Manager Engineer

MIDHUN KUNNUKATTIL MADHU

Unified Communication Engineer

E-Mail: wsdifi@r.postjobfree.com

Mobile : 00973- 33 700 702

ASPIRATION

• To reach heights as Unified Communication Engineer by applying my skills and abilities, to work with dedication in fulfilling my Organization’s and my own goals. Gain immense personal and professional experiences and thereby contribute towards my family and to my society and to grow myself as a person.

ACADEMIC QUALIFICATION

• MBA in Information Systems Technology Management (Pursuing).

• Bachelor of Technology in Computer Science and Engineering with First Class in 2004 –2008.

• Higher Secondary Education in Science with First Class in 2001-2003.

• SSLC (10th) Passed with First Class in 2001.

PROFESSIONAL CERTIFICATIONS - CISCO ID : CSCO 11500843

• Cisco Certified Voice Professional (CCVP)

• Cisco Certified Network Associate – Voice (CCNA -V)

• Cisco Certified Network Associate (CCNA)

• Microsoft Certified Professional (MCP)

• Juniper Network Certified Internet Associate (JNCIA)

SOFT SKILLS/ TOOLS

• Microsoft Windows 95, 98, Me, NT, 2000, XP, Vista, 7, Mac, MS Office 2000/ 2003/ 2007/2010.

• Maintenance and Troubleshoot PC, Laptops, Fax Machines, Electronic Equipments

• Ability to install, configure network, software, Analog and Digital Phones, Mobile (GSM).

EXPERIENCE: 5.6 + YEARS

I have more than 5.6 years of experience in Telecom/ IP Telephony (VoIP)/ Network Administration.

I have been responsible for supporting various network, servers, Desktop and applications for customers and clients.

Organization : Ministry of Works (Govt. of Bahrain), Manama, Kingdom of Bahrain.

Website : www.works.gov.bh

Designation : Network Administrator - IP Telephony

Duration : September 2010 to Present

Organization : Peak Telecom Pvt. Ltd., Cochin, India.

Website : www.peakvoiz.com

Designation : Tech Support Engineer - VoIP

Duration : March 2010 to August 2010(6 Months)

Organization : Bnets Network Seamless Solutions, Cochin, India.

Website : www.bnets.biz

Designation : IP Telephony Engineer

Duration : June 2008 to March 2010(1 year 10 months)

College : Seth Ram Bahadur Singh Gujarati College Fort Cochin, India.

Designation : Lecturer in Charge - Computer Science Department.

Duration : August 2008 to February 2009 (7 Months)

Organization : Nu Unique Computers, Narakkal, India.

Designation : Network Engineer

Duration : April 2003 to September 2004 (1year 6 months)

TECHINAL SKILLS AND RESPONSIBLE FOR :-

• Installation, Management and Monitoring of Cisco Unified Communication Manager cluster (CCM, CUCM).

• Deployment, Management and troubleshooting of Cisco Call manager 4.x 6.x, 7.x, 8.0.3(a), 8.5, 8.6.2a series.

• Cisco Unified Computing System ( UCS ) : R Series Rack, RP Series PDU

• Cisco 6100, 6200 Series Fabric Interconnect , Cisco 2100 Series Fabric Extenders.

• Cisco 5100 Series Blade Server Chassis, B Series Blade Servers, C Series Rack Mounting Servers.

• Cisco UCS Manager 1.4, 2.0 , Cisco UCS System Adapters

• Cisco Unified Serviceability – Handling and Configuring and Serviceability Reporter.

• Deployment of Cisco IP Phones - Series: 791x, 792x, 793x, 794x, 796x, 797x, 798x, IP Communicator and 69XX Series

• Video IP Phones 8941, 8945, 8965, 9971, E20 Video Conference Station, EX 60, EX90.

• Small Business Phones SPA 300 Series (301, 303) and SPA 500 Series (501, 502, 503, 504, 508, 509, 525)

• Cisco ūmi – Setup , Installation, and Configuration,

• Cisco Cius - Setup, Installation, and Configuration Administration with HD Station and AppHQ.

• Cisco Jabber Video for TelePresence (Movi)

• Cisco TelePresnce 500- 32 , 500- 37, 1100 , Tandberg ,

• Configuration of Alarm and Traces.

• Handling: Cisco Real Time Monitoring Tool (RTMT),

• Trace Collection Tools :- Cisco Voice Log Translator (VLT) and Triple Combo

• Cisco Bulk Administration Tool (BAT), Cisco Answer File Generator for Unattended Installations.

• Cisco Video Telephony Advantage (Cisco VTA) 2.2

• Cisco WBPN

• Cisco Call Details Record (CDR) and Call Management Record (CMR) - Administration & Reporting.

• Epoch Time Converting for Call Details Record.

• Billing System and IP Telephony Management Applications – Billy Blue’s 4, Variphy Insight, Nevotek

• CUCM and UCCX Backup and Restore (Disaster Recovery System (DRS), BARS)

• Unified Communications Manager/Call Manager Upgrade Assistant-4.3(13) upto CUCM Ver. 7.1(x)

• CUCM integration for Microsoft OCS Trunking and Microsoft Lync 2010

• Cisco Unified Mobility (Single Number Reach), Extension Mobility (EM), Music on Hold (MoH).

• Configuring Call Manager Features and Services, Class of service and Call Admission Control

• Configuration of call signaling protocols on Voice Gateways H.323, MGCP, SCCP and SIP.

• Cisco Widget Applications- Cisco Click to Call, Cisco Phone Designer.

• VoIP Integration – Phone Inventory, Bulk CTL Eraser, TAPS, Background Deploy, Phone Remote, EM – Single Sign On.

• Singlewire Informa Cast 8.1 – Paging, Mass Notification, Emergency Communication, Mobility, Plug-ins.

• IP Blue – VTGO Lite, Advanced, API, Multilab, Pocket PC, VTAL

• Cisco Web Dialer, CUCM User Options, Cisco Dialed Number Analyzer ( DNA )

• Nokia E Series Integration, Apple iPhone, Android Phones Using Cisco Jabber Integration with CUCM over WLAN.

• Mobile Applications – Cisco Mobile Supervisor, Cisco Call Connect Cisco, Cisco Jabber, Cisco Mobile 8.x

• 3rd Party X-Lite SIP Soft Phone adding to CUCM

• Cisco Unified Call Center Express (UCCX) 7.0, 8.5 – Administration, Installation.

• Call Agent Desktop (CAD), Cisco Supervisor Desktop (CSD),

• Historical Reporting of UCCX.

• Cisco Unified Presence (CUP) 6.0, 7.0, 8.0, 8.5, 8.6

• Cisco Unified Personal Communicator (CUPC) , Cisco Unified Mobile Communicator(CUMC) , Cisco Jabber

• Microsoft OCS, LCS, Lync , IBM Sametime , CUP Federation – Googletalk, AOL.

• Cisco Wireless Controllers 5500 Series, Cisco Wireless Access Point configuration and Wi-Fi Networking.

• Cisco Application Control Engine (ACE) modules and Appliances

• Cisco Application Network Management (ANM).4.1, 4.2, 5.1, Mobile ANM for Mobile and Tablets.

• Cisco Secure Access Control System (ACS) 5.1.

• LAN Management System (LMS) - Cisco Works, Manage Engine OpManager.

• Cisco Unity Express (CUE) , Cisco Call Manager Express(CME)

• Voice Gateways 364x, 366x, 3725,3745,3825,3845.

• Configuration of Voice Interfaces like FXS, FXO, ISDN, T1/E1 PRI, T1/E1 CAS.

• Strong Knowledge in WAN Technologies and like ISDN.

• Knowledge and installation standards for Telecommunications Infrastructure (PSTN).

• Hands on experience on Monitoring & Management troubleshooting on Cisco Routers and Switches

• Core Switches 6500 series, and Cisco 29XX,35XX,3750, 3550,45XX switch

• Knowledge in Local Area Network and Wide Area Networks (LAN & WAN)

• Cisco Home Network – E Series and X Series - Switches, Bridges, Adapters, Routers, Access Points, Range Extenders.

• Ability to read Construction Diagrams, Blueprints and Maps panels and Monitor Network Rack.

• Creating Policies and procedures for Organizations / Documentation.

• Presales with Product, Presentation on Client Side with providing support for Customers.

• Creating and Composing the Network Documents and Video Tutorials, Handling and Preparing E-Documents and Estimate Day by Day Project Status

PRESENT CONTACT DETAILS

Midhun Kunnukattil Madhu

Network Administrator – IP Telephony

Computer Technical Services | Information Technology Directorate

Ministry of Works (Govt. of Bahrain) | Ministry of Works Head Quarters

Street: 1802, PO Box 5, Manama, Kingdom of Bahrain

Office: +973-****-**** Ext: 5327 | Direct: +973-****-**** | Mobile: +973-**-***-***

Email: wsdifi@r.postjobfree.com | Web: www.works.gov.bh

PERSONAL INFORMATION

Date Of Birth : 10 May1986, 26 yrs

Marital Status : Single, Male.

Permanent Residential Address : Kunnukattil House, Murikkumpadam, Azheekal PO, Kerala.

Nationality : INDIAN

Languages known : English, Malayalam, Hindi, Tamil

Driving License : 42/2412/2004(2w, 3w, 4w)

Passport Expiry : 18/06/2017

International Driving License : Valid up to 2011

DECLERATION

I hereby declare that the above-mentioned details are true to the best of my knowledge and belief.

Date: May 2012

Place: Manama, Kingdom of Bahrain (MIDHUN KM)

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