Manager Training

Ankit Rawat

Contact No. +91-976******* (Mobile)

+91-013*-*******(Home)

e-mail. *****.****@*****.*** /**********@*******.***

S

uccessful management skills & experience with over nine years of expertise in operations, training and team development. Currently employed with The Leela Kempinski Goa ,

world’s leading operator of luxury hotels and resorts.

PROFILE

Health consultant of Holistic medicine with intensive experience in, Ayurveda, Traditional Thai Therapies, Yoga ,Western therapies and spiritual healing , diverse experience of working in International resorts and hotels.

Post graduate in Yoga Philosophy . Have professional diploma (Yoga & Naturopathy) from Asia's renowned Ashram (Parmarth Niketan-Rishikesh),Professional Training in Western & International Therapies from UK (IFA & ITEC) and PG diploma in Alternative Therapies from IIAM Kolkata (India).

Professional management experience acquired previously through employment with ANANDA-In The Himalayas (India) world’s best awarded destination Spa, later on with leading hotels of the world; Raffles International, Hotels and Resorts (West Indies), Mandarin Oriental Hotel group(Thailand),The Park Kolkata and Now with The Leela Kempinski Goa.

Possess highly polished communication, interpersonal and public relations skills

Excellent organizational and conflict management skills

Ambitious, career driven and have the ability to lead others in difficult situations . Flexible and thrive in an atmosphere demanding excellence, autonomy and strong team building skills

Expertise to handle the different recreational leisure operations .

Possesses knowledge, persistence, and goal-oriented attitude and capacity for easily

adapting to new working environments.

PROFESSIONAL EXPERIENCE

The Leela Kempinski Goa (India) June 2008-Feb 2011

Spa Manager/(Head of the department-Spa and Leisure)

Appointed to manage the daily operations of Spa and Recreation by guiding the team of professional in day to day operations. While Leela took over all management from GHM(A Singaporean Hotel Company) and decide to continue the word class great hospitality by following the old Indian tradition “Athithi Devo Bhava”(Guest is God).

Responsibilities

Plan, forecast and budget the revenues and expenses for the dept.

Implement strategies to achieve a larger market share and attract new segments for the dept.

Constantly upgrade products and services in line with changing customer expectations.

Drive a performance culture through all levels of employees in the dept.

Recruitment and performance appraisal of the employees in the Spa and accommodation department.

Developing measurable framework by using Zero defect product, process theories as center point.

Work in close coordination with sales and marketing, Finance and HR of the hotel for maximizing operational efficiencies.

Maintain high standards of hygiene and sanitization in and around the responsible area.

Create a work culture that keeps employees in high spirit and provides continuous learning and development to the employees.

Usage of feedback from ESS to draw an yearly action plan.

Generation of Reports and financial analysis of dept income.

Making and implementation of SOP’s .

Implementation and monitoring of control processes-Expenses

Ensure through regular monitoring of CFS and constant Guest Feedback, prompt, efficient and accurate service to all guests.

Implement the dept. services and daily activities.

Mandarin Oriental December 2005 – April 2008

Dheva Holistic Centre and Spa

Dhara Dhevi-Chiang Mai

Thailand

www.mandarinoriental.com

Senior Yoga Consultant

Took charge of this award winning renowned property Mandarin Oriental’s new opening Resort in Chiang mai-Thailand as Senior Yoga Consultant, later on get promoted as an acting Assistant manager Resort Activity(Dheva Spa). Dheva Holistic Centre and Spa is Mandarin’s only property where we are running and introducing successfully a range of Holistic healing therapies, Yoga, Wellness and Western treatments.

Responsibilities

Worked with Dr’s and Management’s core team to implement and introduce a holy concept of traditional and Holistic therapies together as holistic approach in daily life.

Supervising all resort activities, daily operations and fitness staff .

Developing Training Modules as per the requirement of the local culture and settings.

Daily training and speech for Spa team (Follow up LQE), an idea to increase our business and best satisfy services for our valuable guest.

Managing and coordinating wellness activities including both private tuition and group sessions for guest and hotel management based on their Personal consultation.

Organizing Yoga workshops and retreats for corporate groups and Hotel guest.

Shared space in most of the positive Guest comments.

RafflesAmrita Fitness & Recreation November 2004 to September-2005

Raffles Resort,

St.Vincent & the Grenadines, West Indies.

www.raffles.com

Senior Yoga Teacher/Recreation Supervisor

Was recruited initially to lead the pre-opening activities of the RafflesAmrita Spa , a 12 luxury deluxe treatment suites offering a range of western therapies. After setting up the Spa and running successfully promoted to take charge of the RafflesAmrita Fitness & Recreation dept as Recreation Supervisor.

Key Achievements & Responsibilities

Successfully planned and executed the pre-opening activities of the resort including the professional development menu and manpower planning, sequence of service, decided on the operating supplies & equipments. Reformed and applied the Company’s core standards as per the requirement of the global clientele.

Was responsible for the Spa set up and Assistant operation. Assisted in training and developing up to multi cultural staff in spa ethics, massage, facials, body scrubs, wraps, room set up, product knowledge, international hygiene and safety standards, and client customer care.

Helped Recreation Director Open up the Recreation Training, Developing and implementation of staff training and development programs and manuals and hiring the individuals to assist in training.

Assisted to Recreation director to create different activities for guest and staff in kids club, on different beaches and around the resort.

Worked as the Club Excell Trainer for Raffles Standards of hotel to the Staff.

ANANDA-In The Himalayas

The Palace Estate

Narendra Nagar- Tehri garhwal

Uttaranchal-India (North)

www.anandaspa.com

SPA Therapist June-2003-July-2004

“Ananda in the Himalayas” is India's only lifestyle destination spa voted “The Best Overseas Lifestyle Destination Spa” by the readers of the UK edition of Conde Nast Traveler Magazine, 2004 & 2005.”

Key Achievements & Responsibilities

Was responsible for different body therapies Western and Ayurveda including Panchakarma

Western therapies viz; Swedish Massage,Aromatherapy, Reflexology, Hydrotherapy with different body scrub and Advanced Power Stretching with Thai Massage.

Ayurveda Therapies based on Panchakarma and focused on traditional therapies of Kerala.

Assisted Spa director to help in different computer job work for staff training and daily operation.

Assist Yoga team to provide Complimentary Yoga session, when needed.

Sukhdevanand Yoga & Prakritik Chikitsa Mahavidyala –

Parmarth Niketan,

Rishikesh-Uttranchal (India)

Yoga Teacher and Naturopath Therapist November 2002- MAY 2003

Key Achievements & Responsibilities

Organized many Public Yoga and wellness camp with Guru and Ashram Staff.

Was responsible for daily Yoga sessions, Shuddhi Kriyas (Yogic Cleansing Process) ,Mantras classes and Therapies for Patients and Ashram Visitors.

Assist Dr’s and Ashram Staff to help and promote Holistic health and Spiritual activities in Daily life.

EDUCATION

Pursuing 3 yrs advanced diploma in Yoga and Naturopathy (Final Year-2011)

Certificate in Traditional Thai Therapies from Thailand

PG diploma in alternative therapies (IIAM-Kolkata)

Diploma in Yoga & Naturopathy-2002

Sukhdevanand Yoga evem Prakritik Chikitsa Mahavidhlaya-Parmarth Niketan- Rishikesh(Uttaranchal-India)

Certificate in Reiki –2003

By Ms Luisa Anderson- Australia

Professional Diploma in Computer-2002

National Institute of Information Technology (NIIT)

Bachelor of Commerce (B.Com)-2003

H.N.B.Garhwal University (Uttaranchal)

Training Received

Attended ISO certification training in The Leela Kempinski Goa.

Attended workshop by ITEC and IFA form England on Swedish and Aromatherapy massage in Ananda in the Himalayas

Three week study program of Asthanga Viniyas Yoga in Ananda in the Himalayas

taught by: Ms. Danai Paleogianni (Premier US Asthanga Yoga Teacher)

Achievements

Awarded for the best performance as an Employee of the year by Mandarin Oriental-Dhara Dhevi

Received an award on behalf of The Spa at The Leela Kempinski Goa for the best detoxifying scrub by Vogue magazine for 2010

Nominated for the SPA MANAGER OF THE YEAR 2010 by THE HOTELIER INDIA magazine

Awarded THE BEST HOD (Head of the department) for the year 2010-11 By The Leela Kempinski Goa.

Personal Details

Date of Birth-15th-October-1983

Holding Indian Passport No. E9061023 (Valid upto-May-04-2014)

Marital Status- Married

Language known-Hindi & English ,Basic Thai

Permanent Address- 158-Pragati Vihar,

Rishikesh-249201

Distt.Dehradun-Uttranchal

India (North)

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