Customer Service Executive Assistant
Resume:
JULI J. MARIANI
Citrus Heights, CA 95621
SUMMARY
Talented executive assistant with outstanding project management, organization, communication, and supervisory skills. Proactive, detail-oriented planner with extensive experience working in fast-paced and changing environments. Extensive customer service experience; ability to resolve issues to high satisfaction. Experience managing executive-level calendars and schedules, coordinating executive travel, and facilitating internal and external events.
PROFESSIONAL EXPERIENCE
November 2009 – March 2011 Bigge Crane and Rigging San Francisco, CA
Office Manager / Executive Assistant
Office Manager for the Oakland office
Executive Assistant to the Vice President of Bigge Crane and Rigging
Managed, supervised and coordinated office build-out including equipment, furniture, décor selection and installation, move coordination, etc
Managed insurance and workers compensation compliance for 40 sub-contractors
Prepared reports, organization charts, and proposals using Microsoft programs
Created payables tracking system
Trained, mentored and assisted five Project Managers as needed
June 2008 – November 2009 Contractor San Francisco, CA
Executive Assistant /Office Manager
Executive Assistant to the CFO and four Senior Vice Presidents at Advent Software
Executive Assistant to the Senior Marketing Director and also the CIO at Thomas Weisel Partners
Office Manager/Executive Assistant to the CEO, COO, and CFO of Tutor Corps.
Co-organized Thomas Weisel Partners’ 2008 Calgary Stampede event (http://calgarystampede.com/)
Organized Advent’s Board of Director meeting including travel, catering and meeting materials
Executive Assistant to Sarah Martinez Tucker, former Under Secretary of Education for George W. Bush
Prepared all aspects of Hispanic Scholarship Funds Board of Director meeting including creating and editing a 281-page PowerPoint presentation
February 2006 – May 2008 Imhaus Insurance Novato, CA
Executive Assistant /Office Manager
Executive Assistant to the President
Assisted and directed all aspects of insurance enrollment, implementation, and account management
Coordinated ordering, purchasing, delivery and budgeting of marketing and office materials
Prepared reports and proposals using Microsoft Office 2003
Created and implemented business plans detailing business goals and how to attain them
Assisted with various office projects utilizing office management, executive assistant, and human resources skills
September 2007 – March 2008 Beecher Carlson San Francisco, CA
Executive Assistant /Office Manager
Executive Assistant to four Senior Vice Presidents
Supervised and coordinated a 15,000 square foot office build-out including equipment, furniture and décor selection and installation, move coordination, etc.
Human Resources contact for office including new hire implementation, computer system training, and labor standard compliance
Coordinated ordering, purchasing, delivery and budgeting of marketing and office materials
Prepared reports and proposals using customer service programs (i.e., AMS and CRM), as well as Microsoft programs
Created and implemented business plans specifically targeting new business accounts
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April 2004 – January 2006 Marin General Hospital Greenbrae, CA
Sr. Administrative Assistant – Mental Health & Diagnostic Imaging
Sr. Administrative Assistant to the Director of Diagnostic Imaging and the Director of Mental Health
Provided assistance and direction to doctors, registered nurses, technologists, and clerical staff
Assistant supervisor to 40 clerical staff members
Conducted surgical inventory; coordinated the ordering, purchasing, delivery, and budgeting of marketing and office materials for eight departments
Managed new-hire clearance follow-up and set-up (e.g., job posting, onsite computer set-up, new hire drug testing, etc.), ensured License and Certification compliance (My department was awarded twice yearly bonuses as a result of our 100% compliance record)
Prepared reports and proposals utilizing Microsoft and Sutter programs
Assisted with various office projects utilizing office management, executive assistant, and human resources skills. Project highlight: Updated and organized all personnel files to comply with California Department of Labor Standards. Created and maintained job descriptions
Researched, investigated, documented, and closed all customer service, billing, network, coding and insurance eligibility issues
Maintained hospital-wide compliance as stipulated by the California Department of Health Services, Centers for Medicare & Medicaid Services (CMS), and the Joint Commission on the Accreditation of Healthcare Organizations (JCAHO). Created and edited Policy & Procedure manuals for 18 departments
Provided customer service to patients on issues related to claims, billing, appointments, and complaints
Provided Director with status reports on outstanding issues and issue resolution
Developed communication and workflow plans for eight departments
Created and edited policy and procedures manuals for eight departments
Coordinated vendor and hospital-sponsored events
Cultivated relationships with Directors, Managers and assorted staff
Wrote and delivered meeting minutes for Medical Director, IT and other departments
Monitored and approved staff timesheets utilizing Kronos; maintained all personnel files for eight departments
Assisted Director and staff with human resources and payroll issues
November 2000 – April 2004 Aetna, Inc. San Francisco, CA
Sr. Administrative Assistant - Group Insurance
Executive Assistant to Vice President of Western Region
Supervised, trained, and mentored eight support staff
Provided assistance and direction to regional team on issues related to billing, quotes, proposals, and contracts.
Human resources contact for 22 employees; implemented HR policies and procedures; processed HR-related tasks using PeopleSoft
Budgeted, monitored, and approved expenses for 22 employees
Managed ordering, purchasing, delivery and budgeting of marketing and office materials (e.g., brochures, kits, giveaways, office supplies, etc.) for region, using KP/Bertelsmann/ARIBA ordering systems
Coordinated all new hire implementation (e.g., security clearance, job advertising, computer set-up, drug testing, etc.)
Prepared reports and proposals using Aetna programs
Researched, investigated, documented, and presented staff issues to Vice President for final resolution (included resolution of patient claims, billing, network, and eligibility issues)
Provided members and staff with customer service support concerning claims, billing, eligibility, and contracts
Provided account managers with status reports on outstanding customer service issues and issue resolution
Produced and edited Administration Manuals to meet hospital-wide specifications
Prepared Summary of Benefits documents for brokers, account managers, and clients
Cultivated successful, proactive relationships with brokers, human resources, and benefit administrators to resolve issues and clarify benefit questions
Organized yearly Broker Appreciation event including travel, room reservations, catering, gifts, and entertainment for 20 attendees
SUMMARY OF SKILLS QUALIFICATIONS
Aetna systems (GEBAR, CCI, AAS, EIB, CTO, ARIBA, E.SERVICE)
Microsoft Word
Microsoft Excel
Macintosh
Goldmine
Microsoft PowerPoint
Microsoft Outlook
Microsoft Internet Explorer
Microsoft XP
Microsoft Vista
ADP
Microsoft Access
CRM
Lotus Notes
WordPerfect
Kronos Super User
PeopleSoft
Microsoft Publisher
Misys
Various Telephone & Voicemail Systems
Vocera Super User
Typing: 70 wpm
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