Information Technology / Network Admin / Desktop Support

DUSTIN VO

818-***-**** **** CEDROS AVE., PANORAMA CITY, CA 91402 ******@*****.***

Highly qualified and well developed MCP, MCSE, MCDBA, MCSA, A+, Network+, CCNA certified IT professional with extensive network administration and desktop support experience that excels at leading technical operations and coordinating multiple projects simultaneously. Currently seeking an Information Technology position that will effectively utilize acquired technical skills and abilities while demonstrating a track record of increasing responsibility in coordinating with user departments in system design, product definition, release documentation, and data transmissions.

KEY STRENGTHS

 Innovative Application of Technology

 Quality Assurance

 Translating Business Data Into Action

 Project Management

 Hardware/Software Maintenance

 User Acceptance Testing

 Systems Administration

 Helpdesk Support

 Team Leadership

 Strategic Planning

 Solution Concept to Execution

CORE COMPETENCIES

- Unique competency in translating business issues into IT solutions including opportunity identification, requirements development, delivery, support, and analysis.

- Full lifecycle experience in scoping, designing, developing, deploying, and supporting enterprise scale business applications and business intelligence software.

- Hands-on experience leading all stages of system analysis efforts, including requirements definition, design, architecture, testing, and support.

- Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project team initiatives.

TECHNICAL PROFICIENCY

Software: Windows Vista/XP/2003/2000/9x, Microsoft Office 2007/2003/XP/2000 Pro, Citrix, VERITAS Back-Up V11, Track-It, Mas9, WinFax Pro, FTP, Ipswitch IMail, WS_FTP, Norton Anti Virus, McAfee Anti Virus, GHOST, Drive Copy, Dameware, VNC, Remote Desktop, PC Anywhere, NetMeeting, Remotely Anywhere

Hardware: IBM compatible PCs, workstations, Dell servers, laptops and workstations, HP servers, laptops and workstations, HP local and network printers, Motherboards, Video & Sound Cards, Memory Chips, Controller Cards, Tape Backup Drives, Optical Drives, Scanners

Services: DNS, AD, DHCP, POP3, SMTP, TCP/IP installed and configured

PROFESSIONAL PROFILE

PREMIERE RADIO NETWORK  Sherman Oaks, CA Jul. 2000 – Jan. 2009

Network Administrator | Desktop Support Specialist

- Implemented the installation, troubleshooting, administration, and upgrades of all desktop workstations, laptops, servers, local and network printers, Blackberry, PDA, hardware and software applications.

- Directed daily operations of department, analyzing workflow, establishing priorities.

- Collaborated with staff, users, and management to establish requirements for new systems and modification.

- Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance support.

- Setup equipment for employee use, performing and ensuring proper installation of cable, operating systems and appropriate software.

- Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and configurations.

- Answered users’ inquiries regarding computer software and hardware operation issues.

- Diagnosed and resolved functionally issues regarding Microsoft Word, Excel, PowerPoint, Outlook under level 2, 3 supports for over 400 users internally and over 200 users externally.

- Created a manage standard desktop images for employees based on job function reducing the time required to install appropriate software on a new PC by copying the appropriate image to a new computer’s hardware.

DUSTIN VO

818-***-**** 9229 CEDROS AVE., PANORAMA CITY, CA 91402 ******@*****.***

PROFESSIONAL PROFILE

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- Installed and configured DNS, DHCP, SMTP, TCP/IP, Exchange 2003, VERITAS Backup V11, SQL, Symantec Norton Antivirus, Citrix, Mas90, PC Anywhere, VNC, DameWare utilities, Net Meeting, Remote Desktop and VPN on Windows 2003 server.

- Delivered excellence in customer service through situation analysis and timely resolve of escalating problems.

- Maintained needed files by adding and deleting files on the network server and backing up files to guarantee their safety in the event of problems with the network.

- Setup, created and managed user accounts; assigned privileges and passwords, and administered the network security systems.

- Provided remote and on-site support for outside users with install applications, troubleshoot PCs issued, resolved internet issued, updates, and patches Microsoft security.

TELETECH  Van Nuys, CA Mar. 1997 – Jun. 2000

Network Assistant

- Managed a broad range of installation, upgrade, roll-out, and troubleshooting projects for Windows based networks, with focus on computer/network systems running Teleservices proprietary customer billing software within Telecommunications industry.

- Resolved users’ inability to log into system, requiring password resets, fixed hardware/software, broadband cable, and connectivity problems.

- Assisted IT Manager with the configuration, preparation of computers, printers, and installation of equipment and applications software with simple maintenance and repair computers.

- Helped with Microsoft Windows Servers, Microsoft Word, Excel, PowerPoint, Outlook and associated disk and backup systems.

EDUCATION & CERTIFICATIONS

U.S. Career Institute, Fort Collins, CO

Pharmacy Technician

Institute College of Technology, Los Angeles, CA

B.S., Computer Science

Los Angeles Pierce College, Woodland Hills, CA

A.A., General Art

WINDOWS 2008, MCP, MCSE, MCDBA, MCSA, A+, Network+, CCNA, SharePoint Admin, certifications

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