JULI J. MARIANI

**** *********** ******

Citrus Heights, CA 95621

415-***-****

SUMMARY

Talented executive assistant with outstanding project management, organization, communication, and supervisory skills. Proactive, detail-oriented planner with extensive experience working in fast-paced and changing environments. Extensive customer service experience; ability to resolve issues to high satisfaction. Experience managing executive-level calendars and schedules, coordinating executive travel, and facilitating internal and external events.

PROFESSIONAL EXPERIENCE

November 2009 – March 2011 Bigge Crane and Rigging San Francisco, CA

Office Manager / Executive Assistant

Office Manager for the Oakland office

Executive Assistant to the Vice President of Bigge Crane and Rigging

Managed, supervised and coordinated office build-out including equipment, furniture, décor selection and installation, move coordination, etc

Managed insurance and workers compensation compliance for 40 sub-contractors

Prepared reports, organization charts, and proposals using Microsoft programs

Created payables tracking system

Trained, mentored and assisted five Project Managers as needed

June 2008 – November 2009 Contractor San Francisco, CA

Executive Assistant /Office Manager

Executive Assistant to the CFO and four Senior Vice Presidents at Advent Software

Executive Assistant to the Senior Marketing Director and also the CIO at Thomas Weisel Partners

Office Manager/Executive Assistant to the CEO, COO, and CFO of Tutor Corps.

Co-organized Thomas Weisel Partners’ 2008 Calgary Stampede event (http://calgarystampede.com/)

Organized Advent’s Board of Director meeting including travel, catering and meeting materials

Executive Assistant to Sarah Martinez Tucker, former Under Secretary of Education for George W. Bush

Prepared all aspects of Hispanic Scholarship Funds Board of Director meeting including creating and editing a 281-page PowerPoint presentation

February 2006 – May 2008 Imhaus Insurance Novato, CA

Executive Assistant /Office Manager

Executive Assistant to the President

Assisted and directed all aspects of insurance enrollment, implementation, and account management

Coordinated ordering, purchasing, delivery and budgeting of marketing and office materials

Prepared reports and proposals using Microsoft Office 2003

Created and implemented business plans detailing business goals and how to attain them

Assisted with various office projects utilizing office management, executive assistant, and human resources skills

September 2007 – March 2008 Beecher Carlson San Francisco, CA

Executive Assistant /Office Manager

Executive Assistant to four Senior Vice Presidents

Supervised and coordinated a 15,000 square foot office build-out including equipment, furniture and décor selection and installation, move coordination, etc.

Human Resources contact for office including new hire implementation, computer system training, and labor standard compliance

Coordinated ordering, purchasing, delivery and budgeting of marketing and office materials

Prepared reports and proposals using customer service programs (i.e., AMS and CRM), as well as Microsoft programs

Created and implemented business plans specifically targeting new business accounts

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April 2004 – January 2006 Marin General Hospital Greenbrae, CA

Sr. Administrative Assistant – Mental Health & Diagnostic Imaging

Sr. Administrative Assistant to the Director of Diagnostic Imaging and the Director of Mental Health

Provided assistance and direction to doctors, registered nurses, technologists, and clerical staff

Assistant supervisor to 40 clerical staff members

Conducted surgical inventory; coordinated the ordering, purchasing, delivery, and budgeting of marketing and office materials for eight departments

Managed new-hire clearance follow-up and set-up (e.g., job posting, onsite computer set-up, new hire drug testing, etc.), ensured License and Certification compliance (My department was awarded twice yearly bonuses as a result of our 100% compliance record)

Prepared reports and proposals utilizing Microsoft and Sutter programs

Assisted with various office projects utilizing office management, executive assistant, and human resources skills. Project highlight: Updated and organized all personnel files to comply with California Department of Labor Standards. Created and maintained job descriptions

Researched, investigated, documented, and closed all customer service, billing, network, coding and insurance eligibility issues

Maintained hospital-wide compliance as stipulated by the California Department of Health Services, Centers for Medicare & Medicaid Services (CMS), and the Joint Commission on the Accreditation of Healthcare Organizations (JCAHO). Created and edited Policy & Procedure manuals for 18 departments

Provided customer service to patients on issues related to claims, billing, appointments, and complaints

Provided Director with status reports on outstanding issues and issue resolution

Developed communication and workflow plans for eight departments

Created and edited policy and procedures manuals for eight departments

Coordinated vendor and hospital-sponsored events

Cultivated relationships with Directors, Managers and assorted staff

Wrote and delivered meeting minutes for Medical Director, IT and other departments

Monitored and approved staff timesheets utilizing Kronos; maintained all personnel files for eight departments

Assisted Director and staff with human resources and payroll issues

November 2000 – April 2004 Aetna, Inc. San Francisco, CA

Sr. Administrative Assistant - Group Insurance

Executive Assistant to Vice President of Western Region

Supervised, trained, and mentored eight support staff

Provided assistance and direction to regional team on issues related to billing, quotes, proposals, and contracts.

Human resources contact for 22 employees; implemented HR policies and procedures; processed HR-related tasks using PeopleSoft

Budgeted, monitored, and approved expenses for 22 employees

Managed ordering, purchasing, delivery and budgeting of marketing and office materials (e.g., brochures, kits, giveaways, office supplies, etc.) for region, using KP/Bertelsmann/ARIBA ordering systems

Coordinated all new hire implementation (e.g., security clearance, job advertising, computer set-up, drug testing, etc.)

Prepared reports and proposals using Aetna programs

Researched, investigated, documented, and presented staff issues to Vice President for final resolution (included resolution of patient claims, billing, network, and eligibility issues)

Provided members and staff with customer service support concerning claims, billing, eligibility, and contracts

Provided account managers with status reports on outstanding customer service issues and issue resolution

Produced and edited Administration Manuals to meet hospital-wide specifications

Prepared Summary of Benefits documents for brokers, account managers, and clients

Cultivated successful, proactive relationships with brokers, human resources, and benefit administrators to resolve issues and clarify benefit questions

Organized yearly Broker Appreciation event including travel, room reservations, catering, gifts, and entertainment for 20 attendees

SUMMARY OF SKILLS QUALIFICATIONS

Aetna systems (GEBAR, CCI, AAS, EIB, CTO, ARIBA, E.SERVICE)

Microsoft Word

Microsoft Excel

Macintosh

Goldmine

Microsoft PowerPoint

Microsoft Outlook

Microsoft Internet Explorer

Microsoft XP

Microsoft Vista

ADP

Microsoft Access

CRM

Lotus Notes

WordPerfect

Kronos Super User

PeopleSoft

Microsoft Publisher

Misys

Various Telephone & Voicemail Systems

Vocera Super User

Typing: 70 wpm

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