suggestions for improvement.
• Provide changes and updates for DCS documentation to the FAM for inclusion in current documents.
Quality Control Specialist Level IV, June 2004 - October 2005
• Perform Quality Control checks and report results
• Gather, analyze and present statistical data
• Perform historical research as requested
• Review work performance for new hires during their first 90 days of employment and send the results to the SANS FAM for inclusion into the new hires 90-day performance review
NVMC Watch Center Supervisor , December 2001 - October 2005
• Supervise 24x7x365 Watch Center
• Create and maintain work schedule for a staff of twenty-eight
• Conduct monthly supervisor meetings
• Act as liaison between contract employees and military representatives
• Monitor incoming message traffic
• Perform Quality Control checks and report results
NVMC Watch Center Lead Analyst Level III, October 2001 - December 2001
• Day-shift supervisor for 24x7x365 Watch Center.
• Create and maintain work schedule for a staff of twenty-eight
• Conduct monthly shift meetings
• Monitor incoming message traffic
• Perform Quality Control checks and report results
ASG-GSG (U.S. Coast Guard)
Kearneysville, WV US
Data Management Specialist, Sr., June 1998 – October 2001
• Shift lead for 24x7x365 Watch Center
• Perform data validation
• Provide systems monitoring for over 25 applications
• Perform manual backups
• Provide Help Desk functions for off-hour, weekends, and holidays
RMS Information Systems, Inc. (U.S. Coast Guard)
Kearneysville, WV US
Data Analyst Level II, May 1996 – June 1998
• Assistant shift supervisor for 24x7x365 Watch Center
• Perform data validation
• Provide systems monitoring
• Perform manual backups
• Provide OSC Help Desk functions for off-hour, weekends, and holidays
Data Analyst Level I, January 1992 – May 1996
• Perform data validation
• Provide OSC Help Desk functions for off-hour, weekends, and holidays
PERSONAL AWARDS
• Two Coast Guard Unit Commendations (1999 & 2000).
• One certificate of appreciation (1996).
• Employee of the Month, RMS Information Systems, Inc. (1993).
• USCG Operations Systems Center Plankowner (1992).
REFERENCES: Upon request
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