Process Improvement Training

Curriculum Vitae

RAJU.PV Mobile#990*******

Email: wsi9ve@r.postjobfree.com

___________________________________________________________________

CAREER OBJECTIVE:

Seeking a position to utilize my skills and abilities in the

outsourcing Industry that offers Professional growth while being

resourceful, innovative and flexible.

|WORK EXPERIENCE |

| Hewlett Packard Financial Operations (Global E: Business Center) |

> October 2008: Joined as a Process Associate.

> April 2010: Promoted as a Senior Process Associate & Acting TL from Jan

2012

> Currently handling the Swiss AP team.

> Handling the production with a team of 12 members.

> Am responsible for the daily allocation and ensure they are processed

within the

Specified time by the SLA.

> As an acting TL I need to plan the leaves of the team members and ensure

effective backup is created for the team members on leave.

> Am also responsible for conducting daily hurdles to discuss the volumes &

allocation of work, bi weekly meetings on accuracy, productivity, volumes

& other updates.

> Invoice processing for Europe Market.

> Investigating Duplicate Report on daily basis.

> Closing parked and blocked Doc as per the allotment - Discrepancy

management

> Resolving queries for internal & external customers via generic mail box,

ensuring timely payments of vendor/supplier invoices.

> Taking care of Auto clearing & Manual clearing.

> Handling the escalations in the process, Production planning, work load

balancing and effective utilization of resources, Employee

production/idle time tracking report.

> Monitoring and controlling backlogs and forecasting the volumes.

> Liaising with cross functional teams on query resolution, process and

system improvements.

> Identified areas for process improvement and implemented best practice on

the same.

> Mentoring new joiner's about the process and daily activities, educated

team members regarding updates of the process.

> Ensuring smooth functioning of the day-to-day activities, preparing daily

and monthly reports Training and continuous monitoring of new recruits

with in the team and other team activities in order to enable them to

deliver the SLA on time and accurate.

> Performing quality check for the posted invoices, Have been given the

responsibility of performing TAT Analysis and Work Allocation for Invoice

Posting and Indexing Activity for AP Team, Debit balance recovery

activity for AP team.

> Ensure updated documentation is available for all processes.

> Able to solve the queries within the team whenever they have any case

that requires special care or attention.

Additional Responsibilities :

> Preparation of GR/IR Reports on monthly basis.

> Processing of MR11 to clear PO's

> Processing of Rental invoices trough SM35 T-Code

> Training the new employees in posting, resolving the blocked documents.

> Taken cross trainings on P-cards process & parked, Blocked analysis.

> Debit balance recovery activity for AP team..

> Preparation of the SOP's for process improvement.

> Updating daily production in Sparta on daily basis.( Capturing the real

time productivity of the team)

| Achievements |

> Received continuous highest performance rating in 2009,2010 & 2011

> Received The Client Collaborator Award in November 2011

> Have received outstanding Performer Award for 6 times.

> Worked as team member for GB project with supervisor(Reduction of parked

doc's)

> Presented the uses of MIR6 to the whole AP Team and helped them finding

their mistakes and correct then immediately.

Given 10 process improvements ( Kaizens):

> Finding documents which are posted to ZZvendor's.

> Calculation of freight charges for multiple lines.

> Avoiding of Held Parked documents.

> Calculation of Interest, Rebate, Inclusive tax for multiple lines in one

short.

> Finding Invoice date errors thorough Invoice Log.

> Calculations of Amount & quantity when GR not loaded for the PO.

> Finding PO number through SES number.

> Selection of multiple SES in one short.

> Finding of reference invoice through credit note amount.

> Finding status of multiple invoices through VLI in one short.

Educational Qualifications :

|Qualification |Institution Name & City |Period |Percentage |

| |(School/College/University) | | |

|M.B.A | Madurai Kamaraj University |2009-2011 |58% |

|B.Com |SLN Degree collage. Bangalore |2005-2008 |67% |

| |university | | |

|PUC |SLN PU collage. Bangalore University |2003-2005 |73% |

Software Skills:

> Operating System : Windows 95/98/NT/2000/XP/Vista

> Special Packages : MS-Office (Word, Excel &PPT)

> Applications : SAP

> Completed CBA course in IIJT institution in Feb 2009.

Strengths:

> Good Interpersonal Skills

> Smart Learner

> Good Team Player

Personal Details

Date of Birth : 09.05.1988

Languages : English, Tamil,

Kannada, Telugu. Hindi.

Place of Birth : Bangalore

Passport No : J7795008

Permanent Address : S/O Venkateshappa P.

: Medimallasandra

(V&P),

: Kadugodi (VIA)

: Bangalore - 560067.

Place: Bangalore

Date: 15.06.2012 (Raju PV)

Contact this candidate