Quality Assurance Software

Laurie Clark – P.O. Box ***, Graham, NC ***** -336-***-****

- Master of Science in Information Systems with vast business experience

- Seeking challenging position in Management or Information Technology field

Accomplishments

*Key member of Proventys team creating/implementing FDA validation process and 510K filing

*Created, developed QA scripts and efforts for MIT’s Touchstone project

*Provided Direction for Software QA of all Benefitfocus.com software products for 8 successful releases

*Reduced LabCorp’s defect rate in 2001 by 38% to current level of 1 significant defect per quarter or less.

*Earned Masters Degree in Management Information Systems – 3/1999

*Led EDS Technical Design Team for work groups – 1998

*Graduated from Electronic Data Systems (EDS), Systems Engineering and Development (SED) program 11/5/1997. Developed Engineering Specialty in Cobol & Assembler 1997 – 2001.

*Member of computer systems development team at Shippensburg University. Our inventory tracking product was selected by and installed at the Scotland School for Veterans Children, 5/6/1994

*Achieved BSBA degree (1994) as a full-time student while continuing full-time employment.

Computer Experience

Machines: Blade Servers, Unisys 2200/400 Mainframe, Unisys Clearpath Mainframe, IBM PC Compatibles 8088 through Centrino laptops running Windows 7, Sun Solaris, Unix, Linux RedHat, HDS Skyline 82, Amdahl 8741, HDS 52 Mainframe, DEC VAX, IBM 3270 Gateway.

Languages: COBOL, ALC, JCL, C/C++, HTML, PHP, ASP, Java, Javascript, SQL, SQLServer, Unix, DB2, Linux, Ruby, Ruby on Rails.

Programs: Batch Healthcare Claims Processing, File Handling (ISAM, QSAM, ESDS, KSDS, GDG & VSAM), input/output, sorting, data validation, transaction balancing, tables, data manipulation, report design, screen-scraping of mainframe data, dense screen layouts, Data Warehousing, Laboratory specimen tracking/reporting, Hospitals/Doctor’s Offices Appointment Scheduling/Reporting/Labs, Healthcare Benefit processing, billing and EDI applications, FDA Class II medical device software.

Operating Systems: Windows, MVS, IMS, Unix, Linux.

Software: MS Office Suite (Word, PowerPoint, Excel), Access, MSIE & All main web-browsers, Visual Basic, PowerBuilder, WS FTP-Pro, FrontPage (98-2000), Arachnophilia, TestDirector, WinRunner, LoadRunner, Extra! Mainframe Emulator, MS C/C++ Visual Studio, Java, MS Outlook, Net Dynamics, Business Objects, Web Intelligence, PeopleSoft, QuickTestPro (QTP), Jira, SQL Developer, PuTTY, jconsole, Remote Desktop connections, VPN, Ruby, Ruby on Rails, RESTFUL web services, SOA architecture.

Experience Proventys Inc, Durham, NC 27705

October 2008 to August 2010 – QA/QC Manager

Responsible for all QA/QC efforts, software verification, of Proventys applications. All must meet regulations including FDA’s 21 CFR Part 820, HIPAA and CCHIT. Author and maintain SOP’s for verification procedures, work instructions and documentation for Software Development Life Cycle (SDLC), Product Development Life Cycle (PDLC) and support of 510K filing efforts. Products are web-based applications with SOA architecture using RESTFUL web services. Selenium based java automation test suite to exercise regression testing. Write, review and approve test cases as needed. Execute functional, regression, stress/load and implementation testing in QA and validation environments as well as ad hoc testing in development. Agile methodologies used in software engineering of product.

Questcon Technologies Inc, Greensboro, NC 27408

April 2008 to August 2008 – Senior QA Coordinator (Consultant)

Performed one month effort for client in Raleigh (Misys) performing Medical software product quality assurance. Product testing revolved around cache-mode (disconnected) software product usage and associated database updates required when user re-connects to the system. Managed a team of 3 individuals both on-site and remote and coordinated with two customer QA contacts at client site. Detailed test cases were used and weekly reporting sent to client to document efforts and results.

Performed four month effort for client in Boston (MIT) for web-sso (single sign on) of MIT’s Touchstone application/project. Worked extensively with MIT personnel to develop, maintain and execute test cases according to evolving requirements, documented work efforts, coordinated testing with development resources, managed diverse user accounts and verified various types of user accounts (faculty, student, off-site (general population) etc. Each required specific access privileges and inheritance. When time permitted, also assisted with MIT’s Gradebook project assisting with the development of the automated system for faculty to record and report student grades online.

Benefitfocus.com, Charleston, SC 29492

October 2006 to February 2008 – QA Director

Responsible and accountable for Quality Assurance executed by 16 employees and 3 interns for all testing of the eEnrollment, eBilling, eExchange, EDI, Payroll, ICYou, eDirect, HR In-touch and iHealthfocus products. Involved quarterly releases in a fast-paced environment using Agile development processes. Analyzed systems and recommended and implemented various improvements and have developed QA training plans for staff, managed the release activities, coordinated joint testing with clients and developed the QA Strategy. Daily responsibilities included dealing with customer service representatives, client relationship managers, operations personnel, release management, database staff and various other development and upper-level management staff, VP’s and the COO in addition to managing QA Teams.

Laboratory Corporation of America, Inc., Burlington, NC 27215

October 2003 to October 2006 – IS Manager (QA)

Responsible and accountable for up to 15 quality assurance employees and configuration management. Performed diligently a high level of quality assurance to maintain a stable production environment for Laboratory specimen processing, tracking, reporting and archiving. Tracked and reported on 5 key projects critical to our core business success. Obtained automated software testing tools to increase team productivity. Each year I was required to successfully pass independent audits of the system for compliance with CLIA, CAPP, SOX, 21 CFR Part 11 and other Federal Regulations and Audit requirements as well as Management Reporting. Implemented new processes and procedures for verification and validation of software, internal procedures, and formalized change management policies. Worked toward Change Management Methodology (CMM) Level II capability in the department. In addition, I outlined the strategic direction for the QA Department. Accepted responsibility for three additional software applications for which my team was responsible to perform QA. On the configuration management side, had three different operating systems to manage software releases for and coordinate the distribution of that data. (Unisys, Linux/Unix & DOC1 AIX) Due to a RIF, my team was reduced from 15 to 13 employees. Worked with and coordinated withLabCorp’s Clinical Trials Research department in RTP.

October 2001 to October 2003 – IS QA Supervisor

Responsible for software Quality Assurance and Configuration Management, same duties as described above with a different title and grade. Managed six software quality assurance testers and one employee responsible for Source Control and Configuration Management. Software included mainframe changes to COBOL programs/runstream ECL, and front-end system changes in Unix/Linux systems. Often runstream changes were required to ECL. Reported hours spent on various projects for my employees, resolved problems and issues between employees and with other managers, and facilitated relations between programmers and my QA staff. Maintained various spreadsheets on performance issues, projects, workload and managed them so that projects are completed on-time and a quality product is implemented. Responsible for performance reviews for all seven of my employees, and work with them to find mentors, role-models and any other beneficial items to help them attain their career goals. Implemented some recognition programs to boost morale, as well as other improvements to increase productivity and efficiency. During this period, my team grew to 11 employees.

Questcon Technologies, Greensboro, NC 27408

October 2000 to October 2001 – Quality Assurance Consultant

Responsible for software Quality Assurance. Performed system testing on Unix databases and associated web content. Analyzed and designed test design specifications and test case scenarios to verify that all elements of the application were tested and met quality gates. Solely responsible for all reporting applications. Wrote and executed SQL queries to verify web content and database content are synchronous. Any defects or problems were immediately logged and reported after analyzed. Using Peoplesoft for security setup, prepared test data in Peoplesoft and verified that data was transferred into the database via batch processes. Worked with developers to create an interim solution or modification request to be included in a subsequent patch or production release. Performed integration and performance testing to verify that the system was able to handle 125% capacity loading and all data streams were in place and functioning properly. All items were regression tested with system testing. Intersystem testing was performed whenever required. Prioritized all test case scenarios and ascertained that all key functionality was tested appropriately using risk/probability analysis. All of the reports under my responsibility were transitioned to a data warehouse format, and all test scenarios associated with testing. Additionally, assisted the Questcon Home Office in developing web page content and publishing pages, using HTML and PHP for this purpose.

Electronic Data Systems Inc, Camp Hill, PA 17011

November 1998 to September 2000 – Systems Engineer Client/Server Development

Responsible for system upgrades and maintenance for the LUCI (Look Up Customer Information) application. Application developed using C/C++ and Powerbuilder, with SQL server and Erwin Database functionality with ODBC. Also I am solely responsible for all GUI interface testing using Mercury Interactive’s WinRunner and TestDirector software. During this period, I received training in Java and maintained the Intranet for our team. (Used HTML, Front-Page 98, Arachnophilia, Javascript, WS FTP-Pro and TCP/IP). Recently assigned to maintain the StafTrak application written in Visual Basic with Erwin Database connectivity. Solely responsible for all Powerbuilder "builds" for the LUCI application. I was solely responsible for all software installations (all supported applications (via InstallShield). *Served on the Employee Satisfaction Team for 1 year. *Worked on the SLC3 Implementation team. *My organization earned in 1999 the Software Engineering Institute’s CMM (Capability Maturity Model) Level 2 rating. *Recognized for my efforts via several employee incentives (day of golfing, EDS merchandise, monetary rewards).

May 1996 to November 1998 – Systems Engineer IBM Mainframe –

Responsible for systems analysis and design of Health Care systems solutions for Blue Cross/Blue Shield (BCBS) of Massachusetts. Our goal was to provide innovative solutions for our customer. Responsible for developing new and also maintaining old applications. Worked in the Inter-plan Teleprocessing System (ITS) for 2 years, where claims are processed between various BCBS Plans. On the mainframe, coded in both ALC (Assembler) and COBOL, with JCL and on-line GENO (general on-line) tables and DB2. *I was on the Technical Design team for ITS Customer Change Requests (CSR’s). *I served on the Systems Life Cycle 3.0 Implementation Team. *My expertise/experience was sought out by various team members. *Considered a Front-End Claims Processing Expert. *Lead PC Mentor for my account, providing assistance wherever needed for 1 year. *Member of the “Red Team” which is our on-call Production Support group, 1 year.

Education

Shippensburg University of Pennsylvania, MSIS 1999, Major – Management Information Systems

Shippensburg University of Pennsylvania, BSBA 1994, Major - Business Information Systems

Harrisburg Area Community College, AA 1992, Major - Business Administration

Hobbies

Golf, crafts, sketching/painting, thrown pottery, sculpting, strategic games

References and transcripts available upon request.

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