Sales Quality Assurance

Ramesh DVSB

+1-617-***-**** ******@*****.***

PROFFESIONAL SUMMARY:

Around 4.5 years as a SAP SD Consultant on development implementation and support.

Having 4 + years of domain experience in sales and marketing in Pharmaceutical industry.

TECHNICAL SKILLS

OPERATING SYSTEMS Windows 98/XP, Windows 2000/2003.

ERP SAP R/3 4.6 C, 4.7 E.E and Ecc 6.0.

Roles and Responsibilities:

Customizing various Document types for Sales, delivery and Billing as well as item categories and schedule line categories.

Pricing Procedure Determination mapping Different types of pricing,Using Condition Types, Access Sequence and Condition Tables as per requirement.

Customizing various Basic Functions like output determination, Material Determination, Free Goods, Listing and Exclusion, Credit management, Availability check using ATP logic and Transfer of Requirement.

Customizing Revenue Account Determination procedure.

Route determination and Rebate processing.

Uploading legacy data to SAP and ABAP query for generating reports

Data collection from client & upload of cut over data.

Final preparation for Go-live, End user training.

GAP Analysis and MIS Analysis

Understand the business requirement via detailed study of the AS IS process document

Suggested and documented SAP mapping

Identified the GAPs

Presented and design sign off

Configuration doc completion (took screen shots from production system)

Interaction with technical consultant

Actual configuration & Unit testing

Upload & execute the rest in Quality Centre (QC)

Support- Experience:

Handling the day to day issues of the users and help to resolve the problems they face in doing the transactions.

Handling tickets on day to day basis.

Responsible for timely resolution for end users.

Worked in support team as a core member.

2

Client Novozymes

Role Functional Analyst

Organization Tera Infotech Pvt.Ltd

Duration Jan 2009 – Sep 2011

Novozymes is a Denmark based company which is into manufacturing of enzymes and spread across many countries across world. It has got its regional offices located in Brazil, China, Europe, India and North America which together cover most of the world.

Roles and Responsibilities:

Implementation experience includes business requirements gathering, GAP analysis, mapping client’s business process to SAP processes, configuration, re-engineering, testing and end user training.

Worked on various project phases using ASAP methodology till Go-Live & Production Support as Project Preparation, Preparation of Business Blueprint, Configuration, Final Preparation, Go-Live and Post Production which includes Enterprise Structure setup, Master Data setup, Data conversion, Testing & End user Training.

Extensively worked for Customization & Configuration on version R/3 4.6C and ECC6.0 in the areas of SD Enterprise Structure, Partner Determination, Account Determination, Tax Determination, Pricing Procedures, Condition Exclusions, Output Determinations, Text Determination, Availability Check (ATP/MRP), Master Data (as CMR, MMR,CMIR, Condition Records), Order Management, Deliveries, Billing/Invoicing.

Experienced in SD integration with LE, WM, MM, FI/CO and PP.

Customization & Configuration of processes as Order to Cash Cycle, Procure to Pay Cycle, Contract Management, Credit Management, Rebate Management with Extended Rebate Management, Third Party Order Processing, Intercompany Billing Process, Make To Order stocks, Stock Transfer Orders, Consignment Process, Forecast and MRP Run, Production Cycle.

Data Migration: Expertise in migrating and converting data from legacy system to SAP using LSMW, IDOCS.

Production Support: Worked on daily production issues along with small developments in co-ordination with ABAP team as per the requirement

Interfaces: Co-ordinate with third party tools as Business Connector, BIZTALK, FTP Server for Interfaces between SAP and non SAP Systems. Co-ordinate with Business Connector team to do mapping of fields in XML file for creation of Sales Orders in SAP

IDOC Processing: Provided production support for issues in IDOC for error to synchronize between two decentralized SAP Systems, such as IDOC for Sales Orders, Purchase Orders, Returns and Cancellation of Sales Orders, ASN, Shipment Documents. Worked on IDOC for EDI for Billing.

Batch Jobs: Worked to set up Batch Jobs with creation and selection of proper variant for MRP Run, Confirmation of Transfer Orders, Printing of Shipping Labels, Picking Labels, Packing Slips with Invoices automatically.

Provided solution for Rebates by configuring Rebate Management.

Corrected Account Determination Procedure to add G/L accounts and account keys related to rebate management

Corrected existing Text Determination and Output Determination to accommodate clients enhanced requirements than previous implementation

Conducted Integration testing of the business processes in SAP with other associated modules.

Conducted End User Training and created End User Manual.

1

Client The Coca Cola Company Ltd.

Role Sr.software engineer

Organization Satyam Computer services.

Duration April 2007 – Nov 2008

Roles and Responsibilities:

Defined Enterprise Structure including Sales Organization, Distribution Channel and

Division.

Worked in support team as a core member.

Defined customer and material master data.

Configured sales, Delivery and Billing Document Types

Defined copy control between sales, delivery and billing documents.

Special business process like Cash Sales, Rush Order & Consignment process.

Defined pricing procedures as per business requirement of the company.

Defined and configured number ranges for sales documents.

Configured Shipping Point determination.

Material determination, Material listing and exclusion, Output determination, Partner determination, Free goods determination & Account Determination

Involved in developments and enhancements for various SAP requirements.

Interaction with end users through net meetings/phone/mails for resolving the issues based on severity levels

Post implementation support includes solving the tickets raised by the end users.

Preparation of history of service requests generated by the customer.

Maintaining the accuracy of all master data.

Was a member of support team involved in preparation of the training manuals.

FUNCTIONAL EXPERIENCE

Company : Glaxo Smithkline Pharmaceuticals Ltd

Designation : Medical Representative

Duration : 04/2002- 07/2006

Responsibilities:

Formulating long term/short term strategic plans, budgets to enhance sales,conducting negotiations & marketing operations thereby achieving increased sales growth across the region.

Conceptulalising & implementing sales promotional activities as a part of brand building & market development effort.

Building & strengthening relationships with key accounts,Medical fraternity,opinion leaders,there by ensuring high customer satisfaction by providing them with complete product support.

Coducting CME,DGM (Doctors Group Meeting),PMS (Post Marketing Study).

Interact with various cross functional departments like Quality Assurance, Quality Control, Commercial, logistic, Finance, Legal, supply chain, Business Head & Regulatory.

Monitoring distributor sales and Marketing activities.Keeping an eye on the competition and their strategies.

Effective implementation of world wide sales force excellence program techniques

in order to focus on customer needs.

EDUCATION DETAILS:

• First class in Master of Sciences (M.Sc) from Nagarjuna University with 70% passed in May 1999.

• First class in Bachelor of Science from Kakatiya University with 79% passed in March 1997.

PERSONAL PARTICULARS

Address 7525 MARCHAND LANE APT:506 CHARLOTTE-28262

Marital Status Married

Nationality Indian

References – Available on request

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